This website, accessible at www.musiquencetechnologies.com, is registered under the name Musiquence Technologies, LDA., with tax identification number 517244632 and email info@musiquencetechnologies.com, hereinafter referred to as MQ Technologies, and is operated by the company. The site provides information and allows the purchase of specialized products and services for individuals and legal entities. Access to and use of the website are subject to the terms and conditions described below and imply prior and unconditional acceptance of these terms.
Website Information Quality
The information on this website has been created and/or selected by MQ Technologies with due care, considering the nature of the content and its intended audience. However, MQ Technologies does not guarantee that all information is free from errors—whether human or technological—including inaccuracies, omissions, misunderstandings, interruptions, data loss, delays, or other failures. The user acknowledges that they should not make decisions or take action based solely on the website’s information or services without verification or critical analysis. Furthermore, despite technical and security measures in place, MQ Technologies does not guarantee that all files are free of corruption.
General Sales Conditions
By accessing and using this website, the user fully and unreservedly accepts all provisions in these Terms and Conditions and the Privacy Policy.
Failure to comply with any of the provisions herein entitles MQ Technologies to close the user’s personal area and restrict access to services.
Prices and Exchange Rates
The customer will be charged according to the product price at the time of order completion via the checkout process.
MQ Technologies reserves the right to change product prices at any time without prior notice. Such changes apply only to orders placed after the price update.
In case of an obvious pricing error—reasonably identifiable by the customer—the customer acknowledges that MQ Technologies is not obligated to provide the product at the incorrect lower price. The final price may be subject to currency exchange variations at the time of purchase.
Promotional Campaigns
Promotions on the MQ Technologies website are not cumulative with other promotions or coupons.
Promotion Validity
Website offers are valid only during the period they are displayed unless otherwise stated. MQ Technologies is not bound by any offer if there are errors or mistakes in spelling, pricing, or other content on the site. The company reserves the right to cancel any sale made under such errors.
Right of Withdrawal
Under Decree-Law No. 24/2014, consumers have the right to withdraw from distance contracts within 14 calendar days from the date of receipt of goods or conclusion of a service contract, without stating a reason.
To exercise this right, consumers must notify MQ Technologies in writing via email to info@musiquencetechnologies.com, optionally using the form provided on the site. Upon receipt, MQ Technologies will refund all payments except delivery costs and other fees within 14 days.
Customized products, services already initiated with consumer consent, or intangible digital content already started may be excluded from this right, as per legal terms.
Website and Service Use
The MQ Technologies website offers a range of services and products. To access full features, users must register and provide required personal data.
Users must promptly report any compromise of their password to MQ Technologies. The company is not responsible for unauthorized access resulting from user negligence.
Sharing login credentials is prohibited. Each user must use unique, non-transferable credentials.
Third-party websites accessed via our site may be subject to their own terms. Users are responsible for reviewing and accepting those terms.
MQ Technologies has no control over third-party websites or their content, privacy policies, or data practices and assumes no responsibility for any resulting damage.
It is strongly recommended that users read the privacy policies and terms of any external websites visited.
Liability
MQ Technologies strives to ensure its website and platforms are available and secure but cannot guarantee the absence of technical failures, temporary outages, or errors.
The company is not liable for indirect or unforeseen damages unless caused by proven willful misconduct or gross negligence. This limitation does not affect the consumer’s legal rights.
Account security is the user’s responsibility. MQ Technologies is not responsible for unauthorized access due to shared or weak credentials. In suspected misuse, users should change their password and contact support at info@musiquencetechnologies.com.
Termination
The user acknowledges and agrees that MQ Technologies may suspend access for reasons including non-payment, intellectual property violations, confidentiality breaches, violation of these Terms, or legal orders. MQ Technologies is not liable for service loss in such cases.
Applicable Law and Jurisdiction
These Terms and the Privacy Policy comply with applicable law, including the General Data Protection Regulation (EU Regulation 2016/679) and Decree-Law No. 7/2004, implementing Directive 2000/31/EC.
These terms may be updated to reflect legal changes. Updates take immediate effect upon publication on the website.
Any disputes will be governed by Portuguese law and resolved in the courts of Madeira, with express waiver of other jurisdictions.
Final Provisions
MQ Technologies reserves the right to change, update, or delete these Terms and the Privacy Policy at any time without prior notice. Changes take effect immediately upon publication.
It is the user’s responsibility to periodically review these documents for updates.
Personal Data Handling
Personal data provided during registration is processed under the GDPR (EU Regulation 2016/679), national legislation, and confidentiality obligations by MQ Technologies staff.
Data Controller
MQ Technologies is the data controller and can be contacted for any clarification via info@musiquencetechnologies.com.
Data Collection
To use MQ Technologies services, users must register and may be asked for personal data including:
Identification and contact information
Professional or clinical data
Health-related data and performance metrics
Collected data is used for system operation, user profiling, quality control, and anonymized statistical analysis. Data is provided voluntarily with informed consent.
Users must provide accurate, up-to-date information and are responsible for any content they submit.
No personal data will be shared without prior consent, except as legally required. All services comply with Law No. 58/2019.
Types of Data Collected
Personal Information: Name, date of birth, gender, education, profession, demographics, consent, and contact details
Clinical and Health Data: Risk factors, complaints, diagnoses, medication
Performance Data: Usage patterns, performance metrics, exercise results
Legal Basis for Processing
MQ Technologies processes data lawfully, fairly, and transparently for:
Service provision
User communication
Legal compliance
Website performance improvement
Sensitive or clinical data is processed only with explicit, informed consent, and protected via encryption, pseudonymization, and access restrictions.
Data Storage and Security
Data is processed according to applicable laws and protected by technical and organizational measures. However, as transmission occurs online, absolute security cannot be guaranteed.
MQ Technologies is not responsible for data loss from technical failures or service provider issues.
Users are encouraged to take additional precautions: use updated devices/browsers, change passwords regularly, and verify website authenticity.
Staff with access to personal data are bound by confidentiality obligations.
Clinical data used for statistical purposes will be anonymized.
Cookies and Tracking Technologies
This website uses cookies to enhance the user experience, analyze traffic, and personalize content/ads. Only essential cookies are used by default; others require user consent. Users can manage preferences anytime via the cookie banner or browser settings. See our Cookie Policy for details.
Data Subject Rights
Under applicable law, data subjects have the following rights:
Right to Information: Know what data is processed, for what purposes, and how
Right of Access: Request access to personal data
Right to Rectification: Request correction of inaccurate data
Right to Erasure (“Right to be Forgotten”): Request deletion of personal data, subject to legal obligations
Right to Withdraw Consent: Withdraw consent at any time without affecting prior lawful processing
Right to Restrict Processing: Temporarily block data use
Right to Data Portability: Request data in a structured, machine-readable format
Right to Lodge a Complaint: File a complaint with the Portuguese Data Protection Authority (CNPD)
Requests may be sent to: info@musiquencetechnologies.com.
Note: These rights do not apply to anonymized data, as it no longer identifies the user.
Data Retention Period
Data will be retained only as long as needed. Typically, data is deleted within 5 years of contract end or last interaction, unless legally required to keep it longer (e.g., 10 years for tax records). Sensitive data, such as clinical records, will be reviewed regularly in line with minimization best practices.
Support for Exercising Rights
Users can exercise their rights, ask questions, or file complaints by emailing info@musiquencetechnologies.com. MQ Technologies will respond within 30 days.
Users may also file complaints with the Comissão Nacional de Proteção de Dados (CNPD).
Final Provisions
MQ Technologies reserves the right to change, update, or delete these Terms and the Privacy Policy at any time without prior notice. Changes take effect immediately upon publication.
It is the user’s responsibility to periodically review these documents for updates.