Privacy Policy MUSIC CITY PLUMBING AND SOLUTIONS LLC Effective Date: August 23, 2026 Company Name: Music City Plumbing and Solutions LLC Phone: 772-254-3019 Email: musiccityplumbing@gmail.com 1. Introduction At Music City Plumbing and Solutions LLC ("Company," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you request or receive plumbing services, visit our website, contact our team, or interact with us online or offline. By scheduling a service call, submitting a quote request, or communicating with us, you agree to the practices described in this policy. 2. Information We Collect We collect information necessary to provide prompt, reliable, and effective plumbing and maintenance services. This includes: A. Personal Information You Provide Directly Contact Information: Full name, phone number(s), email address, and billing address. Service Location Details: Residential or commercial service site address, gate access codes, property notes, and point-of-contact details. Payment Data: Credit card, debit card, or electronic fund transfer details (processed securely through certified thirdparty payment processors). Service Records & Communications: Inspection reports, plumbing repair histories, customer feedback, project photos (e.g., pipe damage or completed work), and customer service interactions. B. Information Collected Automatically Website Usage Data: When visiting our website, we may automatically collect IP addresses, browser type, device information, operating system, and browsing behavior via cookies and web beacons. Location Data: Basic location data to coordinate dispatching technicians to your local area. 3. How We Use Your Information We use the collected information for essential operational, commercial, and customer service purposes, including: Scheduling, confirming, and dispatching plumbing technicians to your address. Providing accurate job estimates, emergency responses, and completion reports. Processing billing, invoices, and payment transactions safely. Sending job updates, appointment reminders, and follow-up maintenance notices (e.g., annual backflow preventer testing or drain cleaning reminders). Communicating regarding customer inquiries, promotional offers, or warranty updates (with option to opt out). Improving our website performance, customer care, and service quality. • • • • • • • • • • • • Privacy Policy — Music City Plumbing and Solutions LLC Page 1 of 2 4. How We Share & Disclose Information We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information only in the following limited circumstances: Service Providers & Subcontractors: Third-party software providers, dispatching software vendors, credit card processors, or specialized subcontractors (e.g., heavy excavators or leak detection specialists) necessary to complete your job. Legal Obligations: When required by local, state, or federal law, court orders, or governmental regulations, or to protect the safety, rights, and property of Music City Plumbing and Solutions LLC and our clients. Business Transfers: In the event of a merger, acquisition, sale of assets, or re-organization, customer records may be transferred as a business asset. 5. Text Messaging & SMS Terms If you opt-in to receive SMS notifications (such as technician arrival times or job quotes), we collect your mobile phone number. Standard text messaging fees may apply. You can opt out at any time by replying "STOP" to any message or contacting us directly at 772-254-3019. 6. Data Security We implement appropriate technical, administrative, and physical measures to guard your personal information against unauthorized access, loss, misuse, or alteration. Online payments are handled through PCI-DSS compliant payment processing platforms. However, no electronic transmission over the internet or physical storage system can be guaranteed to be 100% secure. 7. Data Retention We retain customer personal data, job records, and invoices for as long as necessary to fulfill the purposes outlined in this policy, service ongoing warranties, comply with tax/accounting laws, and resolve disputes. 8. Your Rights & Choices Depending on your location, you may have the following rights regarding your personal information: Access & Correction: Request a copy of the personal information we hold or ask us to update inaccurate records. Opt-Out of Marketing: Unsubscribe from promotional emails or promotional SMS at any time using the unsubscribe link or by contacting our office. Deletion Requests: Request the deletion of your personal information, subject to statutory record-keeping retention requirements (e.g., tax records and job permits). 9. Contact Us Questions or Privacy Requests If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact our team at: Music City Plumbing and Solutions LLC Attn: Privacy / Customer Service Phone: 772-254-3019 Email: musiccityplumbing@gmail.com