# Munchy Snake Support
Need help, found a bug, or have an idea? We'd love to hear from you.
Email: sunpport26@gmail.com
In the game: Settings → Send feedback
Please tell us your iPhone model and what happened. A screenshot helps a lot.
## Common questions
**I bought something but don't have it.**
Open Settings → Restore purchases, signed in with the same Apple ID you used to buy. If it still doesn't appear, email us and include the date of the purchase.
**How do I get a refund?**
Apple handles all payments. You can ask Apple for a refund at reportaproblem.apple.com.
**How do hearts work?**
You can hold up to 5 hearts, and one grows back every 15 minutes. A lost run in a scored mode uses one. Stroll, the Weekly Cup, Duel and the classic phones never use a heart, so you can always keep playing.
**How do I stop the ads?**
Buy "No ads" in the Shop. It turns off the ads between runs for good, and Restore purchases brings it back on a new iPhone. You can still choose to watch an ad for an extra heart if you like.
**Can I change my ad privacy choice?**
Yes. To change whether ads can use tracking, go to the iPhone's Settings → Privacy & Security → Tracking. In Europe and the UK, you can also go to the game's Settings → Ad privacy.
**Will I lose my progress if I delete the game?**
Your progress is saved on your iPhone. If you delete the game, the progress is deleted too. Purchases are never lost: use Restore purchases after reinstalling.
**Leaderboards don't show my score.**
Make sure you are signed in to Game Center in the iPhone's Settings, and that you have an internet connection when a run ends.
**Does it work on iPhone Duo?**
Yes. You can play open, closed or half-folded like a handheld. Duel lets two people play on one phone.
**Can I play in my language?**
Munchy Snake speaks English, 简体中文, 繁體中文, 日本語, 한국어, Français, Español, Deutsch, Italiano and Português. Choose one in Settings → Language.
## Privacy
Read our privacy policy: https://sites.google.com/view/munchy-snake-privacy-policy/home