Terms & Conditions

Terms & Conditions

By accessing this website, you guarantee that the content of the pages of this website is for your general information and use only, you are in fact in agreement to the Terms and Conditions that govern its use. You will also be in agreement to all the applicable laws and regulations, and furthermore, be responsible for compliance with any applicable laws. The materials contained in the site are the property of Mulufields and subject to copyright and trademark.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the applicable laws.

Privacy Policy

All information collected is mandatory during the booking process such as the customer’s name, address, mobile, and phone numbers, and email address.

The personal information that we collect is used for communication to continuously provide and improve our services. This will not be used or shared with anyone else. Unless you ask not to, we may contact you via email or SMS in the future to tell you about special offers, new services or changes to this privacy policy.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties without your express permission.

If you make a payment for our services through our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted

www.mulufields.com takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.mulufields.com) cannot guarantee the security of any information that is disclosed online.

www.mulufields.com is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Disclaimer

We do not make any warranties – whether expressed or implied, and hereby disclaims as well as negates all warranties. We do not warrant any representation concerning the results and their inaccuracies and the reliability of the materials used.

Limitations

In no event are we liable for damages which arise due to the inability to use the materials that is contained in the website.

Revision

Materials that appear on the website that is technical, typographical, or photographic might be subject to errors. We may make changed to the materials inside the website without prior notice, although we do not make any commitment to update them.

Law

Any claim related to the website is governable only by the applicable laws.

Dispute/Claim

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the applicable laws.

Country of Domicile

Republic of Zambia is our country of domicile.

Age Restriction

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

Information Transfer

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

Copy of Transaction

The cardholder must retain a copy of transaction records and Merchant policies and rules.

Items, Products and Service Pricing

Since prices of services depends upon the type of job performed and vary amongst all service providers, we will provide the end user with an invoice and a link to the credit card payment once a quote has been agreed by both customers and service providers.

Refund and Cancellations

As bookings are agreed between a customer and individual entities of Mulufields , all transactions are final and Mulufields is not responsible for refunds.

If you need to cancel your appointment, please contact us at least 24hours in advance since we turn away other clients to reserve time for your cleaning. Any cancellations with less than 24hours’ notice are non-refundable.

We request that Saturday clients must make a cancellation request before the close of business on the preceding Thursday.

We do provide a rescheduling benefit to our customers; however, we require a 12-hour rescheduling notice. For rescheduling an appointment, you can either visit our website or can call our customer care executive directly. There is no charge for rescheduling with 12-hour notice on working days.

Advance payments at some cases are required prior to rendering the service. If the customer pays and decides to cancel for any reason, a refund would be applicable subject to the conditions agreed upon booking (i.e. taking into consideration the parts already purchased for specific jobs)

The client is responsible for reporting any incident, breakage, damage and loss within 12 hours of completion of the service. Failure to do so will nullify any claim.

The client is responsible for securing – cash, jewelry, and any other items of value.

On spot cancellation, the full amount will be charged.

If at any given case,an entity of Mulufields is proven to be at fault, management may decide to issue a refund.

Refunds will be done only through the Original Mode of Payment.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank or Method of Payment.