Experience

Scrum Master | S&P Global, USA-Remote | April 2024 - Present

• Lead cross-functional teams in developing Salesforce-based Order-to-Cash (OTC) solutions, cutting operational costs by reducing dependency on third-party platforms.

• Facilitate Agile Release Train (ART) execution for 100+ team members in partnership with Cognizant and PwC, ensuring seamless integration and timely delivery.

• Enhance performance oversight by designing KPI dashboards and standardized reporting frameworks, enabling faster insights and more informed strategic decisions.

Senior Project Manager | CareCloud, USA-Remote | September 2022 - April 2024

• Managed Breeze, CareCloud’s flagship PHR (Personal Health Record) platform, serving 800+ providers and 2M+ patients across web, iOS, and Android platforms.

• Oversaw the full product lifecycle and launched customer-focused initiatives, boosting client trust and positive feedback by 60%.

• Integrated Breeze with in-house EHR (Electronic Health Record) platforms, cutting development and maintenance costs by 70%, and implemented upgrades that reduced reprocessing costs by 80%.

Project Manager | CareCloud, USA-Remote | March 2021 - September 2022

• Spearheaded the R&D-driven CareCloud Go initiative to develop a centralized EHR platform, reducing operational and maintenance costs by 60% across the company’s EHR ecosystem.

• Managed the upgrade and enhancement of the legacy talkPHR platform, serving 40,000+ U.S. providers, by overhauling device apps and launching a mobile-responsive web version; significantly improving user experience, engagement, and client retention.

• Trained 300+ PMO, leadership, and development team members in advanced Agile practices, improving delivery efficiency and organizational performance.

Lecturer | COMSATS University Islamabad, Pakistan | February 2020 - March 2021

• Taught 200+ undergraduate students in management sciences, integrating practical applications to strengthen real-world understanding.

• Mentored students in academic and professional development, including guiding master’s-level research projects from proposal to defense.

• Contributed to curriculum updates and delivered 50+ workshops and seminars to promote advanced management practices and continuous learning.

Research Associate | COMSATS University Islamabad, Pakistan | November 2015 - March 2021

• Managed and delivered diverse research projects end-to-end, overseeing proposal writing, planning, and stakeholder coordination.

• Administered interdisciplinary initiatives with partners such as USAID and HEC, producing over 20 publications in international journals on topics including organizational behavior, marketing, project management, and sustainability.

• Presented research findings at various national/international platforms, enhancing the institution's reputation and fostering academic collaboration.

Research Assistant | Higher Education Commission, Pakistan | January 2018 - January 2020

• Led a 2-year HEC-funded R&D initiative to strengthen collaboration between universities, government, and industry across Pakistan.

• Coordinated the full development of ‘Collabrain’, a centralized web platform connecting public and private stakeholders to share knowledge and close skill gaps.

• Enhanced cross-sector collaboration by tailoring best practices from global models and facilitating stakeholder engagement through targeted workshops and exchange programs.

Associate Project Manager | Positive Solutions, Pakistan | March 2017 - December 2018

• Directed development projects from research and proposal drafting to cost estimation, ensuring alignment with organizational goals and funding requirements.

• Built and maintained strategic relationships with clients and key stakeholders, including USAID partners, to expand industry reach and collaboration.

• Delivered 50+ capacity-building sessions and introduced modern communication tools, enhancing stakeholder engagement and organizational efficiency.

Internee | National Development Complex, Pakistan | July 2014 - September 2014

• Designed and deployed a custom web-based HIRS (Human Resource Information System), streamlining HR data workflows and enabling faster, more accurate reporting for a 1,000+ user base.

• Conducted the end-to-end implementation by defining scope, aligning stakeholders, and delivering in phases, while training executives and coordinating HR and development teams for a smooth, on-time rollout.