Last Updated: April 28, 2026
At Muhammad Sabit (“we,” “our,” or “us”), we are committed to providing reliable, responsive, and helpful customer support to ensure a smooth and satisfying experience with our mobile application (the “App” or “Services”).
This Customer Support Policy explains how you can contact us, what support we provide, and how we handle your requests.
If you need assistance, you can contact us via email:
📧 Email: msabit264@icloud.com
When reaching out, please include as much detail as possible so we can assist you efficiently. Please keep the app name in the subject.
We provide support for the following:
App crashes or errors
Features not working as expected
Problems with filters, camera, or media processing
App access problems
Subscription or purchase issues
Issues related to purchases or subscriptions
Technical problems affecting paid features
Questions about app features
Guidance on how to use the App
To help us resolve your issue quickly, please include:
Your name (optional)
Device type (e.g., iPhone model)
Operating system version
App version (if known)
Detailed description of the issue
Screenshots or screen recordings (if available)
Providing complete information helps us diagnose and resolve issues faster.
We aim to respond to all support requests within:
⏱ 24–72 hours (business days)
Response times may vary depending on:
The complexity of the issue
The volume of support requests
Once we receive your request:
We review your issue
We may request additional information if needed
We provide troubleshooting steps or a solution
If necessary, we escalate the issue for further investigation
We strive to resolve all issues as quickly as possible.
Refunds are handled in accordance with our Terms of Service.
A genuine technical issue exists
The issue cannot be resolved after support assistance
Refunds are not guaranteed
Change-of-mind requests are generally not eligible
Subscription refunds may follow platform (e.g., Apple) policies
While we aim to assist all users, support may be limited in the following cases:
Issues caused by unsupported devices or outdated software
Problems related to third-party services or apps
User-side network or connectivity issues
Misuse of the App or violation of Terms
Some features may rely on third-party services (e.g., analytics, ads, or SDKs).
We are not responsible for:
Issues caused by third-party services
Their policies or performance
However, we will try to guide you where possible.
To ensure effective support, you agree to:
Provide accurate and complete information
Follow troubleshooting instructions
Use the App in accordance with our Terms of Service
We may update this Customer Support Policy from time to time.
Updates will be reflected by the “Last Updated” date
Continued use of the App indicates acceptance of updates
For all support-related inquiries:
Name: Muhammad Sabit
📧 Email: msabit264@icloud.com
We are dedicated to delivering a reliable and user-friendly experience.
Your feedback helps us improve, and we are always here to assist you with any issues or questions.