Privacy Policy for MugoPlay

Effective Date: September 20, 2026
Last Updated: September 20, 2026

Key Summary

MugoPlay respects your privacy. We collect and process information that is reasonably necessary to provide and improve our services, including user accounts, media playback, subscriptions, downloads, watch progress, notifications, security, and technical support.

We may use third-party services to provide authentication, payments, media delivery, notifications, analytics, advertising, and other app functionality.

We do not sell your personal information.

Introduction

MugoPlay operates a mobile application and related services that allow users to access, stream, download, and manage movies, series, and other media content.

This Privacy Policy explains what information MugoPlay may collect, how we use it, when it may be shared, and the choices available to you.

By using MugoPlay, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

1.1 Account and Profile Information

When you create or use a MugoPlay account, we may collect information such as:

• Name or profile name

• Email address

• MugoPlay user/account ID

• Authentication and session information

• Subscription plan and subscription status

• Account-related settings and preferences

If you use Google Sign-In, certain account information may be provided to us through Google's authentication services.

1.2 Playback and Watch Activity

To provide playback and continue-watching functionality, we may collect information such as:

• Movies, series, seasons, and episodes accessed

• Playback position and duration

• Last-watched date and time

• Saved or favorite titles

• Continue-watching information

• Playback errors or reported video problems

This information may be used to provide features such as watch-history synchronization, continue watching, favorites, recommendations, and troubleshooting.

1.3 Device and Technical Information

When you use MugoPlay, we may automatically receive certain technical information, including:

• Device type and model

• Android version or operating system information

• MugoPlay app version

• Language and general device settings

• IP address

• Notification/device tokens

• Crash and diagnostic information

• Performance information

• General technical information necessary for security and service operation

This information may be used to maintain compatibility, improve performance, troubleshoot problems, and protect MugoPlay against abuse or unauthorized activity.

1.4 Download Information

If you use MugoPlay's download features, we may process information relating to downloaded content, including:

• Movie or episode information

• Download status

• Download progress

• Local download information

• Information necessary to manage or resume downloads

Some downloaded information may be stored locally on your device.

1.5 Communications and Support

If you contact MugoPlay for support, we may collect information you voluntarily provide, such as:

• Your name

• Email address or phone number

• Your message

• Movie, series, or episode information

• Technical problems you report

• Screenshots or other information you choose to provide

We use this information to respond to your request and resolve technical or account-related problems.

2. How We Use Information

MugoPlay may use collected information to:

• Create and manage user accounts

• Authenticate users

• Provide movies, series, streaming, and downloads

• Save and synchronize watch progress

• Manage favorites and saved content

• Process and manage subscriptions

• Verify payments and subscription status

• Send important service notifications

• Provide customer support

• Detect fraud, abuse, and unauthorized activity

• Maintain application security

• Diagnose crashes and technical problems

• Improve application performance and reliability

• Develop and improve MugoPlay features

• Comply with applicable legal obligations

• Enforce our terms and policies

We may also use aggregated or de-identified information for service analysis and improvement where appropriate.

3. Third-Party Services

MugoPlay may use third-party services to provide, maintain, and improve the application.

These services may include:

Supabase

Supabase may be used for authentication, user accounts, profiles, subscriptions, databases, backend services, and other application functionality.

Google Services

Google services may be used for authentication, Google Sign-In, Google Play services, and other applicable functionality.

Payment Services

Payments and subscriptions may be processed through Google Play Billing, Mobile Money  or other authorized payment providers, depending on the payment method and platform available to you.

Media and Content Delivery Services

Third-party infrastructure may be used to deliver videos, images, metadata, and other media-related content.

Push Notification Services

Push notification services may be used to deliver important app notifications and service messages.

Advertising Services

If advertisements are displayed in MugoPlay, third-party advertising providers may be used to deliver, personalize, measure, or improve advertisements.

Third-party providers may process information according to their own privacy policies and applicable terms.

4. Advertising

MugoPlay may display advertisements through third-party advertising providers.

Where advertising is used, advertising providers may collect or receive certain information such as:

• Device information

• Approximate location

• Advertising identifiers

• IP address

• App interaction information

• Technical information

• Information necessary to provide, personalize, measure, or improve advertisements

The information collected by advertising providers is subject to their respective privacy policies and applicable laws.

MugoPlay does not intentionally provide advertising providers with your account password, Mobile Money PIN, or other sensitive authentication credentials.

Advertising practices may change as MugoPlay introduces or updates features. This Privacy Policy may be updated when necessary to reflect significant changes.

5. Payments and Subscriptions

MugoPlay may offer paid subscriptions or other paid features.

Depending on the platform, payment method, and availability, payments may be processed through:

• Google Play Billing

• Mobile Money providers

• Other authorized payment providers

MugoPlay generally does not directly receive or store your Google Play payment credentials or Mobile Money PIN.

Payment providers may provide MugoPlay with information necessary to confirm and manage a transaction, such as:

• Subscription or plan type

• Transaction or order ID

• Amount paid

• Payment status

• Subscription start date

• Subscription expiration date

• Payment verification information

Payment information is handled according to the privacy policies and terms of the applicable payment provider.

6. Data Sharing

MugoPlay does not sell your personal information.

We may share or provide limited information to third parties when reasonably necessary to operate the service, including:

• Authentication and account service providers

• Payment and subscription providers

• Media and content delivery providers

• Push notification providers

• Advertising providers, where advertising is used

• Security and fraud-prevention services

• Technical and infrastructure providers

We may also disclose information:

• When required by applicable law

• In response to valid legal processes or government requests

• To protect the rights, safety, and security of MugoPlay, its users, or others

• To investigate fraud, abuse, or security incidents

• In connection with a merger, acquisition, restructuring, or transfer of business assets

• When you give us permission or otherwise direct us to do so

Third parties receiving information are expected to process it according to applicable agreements, privacy practices, and laws.

7. Data Retention

MugoPlay may retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include information required for:

• User accounts

• Watch progress and preferences

• Subscription management

• Transaction records

• Customer support

• Security and fraud prevention

• Technical troubleshooting

• Legal or regulatory obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, technical, and operational requirements.

Backup systems may retain limited information for a reasonable period before it is automatically removed or overwritten.

8. Data Security

MugoPlay takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, misuse, or destruction.

Security measures may include:

• Secure authentication mechanisms

• Access controls

• Encrypted connections where supported

• Secure backend infrastructure

• Monitoring for suspicious or unauthorized activity

• Regular maintenance and security improvements

However, no internet service, application, server, or electronic transmission can be guaranteed to be completely secure.

Users should also take reasonable steps to protect their account credentials and devices.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to information associated with your account

• Request correction of inaccurate information

• Request deletion of certain information

• Object to or request restriction of certain processing

• Withdraw consent where processing is based on consent

• Manage notification permissions

• Manage relevant device permissions

• Stop using the application and request account-related assistance

Some information may need to be retained where required by law, necessary for legitimate business purposes, or needed to complete transactions or resolve disputes.

To make a privacy-related request, contact us using the information provided in the Contact Information section.

10. Children's Privacy

MugoPlay is intended for a general audience and is not specifically directed toward children below the applicable minimum age in their jurisdiction.

We do not knowingly collect personal information from children where parental consent or another legal basis is required.

If you believe that a child has provided personal information to MugoPlay without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

11. International Data Processing

MugoPlay and its third-party service providers may store or process information in countries other than the country where you live.

Different countries may have different data-protection laws.

Where required by applicable law, reasonable measures may be taken to protect personal information when it is transferred, stored, or processed internationally.

12. Changes to This Privacy Policy

MugoPlay may update this Privacy Policy from time to time.

Changes may be made when we:

• Introduce new features

• Change how information is collected or used

• Add or change third-party services

• Introduce advertising or payment options

• Make changes required by applicable laws or regulations

• Improve or clarify our privacy practices

When changes are made, we will update the Last Updated date at the top of this Privacy Policy.

For significant changes, we may provide additional notice through the application or other appropriate communication channels.

We encourage users to review this Privacy Policy periodically.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how MugoPlay handles your information, you can contact us using the information below.

MugoPlay Administration

Email: mugoplaymovies@gmail.com

Phone / WhatsApp: +256 754 310 866

Business Hours: 9:00 AM – 5:00 PM East Africa Time

We aim to respond to privacy-related inquiries within 48 hours where reasonably possible.

Final Notice

This Privacy Policy describes MugoPlay's current privacy practices as of September 20, 2026.

As MugoPlay develops new features, payment methods, advertising options, and third-party integrations, this Privacy Policy may be updated to accurately reflect those changes.