General Questions

1. What areas do you service?

   • We currently service Grey Lynn to Whenuapai. If you're unsure whether we cover your location, contact us!

2. Do I need to be home during the service?

   • Nope! As long as we have access to your property, we can complete the service without you being there.

3. What happens if it rains?

   • If the rain is light, we may still mow. For heavy rain, we will reschedule your service at the next available time.

4. Do you offer one-off mowing services?

   • We specialize in subscription-based lawn care but do offer one-off mows at a higher rate.

5. Can I request a specific mowing height?

   • Yes - If you have specific needs, let us know.

6. Do you remove grass clippings?

   • Yes - Just let us know if you'd like this service. 

Subscription & Pricing

7. How does the subscription work?

   • We mow according to the frequency of the subscription you choose and we bill monthly in advance. 

8. What happens if I skip a service?

   • Skipping a service won’t lower your monthly rate, as pricing is based on an annual schedule.

9. What does the $75 membership include?

   • It gives you priority scheduling, significant member savings on mowing subscriptions, 15% off other services, and access to special seasonal deals.

10. Can I cancel my subscription anytime?

• Yes! You can cancel your subscription at any time with no penalty.

11. Do you offer refunds for missed services?

• If we miss a scheduled mow due to unforeseen circumstances, we’ll reschedule at the soonest opportunity.

12. How do I update my payment details?

• Log in to your client portal or contact us for assistance.

Lawn Care & Additional Services

13. What’s included in a standard mowing service?

• Mowing, edging, trimming, and blowing debris off hard surfaces.

14. Do you trim hedges or remove weeds?

• Yes, we offer hedge trimming and weed control as additional services.

15. Can you mow long grass?

• If your grass is excessively overgrown, an extra charge may apply.

16. Do you offer aeration, fertilization, or other lawn treatments?

• We focus on mowing but can recommend local specialists for advanced lawn treatments.

17. What if my lawn has obstacles like trampolines or furniture?

• We’ll move small items (e.g., sports balls), but we don’t move large objects like tables or trampolines.

Customer Support & Policies

18. How do I get in touch with customer service?

• Email us at customerservice@mowingwest.co.nz or call us during business hours.

19. Do you have a satisfaction guarantee?

• Yes! If you're not happy with the service, let us know within 24 hours, and we’ll make it right.

20. How do I refer a friend?

• Send them our way! If they sign up for a subscription, you and your friend will each receive a $20 customer credit to use toward your next bill.

Membership Questions

21. What is the Mowing West membership?

• Our $75 annual membership gives you priority scheduling, member savings on mowing subscriptions, 15% off other services, and access to exclusive deals.

22. Do I have to be a member to get my lawn mowed?

• No, but members get significant discounts on mowing subscriptions and other services.

23. How do I sign up for a membership?

• You can sign up when you book a service or contact us, and we’ll get you set up!

24. When is the membership fee charged?

• The $75 membership is charged once per year on the date you sign up.

25. Can I cancel my membership?

• Yes! You can cancel anytime, but the membership fee is non-refundable after 30 days.

26. Can I transfer my membership if I move?

• Yes! If you move within our service area, your membership moves with you. If you move out of the area, you can transfer it to a friend or family member.

27. Does my membership auto-renew?

• Yes, it automatically renews every year. We’ll send a reminder before renewal, and you can cancel at any time.