In this section you will explore what business operations involve, their role within the production of goods and the provision of services, and how they influence business activity.
A list of the key words can be found here.
A quizlet of all the key terms can be found here
A knowledge organiser can be found here
There are 6 sections in this unit
Presentation here
Learning Objectives
To be able to describe different production processes and their impact on business
To be able to discuss the influence of technology on production and the impact on business
Key Points
job, batch, flow, automation, computers and robotics
Revision
BBC Bitesize - Production Processes
Presentation here
Learning Objectives
The concept of quality
Methods of ensuring quality
The importance of quality in both the production of goods and the provision of services
Key Points
quality control, quality assurance
reputation of the business, to gain and retain customers, reduce product returns and recalls
Revision
BBC Bitesize - Quality of Goods and Services
Presentation here
Learning Objectives
Methods of selling
The influence of e-commerce on business activity
The importance to a business of good customer service including after-sales service
The contribution of product knowledge and customer engagement to good customer service
Key Points
e-commerce, face to face, telesales
to gain and retain customers
Revision
BBC Bitesize - The Sales Process and Customer Service
Presentation here
Learning Objectives
The impact of consumer law on businesses
Key Points
reputation of the business, safety and satisfactory quality of goods
Revision
BBC Bitesize -
Presentation here
Learning Objectives
The role of procurement
The impact of logistical and supply decisions on businesses
Time, length of supply chain, reliability of supply, costs, customer services
Key Points
Identifying goods and services to buy, choosing suppliers, ordering goods and services, receiving deliveries from suppliers
Time, length of supply chain, reliability of supply, costs, customer services
Revision
BBC Bitesize - Suppliers