Privacy Policy

Effective Date: 17 August 2026 

Motomech’s (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us through our website, Google Ads lead forms, telephone calls, WhatsApp, service enquiries, and other communication channels.

1. INFORMATION WE COLLECT

We may collect the following information:

• Full name
• Phone number
• Email address
• Vehicle brand, model, registration number, and service requirements
• Preferred service date and location
• Information submitted through Google Ads lead forms, website forms, telephone calls, WhatsApp, or other communication channels

2. HOW WE USE YOUR INFORMATION

We may use the collected information to:

• Contact you regarding your enquiry
• Schedule car service appointments
• Provide service estimates or quotations
• Arrange vehicle pickup and delivery when requested
• Provide updates regarding your vehicle’s service or repair
• Send relevant service reminders, offers, and promotional communications where permitted
• Improve our services and customer experience
• Maintain service and business records
• Prevent fraud, misuse, or security-related issues

3. GOOGLE ADS LEAD FORMS

When you submit your information through a Google Ads lead form, the information is provided to Motomech’s so that we can respond to your enquiry, provide a quotation, arrange a callback, or schedule a service appointment.

Google may process information submitted through its advertising services according to Google’s own privacy policies and terms.

Submitting a lead form does not confirm a service booking. Our team may contact you to verify the information and confirm the appointment.

4. SHARING OF INFORMATION

We do not sell or rent your personal information.

We may share limited information with trusted service providers or business partners only when necessary to:

• Process your service request
• Arrange vehicle pickup or delivery
• Manage communications or advertising enquiries
• Operate our website and business systems
• Meet legal or regulatory requirements

Such information will only be shared when reasonably required for providing the requested service or operating our business.

5. DATA RETENTION

We retain personal information only for as long as reasonably necessary to respond to enquiries, provide services, maintain service records, fulfil legal or accounting requirements, and support legitimate business operations.

6. DATA SECURITY

We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. CUSTOMER CHOICES AND RIGHTS

You may contact us to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Request deletion of your information, subject to applicable legal and business-record requirements
• Withdraw your consent for promotional communications
• Ask questions about how your information is collected or used

To stop receiving promotional messages, you may reply “STOP” or contact us using the details provided below.

8. THIRD-PARTY SERVICES AND LINKS

Our website or advertisements may contain links to third-party services, including Google, Google Maps, WhatsApp, Facebook, Instagram, and YouTube. These services operate under their own privacy policies, and Motomech’s is not responsible for their privacy practices.

9. CHILDREN’S PRIVACY

Our services are intended for vehicle owners and adult customers. We do not knowingly collect personal information from children.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when required. Any changes will be published on this page along with the revised effective date.

11. CONTACT US

If you have any questions, concerns, correction requests, or deletion requests regarding your personal information, please contact:

Motomech’s
153/8/1, Bakrahat Road
Thakurpukur, Kolkata – 700104
Near Joka Metro Depot
West Bengal, India

Phone: +91 8777569128
Email: motomechs.info@gmail.com

By submitting your information through our website, Google Ads lead form, WhatsApp, telephone, or another communication channel, you acknowledge that you have read this Privacy Policy and understand how your information may be used.