Responsibilities:

The duties of a CSA focus on maintaining positive customer relations across multiple channels, including phone, email, chat, social media, and in-person interactions.

• Inquiry Management - Respond to customer questions about products, services, policies, or procedures with accuracy, empathy, and a professional, friendly tone.

• Conflict Resolution - Investigate customer complaints, identify root causes, and provide effective solutions—such as apologies, compensations, or policy adjustments—while maintaining a positive experience.

• Transaction Processing - Handle operational tasks such as processing orders, returns, refunds, exchanges, and account updates by escalating accurately and efficiently when needed.

• Documentation - Maintain detailed, accurate records of all customer interactions, issues, and resolutions within the company’s CRM system for compliance and future reference.

• Escalation Management - Identify complex or high-priority issues that require intervention from supervisors, technical support, or specialized departments, providing clear summaries for seamless handoffs.

• Product Knowledge - Stay updated on all company offerings, promotions, pricing, and updates to provide expert guidance and help customers make informed buying decisions.

• Multichannel Support - Monitor and respond to inquiries across digital platforms like social media, apps, and self-service portals, ensuring consistent branding and response times.

• Quality Assurance - Participate in chat/call monitoring, feedback sessions, and training to improve service standards, adhering to key performance indicators (KPIs).

• Upselling and Retention - Identify opportunities to recommend relevant products or services, promote loyalty programs, and nurture long-term customer relationships to drive revenue.

• Team Collaboration - Coordinate with sales, marketing, and other teams to relay customer feedback, trends, or process improvements that enhance overall service delivery.
  
  

Qualifications:

• Bachelor’s degree in Business Administration, Communication, Marketing, or any related field is preferred.

• At least 1–2 years of experience in customer service, call center, retail, or sales.

• Strong problem-solving and conflict-resolution skills with the ability to identify root causes and provide effective solutions.

• Must be computer literate.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Highly organized and detail-oriented.

• Motorcycle riders or enthusiasts have an advantage.

• Must be willing to work on-site in Bagumbayan, Quezon City.

JOB SUMMARY:

Handles CCTV installation, maintenance, and general IT support for the office, warehouse, and stores.

KEY RESPONSIBILITIES:

CCTV Operations

• Perform site surveys to plan camera placement and cabling layouts.

• Install and set up IP/Analog cameras, NVR/DVRs, and switches.

• Troubleshoot and fix video loss, offline cameras, and wiring/power faults.

• Conduct regular maintenance and submit monthly system status reports.

On-Site IT Support

• Provide hands-on support for Head Office, Warehouse, Stores, and Events.

• Repair computers, printers, POS systems, and internet/network issues.

• Set up and monitor equipment during company events.

Technical Helpdesk

• Resolve daily tech support tickets from staff.

• Fix hardware and software issues promptly.

• Keep equipment inventory and records updated.

JOB QUALIFICATION:

• Experience in CCTV installation, cabling, and configuration.

• Skilled in troubleshooting PC hardware, software, and basic networks.

• Willing to travel to different sites (Stores, Warehouse, and Events).

• Proactive and can work with minimal supervision.

• Willing to work on-site in Bagumbayan, Quezon City.

Job Purpose:

To ensure the consistent implementation, monitoring, and control of quality standards, processes, and documentation across all business units. The role focuses on quality assurance audits, compliance, and documentation management, ensuring alignment with company policies and regulatory requirements, while supporting continuous improvement through audit insights.

Key Responsibilities:

• Conduct regular quality audits and compliance checks to ensure alignment with company standards, SOPs, regulatory requirements, and Safety Management Compliance.

• Develop, review, and maintain Standard Operating Procedures (SOPs), policies, and process documentation.

• Ensure proper documentation control, versioning, and implementation across departments.

• Monitor and report quality performance metrics and audit findings to management.

• Identify non-conformities and support corrective and preventive actions (CAPA).

• Coordinate with cross-functional teams to ensure audit readiness and compliance adherence.

• Provide guidance and orientation on quality standards, documentation practices, and audit requirements.

• Support process improvement initiatives through data analysis and audit insights (secondary focus).

Qualifications:

• Bachelor’s Degree in Industrial Engineering, Business Administration, or any related field.

• At least 2-3 years of experience in Quality Assurance, Audits, or related roles.

• Experience in Manufacturing, BPO, Retail, or Warehouse operations is an advantage.

• Strong knowledge of quality tools (e.g., Root Cause Analysis, 5 Whys, Fishbone Diagram, PDCA).

• Proficient in data analysis and reporting (Excel, Google Sheets, or similar tools).

• Excellent analytical, problem-solving, and communication skills.

• Must be willing to work on-site in Bagumbayan, Quezon City.

Responsibilities:

• Assist the Marketing Services Department in creating and scheduling social media content.

• Contribute to digital marketing campaigns across various channels such as Viber, Facebook, and other Web Partners

• Help in executing and making reports on marketing campaigns and events.

• Assist with monitoring, analyzing, and reporting marketing data.

• Assist in keeping marketing databases, files, and documents organized and up-to-date.
  
  

Qualifications:

• Candidate must be currently enrolled in a Bachelor's degree program in Business Administration/Management, Marketing, or any equivalent field.

• Motorcycle riders or enthusiasts have an advantage.

• Must be computer literate

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Highly organized and detail-oriented.

• Must be willing to work on-site in Bagumbayan, Quezon City.

RESPONSIBILITIES:

The Online Live Seller is responsible for hosting engaging live-selling sessions across various E-commerce and social media platforms. This role involves presenting technical products clearly, answering customer inquiries in real time, and driving sales through energetic and informative product demonstrations.

• Host live selling sessions on Shopee, TikTok, and other online platforms.

• Present products clearly, accurately, and in an engaging manner.

• Answer viewers’ inquiries during livestreams and promote product features.

• Assist in preparing products for live selling and setting up the live selling area.

• Track online live selling session performance and provide feedback for improvement.

• Manage E-commerce channel/s administration, such as uploading of products and implementing of E-com promotions in line with the achievement of the channel’s sales target. 

• Support other E-commerce operations when needed.
  
  

QUALIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in any field with at least 5 years of working experience in the Retail Industry.

• With or without experience in Live Selling, training will be provided.

• Confident and comfortable speaking on camera.

• Must be computer literate with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Strong communication and selling skills.

• Knowledgeable about motorcycle gears and accessories is an advantage.

• Willing to work on-site and on a flexible schedule.

• Trustworthy, energetic, and willing to learn.

• Willing to be assigned at Bagumbayan, Quezon City