Responsibilities:

The duties of a CSA focus on maintaining positive customer relations across multiple channels, including phone, email, chat, social media, and in-person interactions.

• Inquiry Management - Respond to customer questions about products, services, policies, or procedures with accuracy, empathy, and a professional, friendly tone.

• Conflict Resolution - Investigate customer complaints, identify root causes, and provide effective solutions—such as apologies, compensations, or policy adjustments—while maintaining a positive experience.

• Transaction Processing - Handle operational tasks such as processing orders, returns, refunds, exchanges, and account updates by escalating accurately and efficiently when needed.

• Documentation - Maintain detailed, accurate records of all customer interactions, issues, and resolutions within the company’s CRM system for compliance and future reference.

• Escalation Management - Identify complex or high-priority issues that require intervention from supervisors, technical support, or specialized departments, providing clear summaries for seamless handoffs.

• Product Knowledge - Stay updated on all company offerings, promotions, pricing, and updates to provide expert guidance and help customers make informed buying decisions.

• Multichannel Support - Monitor and respond to inquiries across digital platforms like social media, apps, and self-service portals, ensuring consistent branding and response times.

• Quality Assurance - Participate in chat/call monitoring, feedback sessions, and training to improve service standards, adhering to key performance indicators (KPIs).

• Upselling and Retention - Identify opportunities to recommend relevant products or services, promote loyalty programs, and nurture long-term customer relationships to drive revenue.

• Team Collaboration - Coordinate with sales, marketing, and other teams to relay customer feedback, trends, or process improvements that enhance overall service delivery.
  
  

Qualifications:

• Bachelor’s degree in Business Administration, Communication, Marketing, or any related field is preferred.

• At least 1–2 years of experience in customer service, call center, retail, or sales.

• Strong problem-solving and conflict-resolution skills with the ability to identify root causes and provide effective solutions.

• Must be computer literate.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Highly organized and detail-oriented.

• Motorcycle riders or enthusiasts have an advantage.

• Must be willing to work on-site in Bagumbayan, Quezon City.

Why join us?

• Competitive Salary & Benefits

• Dynamic Work Environment: Broad exposure serving the diverse needs of all company departments

• Learning & Development: Continuous opportunities to grow your skills across fast-paced business operations

Responsibilities:

• Strategic Sourcing: Canvass and compare competitive suppliers to ensure the best balance of quality, cost savings, and value for the company.

• Vendor Management: Handle supplier accreditation and maintain an updated vendor database.

• Compliance & Documentation: Organize critical procurement documents and ensure all purchasing rules are strictly followed.

• Operations Support: Coordinate directly with suppliers and efficiently manage warranty claims.

Qualifications:

• Education: Bachelor’s Degree in Business or any related field.

• Experience: At least 1 year of experience in procurement or purchasing.

• Communication: Good at speaking and writing in English and Filipino.

• Skills & Expertise:

  • • Proficient in office tools and business software.

    • Strong logic in price comparison and negotiation.

    • Organized, honest, and capable of handling a busy workload.

Location:

• Must be willing to work on-site in Bagumbayan, Quezon City.

RESPONSIBILITIES:

The Online Live Seller is responsible for hosting engaging live-selling sessions across various E-commerce and social media platforms. This role involves presenting technical products clearly, answering customer inquiries in real time, and driving sales through energetic and informative product demonstrations.

• Host live selling sessions on Shopee, TikTok, and other online platforms.

• Present products clearly, accurately, and in an engaging manner.

• Answer viewers’ inquiries during livestreams and promote product features.

• Assist in preparing products for live selling and setting up the live selling area.

• Track online live selling session performance and provide feedback for improvement.

• Manage E-commerce channel/s administration, such as uploading of products and implementing of E-com promotions in line with the achievement of the channel’s sales target. 

• Support other E-commerce operations when needed.
  
  

QUALIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in any field with at least 5 years of working experience in the Retail Industry.

• With or without experience in Live Selling, training will be provided.

• Confident and comfortable speaking on camera.

• Must be computer literate with proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Strong communication and selling skills.

• Knowledgeable about motorcycle gears and accessories is an advantage.

• Willing to work on-site and on a flexible schedule.

• Trustworthy, energetic, and willing to learn.

• Willing to be assigned at Bagumbayan, Quezon City