Last Revised: October 15, 2025
We’re here to help! Whether you have questions, feedback, or partnership inquiries, we welcome your contact. The following guidelines outline how to reach us and the scope of our support services.
Primary Email: motionpicaihelp@163.com
Response Time: Typically within 24–48 business hours. Please note that response times may be extended during weekends or holidays.
2.1 Feedback & Technical Support
This channel is dedicated to the following matters:
Reporting app bugs or technical malfunctions
Requesting new features or improvements
Sharing ideas or suggestions for future updates
To help our team respond effectively, please include the following details in your inquiry (where applicable):
Your device model and operating system version
A detailed description of the issue or suggestion
Screenshots or screen recordings (if relevant)
Steps to reproduce the issue (for technical problems)
2.2 Partnerships & Business Inquiries
For collaboration opportunities, sponsorships, or media-related inquiries, please contact us via the same email address. To ensure efficient processing, your inquiry should include:
Your full name and organization name
Detailed information about the proposed collaboration or inquiry
Your contact information (phone number optional)
Relevant supporting documents (if applicable)
We respect your privacy and are committed to protecting your personal information. Any personal data you share with us (e.g., email address, contact details) will only be used for the following purposes:
Responding to your inquiry or providing the requested support
Improving our services based on your feedback
We will never share your email address or personal data with third parties without your explicit consent, except as required by law.
MotionPic is committed to fostering a safe and positive community. When contacting us, please ensure all communications are respectful, polite, and compliant with our Terms of Use and Community Guidelines. We reserve the right to refuse to respond to inquiries that contain offensive, harassing, or inappropriate content.
For subscription or billing-related inquiries, please refer to the "Subscription & Billing Terms" section of our User Agreement or include "Subscription Inquiry" in the subject line of your email for priority processing.
We recommend saving a copy of these guidelines for future reference.