Motif It — Support
Contact
For help with anything not covered below, email us at perspirator0@gmail.com. We'll get back to you as soon as we can.
Frequently Asked Questions
The app can't hear me / pitch detection isn't working
Make sure Motif It has microphone access: go to Settings → Privacy & Security → Microphone and make sure Motif It is turned on. For best results, use headphones to prevent the playback audio from interfering with detection.
My streak disappeared
Streaks are maintained by practicing and passing at least one lick per day. The streak resets if a day is missed. Practice history is stored locally on your device — uninstalling the app will erase it.
I subscribed but the app still shows ads
Tap Settings → Restore Purchases. If the issue persists, make sure you're signed into the same Apple ID used to purchase the subscription, then contact us at perspirator0@gmail.com.
How do I restore a purchase on a new device?
Open Motif It, go to Settings → Restore Purchases. Your subscription will be restored automatically as long as you're signed in with the same Apple ID.
How do I cancel my subscription?
Subscriptions are managed through Apple. Go to iOS Settings → your name → Subscriptions → Motif It → Cancel Subscription.
How is my data used?
Practice progress and audio recordings are stored entirely on your device and never transmitted. The app uses Google AdMob to serve ads, which may collect device identifiers for ad targeting. See our Privacy Policy for full details.
The app placed me at the wrong difficulty level
The placement exam sets your starting point based on how you do on three short licks. If it doesn't feel right, contact us and we can look into adding a way to redo placement.
We appreciate your feedback.