Who I am.
Welcome to my IT professional website portfolio! My name is Moses Mungai, and I am a highly skilled and experienced IT professional with a passion for technology and problem-solving.
I have a diverse background in IT, with experience in areas such as software development, network administration, and technical support. I am well-versed in a variety of programming languages, including Java, Php, and C++, and have a deep understanding of various operating systems and platforms.
I am also a strong communicator and team player, able to work effectively with both technical and non-technical colleagues to find solutions to complex problems. My ability to think strategically and understand the big picture has served me well in my career, and I am always looking for new challenges and opportunities to learn and grow.
As you browse through my website, you'll find examples of my work, including software development projects, network designs, and technical documents. If you have any questions or would like to discuss a potential project, please don't hesitate to contact me. I look forward to hearing from you!
Work experience
LAMBDA COMMUNICATIONS
IT Support SpecialistImplemented systematic and regular techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Provided solutions to operations issues for users of online and Microsoft, working closely via phone, email, live chat, and web teleconference with end users.
Assisted in developing advertising and marketing strategies across social media platforms.
National Hospital Insurance Fund - Kenya
AttachéPerformed front office and customer care services using advanced CMS (customer management system).
Provided solutions to operations issues for users of online and Microsoft, working closely via phone, email, live chat, and web teleconference with staff.
Handled complex claim processing and forwarding to the authorized department for payment.
May 2018 - May 2019LAMDBA COMMUNICATIONS
IT Support TechnicianImplemented systematic and regular techniques for conducting routine maintenance on servers and systems.
Facilitated and oversaw the installation of network systems
Education
bachelor of business information technology
2016 - 2022Mount Kenya University - MKU
Bachelor of Business & Information Technology (BBIT) is a 4- year 8 semester program. Students are offered courses in Business and Information Technology which blend into a coherent and professional degree program. The Bachelor of Business Information Technology (BBIT) is designed to provide students with expertise in the development and use of computer systems for solving business problems and making managerial decisions.