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Who I am.
Who I am.
Welcome to my IT professional website portfolio! My name is Moses Mungai, and I am a highly skilled and experienced IT professional with a passion for technology and problem-solving.
I have a diverse background in IT, with experience in areas such as software development, network administration, and technical support. I am well-versed in a variety of programming languages, including Java, Php, and C++, and have a deep understanding of various operating systems and platforms.
I am also a strong communicator and team player, able to work effectively with both technical and non-technical colleagues to find solutions to complex problems. My ability to think strategically and understand the big picture has served me well in my career, and I am always looking for new challenges and opportunities to learn and grow.
As you browse through my website, you'll find examples of my work, including software development projects, network designs, and technical documents. If you have any questions or would like to discuss a potential project, please don't hesitate to contact me. I look forward to hearing from you!
Work experience
May 2023- Dec 2024 Work experience
LEDRAD MEDIA
Network TechnicianNetwork Optimization: Orchestrated the design and implementation of a scalable network infrastructure, resulting in a substantial 20% improvement in overall performance.
Issue Resolution: Demonstrated proficiency in troubleshooting and swiftly resolving network challenges, reducing incidents by 15% and minimizing downtime.
Security Expertise: Implemented rigorous security protocols, conducted regular audits, and collaborated with cybersecurity teams to ensure compliance and fortify the network against cyber threats.
Upgrades and Maintenance: Executed seamless network upgrades and routine maintenance, reducing vulnerabilities by 30% through strategic firmware updates.
Documentation and Reporting: Maintained comprehensive documentation, providing clear insights into network configurations, changes, and troubleshooting procedures. Generated regular reports for management.
User Training and Support: Conducted impactful training sessions for end-users, fostering a positive experience and providing timely support to minimize disruptions.
May 2019- Sep 2022LAMBDA COMMUNICATIONS
IT Support SpecialistLed software deployment projects, ensuring successful integration with existing systems and alignment with business requirements.
Improved system performance by 20% through proactive maintenance and optimization of servers and applications.
Collaborated with business units to assess IT requirements and recommended software solutions that streamlined workflows.
Provided user training and support, improving adoption rates and user satisfaction with deployed applications.
Played a key role in the migration of legacy systems to modern platforms, enhancing scalability and reliability
May 2018 - May 2019
National Hospital Insurance Fund - Kenya
AttachéPerformed front office and customer care services using advanced CMS (customer management system).
Provided solutions to operations issues for users of online and Microsoft, working closely via phone, email, live chat, and web teleconference with staff.
Handled complex claim processing and forwarding to the authorized department for payment.
May 2018 - May 2019LAMDBA COMMUNICATIONS
IT Support TechnicianImplemented systematic and regular techniques for conducting routine maintenance on servers and systems.
Facilitated and oversaw the installation of network systems
Education
Education
bachelor of business information technology
2016 - 2022Mount Kenya University - MKU
Bachelor of Business & Information Technology (BBIT) is a 4- year 8 semester program. Students are offered courses in Business and Information Technology which blend into a coherent and professional degree program. The Bachelor of Business Information Technology (BBIT) is designed to provide students with expertise in the development and use of computer systems for solving business problems and making managerial decisions.
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