PRIVACY POLICY FOR CHIMP LAB

Effective Date: September 14, 2026

Last Updated: September 17, 2026

This Privacy Policy explains how Chimp Lab (“the Game,” “we,” or “our”) collects, uses, stores, and shares information when players use the Game through Meta Horizon devices. 

By using the Game, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE PROCESS

Depending on the features a player uses, the Game may process the following information:

• Meta Horizon User ID

• Meta username and profile information

• In-game username and player identifiers

• Microsoft PlayFab account ID

• IP address and basic device information

• Multiplayer room and connection information

• Owned cosmetics, virtual items, and saved game progress

• In-app purchase and downloadable-content entitlements

• Ban, report, moderation, and enforcement records

• Information included in player reports

• Voice data transmitted during multiplayer voice chat

We do not intentionally collect passwords, complete payment-card numbers, precise GPS location, or other information that is unnecessary to operate the Game.

2. HOW WE USE INFORMATION

We may use player information to:

• Create, identify, and maintain player accounts

• Authenticate players and prevent unauthorized access

• Provide online multiplayer gameplay

• Display player names inside the Game

• Provide multiplayer voice chat

• Save cosmetics, virtual items, and game progress

• Verify purchases and unlock purchased content

• Restore purchased or owned content

• Process player reports

• Apply and maintain bans or other moderation actions

• Detect cheating, fraud, abuse, and violations of game rules

• Troubleshoot technical problems

• Protect the security and integrity of the Game

• Comply with applicable legal requirements

We do not sell Meta Horizon User Data or use it for targeted advertising.

3. META HORIZON USER ID AND PROFILE

The Game may use a player’s Meta Horizon User ID to uniquely identify the player and connect the player to the correct game account. 

The Game may use Meta profile information, such as a player’s username, to display the player’s identity inside the Game and associate purchases, saved information, moderation records, and multiplayer activity with the correct account. 

Meta Horizon account information may be linked to a Microsoft PlayFab account or multiplayer session when necessary to provide these features.

4. MULTIPLAYER AND PHOTON ENGINE

The Game uses Exit Games GmbH / Photon Engine to provide multiplayer networking and voice communication. Photon may process information necessary to provide multiplayer services, including:

• Player or account identifiers

• IP addresses

• Multiplayer room information

• Connection and network information

• In-game usernames

• Voice data transmitted during voice-chat sessions

Voice communications are transmitted to other players during multiplayer sessions. We do not intentionally record or permanently store the contents of voice conversations. Players may mute other players through available in-game controls.

5. MICROSOFT PLAYFAB

The Game uses Microsoft PlayFab to provide backend game services. PlayFab may process information for:

• Player authentication and account management

• Saving cosmetics and virtual-item ownership

• Saving game progress

• Purchase and entitlement management

• Ban and moderation enforcement

• Security and fraud prevention

• Game operation and technical support

Player information stored through PlayFab may include player identifiers, usernames, virtual-item ownership, purchase entitlements, moderation information, and ban status.

6. IN-APP PURCHASES AND DOWNLOADABLE CONTENT

The Game offers optional in-app purchases (IAP), downloadable content, cosmetics, or virtual items through Meta Horizon. To facilitate these Platform Features, the Game collects and processes user transaction data and entitlements linked to your Meta Horizon User ID. 

We process this purchase and entitlement data to:

• Verify that a transaction was successfully completed

• Grant and anchor purchased content to the correct account

• Prevent unauthorized access to paid content

• Restore purchased content after restarting or reinstalling the Game

• Provide support regarding missing purchases

Meta handles the financial transaction directly. We do not receive or store complete payment-card information. Purchase and entitlement information may be associated with your Meta Horizon User ID or Microsoft PlayFab account to ensure your items remain accessible.

7. REPORTS AND MODERATION

Players may report other players for cheating, harassment, abuse, or violations of game rules. A report may include:

• The reported player’s username

• The reported player’s PlayFab ID or other game identifier

• The reporting player’s username

• The reporting player’s PlayFab ID or other game identifier

• The reason for the report

• The date and time of the report

• Relevant multiplayer-session information

Reports may be delivered to authorized moderators through Discord using a private moderation webhook. Discord may process report information according to its privacy practices. Report information is used for moderation, safety, abuse prevention, and enforcement.

8. BANS

We may store a player’s identifier and ban status to enforce bans across game sessions, installations, or supported devices. Ban information may be retained for as long as reasonably necessary to:

• Enforce an active ban

• Prevent ban evasion

• Investigate abuse or cheating

• Maintain game security

• Resolve appeals or disputes

A deletion request does not automatically require us to remove information that is reasonably necessary to enforce a valid ban, prevent fraud, protect players, or comply with legal obligations.

9. SERVICE PROVIDERS

We use the following services to operate the Game:

• Microsoft PlayFab for player accounts, saved data, cosmetics, purchase entitlements, security, bans, and moderation

• Exit Games GmbH / Photon Engine for multiplayer networking and voice communication

• Meta Platforms Technologies for Meta Horizon account features, application distribution, User ID, User Profile, and in-app purchases

• Discord for privately delivering player reports to authorized moderators

• Google Sites for hosting this Privacy Policy

These providers may process information in accordance with their own privacy policies, contracts, and legal obligations.

10. INTERNATIONAL PROCESSING

Our service providers may process information in the United States and other countries where they or their subprocessors operate. Data-protection laws may differ between countries. Where required, service providers may use contractual or other legal safeguards for international transfers.

11. DATA RETENTION

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy. Retention periods may depend on:

• How long a player uses the Game

• Whether information is needed to maintain an account

• Whether information records owned or purchased content

• Whether information is needed for security or fraud prevention

• Whether information is connected to an active ban

• Whether we must retain information to meet legal obligations

• Whether we must resolve a dispute or support request

When information is no longer reasonably necessary, we will delete it or request deletion through the relevant service provider where appropriate.

12. DATA SECURITY

We use reasonable administrative and technical measures to protect player information. We limit access to moderation and account information to people who need it to operate and protect the Game. 

However, no internet transmission, multiplayer service, or electronic-storage system can be guaranteed to be completely secure. Players should never share passwords, authentication tokens, or private account credentials with other players.

13. CHILDREN’S PRIVACY

The Game is intended for the age groups identified on its Meta Horizon Store listing. 

We do not knowingly request more personal information from children than is reasonably necessary to provide, protect, and moderate the Game. A parent or legal guardian may contact us to ask questions or request access to or deletion of a child’s stored game data. We may request information needed to verify the requester's identity and parental authority before releasing or deleting any data.

14. YOUR DATA RIGHTS AND DELETION REQUESTS

We freely provide the right to request deletion of collected data to all players, regardless of your geographic location. 

If you would like to request that your account, data, or game identifiers be permanently deleted from our backend systems, you may submit a direct request to our team. 

• How to Request Deletion: Please email us at [A83229299@gmain.com] or contact us through our web form at [A83229299@gmain.com]. 

• Required Information: To fulfill your request, please provide your in-game username and Meta Horizon identifier so we can locate the correct data. 

• Timeline: Upon receiving and verifying your request, we will process the deletion from our systems and coordinate with our backend service providers (such as PlayFab) to remove your data within 30 days.

Note: As detailed in Section 8, request for deletion does not automatically overwrite or erase records strictly required to maintain active bans, enforce platform security, or comply with legal holding requirements.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage players to review this page periodically to stay informed about how we protect their data.