Last updated: July 26, 2026
Welcome to Monster Slayer: Horde Survival support.
Below you’ll find answers to common questions, gameplay guidance, troubleshooting steps, and subscription information.
Monster Slayer: Horde Survival is a wave-based survival game where you battle large groups of monsters, collect upgrades, unlock weapons, and survive increasingly difficult encounters.
During each run, you can:
Choose a starting weapon
Defeat waves of enemies
Earn experience and level up
Select powerful upgrades
Discover new weapons
Upgrade your equipment
Fight dangerous bosses
Complete missions and earn rewards
Each run allows you to create a different build based on the weapons and upgrades you choose.
At the beginning of a run, you will be given several starting weapons to choose from.
Each weapon has different statistics, including:
Damage
Fire rate
Magazine size
Reload speed
Range
Choose the weapon that best matches your preferred playstyle.
Defeating enemies grants experience.
When you level up, you can choose from a selection of upgrades that may improve your character or change how your weapons behave.
Upgrades may include:
Increased damage
Higher critical-hit chance
Faster attack speed
Improved accuracy
Increased pickup range
Healing effects
Bullets that bounce between enemies
Other powerful combat bonuses
Different upgrade combinations can create different builds during each run.
Weapons can be viewed in the Armory.
From the Armory, you can spend Gems to improve a weapon’s starting level and statistics.
You may also discover additional weapon choices while playing. When a new weapon option appears, you can select it or keep your current weapon and receive an upgrade instead.
Gems may be used for features such as:
Upgrading weapons in the Armory
Unlocking cosmetic character skins
Accessing other available game content
Your available Gem balance is displayed within the game.
The Character section allows you to view, unlock, and equip cosmetic character skins.
Character skins change your character’s appearance and do not necessarily change the core gameplay experience unless specifically stated within the App.
The game may include daily missions, weekly missions, challenges, and login rewards.
Completing missions may grant rewards such as:
Gems
Account experience
Weapon upgrades
Other in-game rewards
Daily rewards can be claimed by returning to the game when a reward is available.
Some weapons, character skins, upgrades, or other content may require:
Gems
Gameplay progression
Completing missions
Reaching a required level
A premium purchase or subscription, where available
The requirement for each item will be shown within the App.
Try the following:
Force close and reopen the game
Restart your device
Update the game to the latest version
Update your device software
Make sure you have enough available storage
Check that your internet connection is stable when using purchase-related features
If the issue continues, contact support below.
Purchases and subscriptions are securely managed through your Apple ID.
To manage a subscription:
Open the Settings app
Tap your Apple ID
Select Subscriptions
Choose Monster Slayer: Horde Survival
From there, you can view, manage, or cancel your subscription.
We do not directly process payments or store your payment information.
Try the following:
Confirm that you are signed in with the Apple ID used for the purchase
Restart the game
Check your Apple purchase history
Make sure your internet connection is stable
Allow a few moments for the purchase status to refresh
If you were charged but did not receive your purchase, contact support and include a description of the issue. Do not send full payment-card information.
All payments are processed by Apple.
Refund requests must be submitted directly through Apple Support.
When reporting a bug, please include:
Your device model
Your iOS or iPadOS version
The game version
A description of what happened
The steps that caused the issue
A screenshot or screen recording, when possible
This information helps us investigate the problem more quickly.
Need help or have questions?
📧 Email: abajalan.apple@gmail.com
We typically respond within 24–48 hours.