Step 2. Follow these instructions to set up your account and access your tickets on game day. It's easier than it looks!  

MLB Ballpark Digital Ticketing

Tickets will display a rotating barcode that automatically refreshes every few seconds, which helps ensure that your tickets are secure and cannot be stolen or duplicated. So, heads up that screenshots will no longer be accepted at gate entrances!

Verifying Accounts and Accessing Tickets

Why verify my email?

In order to access and manage tickets in the MLB Ballpark app, fans must verify their email, regardless of whether the tickets were purchased or received through a ticket forward. By verifying your email you confirm ownership of the MLB account and associated tickets.

How do I verify my email?

1. Fans need to login with an MLB account the first time they open the MLB Ballpark app. If you don't have an existing MLB account, you can create one as part of the initial onboarding process.

2. Fans who view the "Home" or "Tickets" tabs without a verified account will be prompted to "Please verify your email address or refresh your tickets".

3. Fans can request a verification email be sent to verify their MLB account OR add an email address under "Profile" and "My MLB Account Emails" to link the email associated with their tickets. All MLB Account Emails must be verified in order to access tickets associated with that email.

4. Upon requesting a verification email, an email will be sent to that address asking you to verify that address by tapping on a one-time link.

How do I access my tickets?

Accepting a Ticket Forward

1. If you received your ticket(s) as the result of a ticket forward from another fan, you will be notified directly by email or you will receive a share link where you can accept tickets from the sender.

   1. If you already have the MLB Ballpark app,

      • For email forwards, if your email that was used to receive your forwarded ticket(s) is verified, your ticket(s) will automatically be accepted and accessible via the MLB Ballpark app.

      • For SMS share links, you will need to tap the link, which will open the MLB Ballpark app, where your ticket(s) will automatically be accepted and accessible.

   2. If you do not already have the MLB Ballpark app downloaded,

      • For email forwards, clicking "Accept Tickets" will take you to an MLB.com ticket acceptance page, where you can either accept or reject the ticket(s). Once you have accepted the ticket(s), you will be prompted to download the MLB Ballpark app, verify your account and will be able to access your tickets.

      • For SMS share links, clicking "Accept Tickets" will take you to an MLB.com ticket acceptance page, where you can either accept or reject the ticket(s). Once you have accepted the ticket(s), you can click on a button that, based on the OS of your device, will route you to the appropriate app store, from where you can download the MLB Ballpark app to access your tickets.

2. The sender and recipient will be notified by email when the forward is complete.

3. Next, go to the "Tickets" tab and click "Wallet" to view the Event card for the ticket(s) you just accepted. If you don't see the Event card, tap on "Refresh" or pull down on the screen to refresh. Event cards will display for the next 5 upcoming events in your Wallet. For fans with more than 5 events in their inventory, tap the "View All" link on the top right of the wallet to view all upcoming events.

4. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the "Home" tab in the bottom navigation bar, click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on "Add Another Email" at the bottom of the screen, and follow the steps.

5. Click on the Event card, which will take you to your ticket(s), where you can Open tickets to view the barcode for quick and easy scanning at the gate, Add to Apple Wallet (at select Clubs), view ticket details on the ticket back (by pressing the info icon at the bottom right of the ticket face), or Forward Tickets to someone else.

6. If you have tickets to more than one Club that uses Tickets.com as its primary ticketing vendor, you can access tickets across any Tickets.com Club account, provided the email(s) associated with those accounts is linked.

Scanning a Ticket at the Ballpark

Quickly access your tickets in the MLB Ballpark app via the "Home" tab for your next upcoming game by tapping "Open Tickets", which will take you directly to your ticket barcode(s) so you can quickly scan to enter at entrance gates. If you have more than one ticket, this view will default to your first ticket, and you can swipe left to view additional tickets in the carousel. You will need to scan each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

At select Clubs, if you have added your ticket(s) to Apple Wallet, you can use NFC (near-field communication) to tap and go for entry into the ballpark. If you have more than one ticket, this view will default to the first ticket, and you can swipe left to view and tap additional tickets in the carousel. You will need to tap each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

You can also access your tickets from the "Tickets" tab, "Wallet" section. Simply tap on the Event card or click "Open Tickets", which will display a list of your tickets. From the list view, tap "Open" to see the "Scan View" of your ticket for display at ballpark entrance gates. This view will display your event information, seating information, and account information. If you have multiple tickets or parking passes, you can swipe through them in "Scan View". You will need to scan each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

 Please email MonroesMates@gmail.com with any questions or problems.