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Statistics - How was this Monogram used?

Who should read this book?

This is an easy to read book which gives to a practical view of how tonnes of voice conversations can be analyzed. These benefits can be of immense use to enterprises because can they not only refine their processes and make them more efficient but also render better service to their customers. However someone has to understand what analytics and be derived from the voice data and also understand how to go about deriving these analytics. This book is helpful to these practitioners. In a way this book helps in convincing the enterprises to adopt voice analytics into their workflow.

Why Should I read this Monogram?

[General] If you have generally inquisitive about what happens when your hear "Your voice is being recorded for internal quality purposes" when you speak to an agent in a call center, this book will help you understand.

[Implementor] If you are a developer, building systems for call centers, this book is for you. It will help you understand the different ways of looking at the voice data and how to use different techniques to build a useful system.

[Enterprises] To know what all you can do with the voice data that is lying in your call center.

Are people reading this Monogram?

As of May 2017, according to Book Metrics this is the statistics Mentions (16 ) | Downloads (1843)

Non-Linguistic Analysis of Call Center Conversations
Kopparapu, Sunil Kumar

Where is it available?
- Download PDF

Google Sites

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