Last Updated: January 9, 2026
This Privacy Policy ("Policy") explains how Moment AI ("we", "us", or "our") collects, uses, and protects your information when you use our mobile application and related services (collectively, the "Service").
By using the Service, you acknowledge that you have read and understood this Policy.
1. Information We Collect
We collect only the data necessary to operate, improve, and secure the Service.
1.1 User Content (AI Processing)
To provide AI-powered features (such as AI image generation, video creation, face enhancement, etc.), you may upload photos, videos, or text prompts.
Processing: Content is securely transmitted and processed on cloud servers (e.g., Amazon Web Services).
Purpose Limitation: Your content is used only to generate the requested output.
No Model Training: We do not use your uploaded content to train general AI models or improve models for other users.
Temporary Processing: Uploaded files are automatically deleted after processing is completed, unless retention is required for security or legal reasons.
1.2 Support & Communication Data
When you contact us, we may collect:
Email address
Message content
Any information you voluntarily provide
This data is used only to respond to your request.
1.3 Usage & Device Information
We may automatically collect:
IP address
Device identifiers (e.g., Android Advertising ID)
Device model, OS version
App interaction data (features used, crash logs)
This data is used for:
Service functionality
Performance monitoring
Security and fraud prevention
1.4 Cookies & Similar Technologies
We may use cookies or similar technologies to:
Maintain session integrity
Improve performance
Analyze usage trends
1.5 Advertising (Google AdMob)
We may display ads provided by Google AdMob.
AdMob may collect:
Device identifiers (e.g., Advertising ID)
IP address
Interaction data
Compliance Measures:
We follow Google Play User Data policy requirements
We implement Google’s User Messaging Platform (UMP) for consent collection where required (EEA/UK)
Users can opt out of personalized advertising via device settings
We do not sell personal data.
2. How We Use Information
We use collected data strictly for the following purposes:
Provide AI features and generate requested content
Maintain and improve app performance
Respond to support requests
Ensure security and prevent abuse
Comply with legal obligations
We do not use personal data for unauthorized profiling or tracking.
3. Data Sharing
We only share data under limited circumstances:
Service Providers
We use trusted vendors (e.g., cloud hosting, analytics, ads) who process data on our behalf under strict confidentiality obligations.
Legal Requirements
We may disclose data if required by law or to protect rights and safety.
Business Transfers
Data may be transferred in case of merger or acquisition.
4. AI & Generated Content Policy
To comply with platform safety requirements:
We implement safeguards to prevent harmful, illegal, or abusive content generation
Users are prohibited from generating:
Explicit sexual content
Violent or harmful material
Illegal or deceptive content
We reserve the right to suspend accounts violating these rules.
5. Data Retention
We retain data only as necessary:
User content: Deleted immediately after processing
Account-related data: Retained while account is active or up to 6 months after deletion
Support data: Retained only as needed
Data Deletion Requests
You may request deletion by contacting:
Email: momentaihelp168@163.com
We will process requests within 7 days, unless legally required otherwise.
6. Data Security
We implement industry-standard safeguards to protect your data.
However, no system is completely secure. Please keep your credentials safe.
7. International Data Transfers
Your data may be processed in countries outside your residence.
We ensure appropriate safeguards are in place to comply with applicable laws.
8. Children’s Privacy
The Service is not intended for children under 13.
We do not knowingly collect data from children. If identified, such data will be deleted.
9. Your Privacy Rights
Depending on your region, you may have rights to:
Access your data
Request deletion
Restrict processing
Withdraw consent
Requests can be submitted via email.
10. Third-Party Services
The app may include third-party SDKs or links.
We are not responsible for their privacy practices. Please review their policies separately.
11. Changes to This Policy
We may update this Policy periodically.
Updates will be posted with a revised “Last Updated” date.
12. Contact Us
If you have questions or requests:
Email: momentaihelp168@163.com