Questions & Answers

Troubleshooting and Technical Support

If you are experiencing technical difficulties with the behavior of the MD Online IEP system, please contact your school or district designated person (often the Special Education Data Manager).

Level One Support is the school and/or school district’s responsibility – either the district help desk, if one exists, or the MD Online IEP administrator can serve this role. The MD Online IEP administrator should document and communicate support procedures to all users. If Level One Support determines that the problem isn’t related to the Maryland Online IEP, but is hardware, system software, or a networking problem, the district’s normal process for reporting these types of problems and for getting support must be communicated to the user.

Level Two Support is considered to be CTE. Issues regarding IEP records or "bugs" in the system would be reported to the MD Online IEP Support Tracking System (MIST). Designated users at the district level have been identified as points of contact for communication with the MD Online IEP Support Tracking system (MIST).