Here, know all your rights:

1. Right to check the quality of oil

Every consumer has the right to check the quality of diesel or petrol at the filling stations. They are entitled to know whether they are getting the right kind of fuel in exchange for their money. If the petrol pump staff don't allow you to check the quality, you can either write a complaint in their register or you can lodge a complaint on http://pgportal.gov.in/.

2. Right to check the quantity

Every petrol pump must have a 5-litre measuring jug to check the quantity of petrol or diesel and this measuring jug must be checked by investigation centre every year for weight and capacity. A difference of 25ml is acceptable but if the deviation is more than that, you should file a complaint to the petrol pump manager.

Also Read: Beware Of Fraud At Petrol Pump! This Is How You're Cheated And How You Can Save Yourself From Being Fooled

3. Right to check the density of petrol, diesel and other fuels

Apart from the quality and quantity, you are entitled to check the density of the fuel. There is a 500ml cylinder at every petrol pump to check the density which is filled to about ¾ height with the help of nozzle. After that, an instrument named (American Society for Testing of Materials) is dipped in this beaker which gives the reading for temperature and density of the product. This reading is compared with the one mentioned in the register which acts as the reference. Both the reading should be same.

4. Filter paper test (for petrol)

If you doubt the quality of petrol, you can go for this test. Under this test, the nozzle of dispensing pump is cleaned with the filter paper and then a drop of petrol is added to the filter paper. If the drop turns pink, the petrol is pure but if some other colour appears, the petrol is adulterated.

5. Right to ask for bill

It is your right to ask for the bill of the fuel to get filled in your vehicle. The bill has the description of the amount and the taxes you have to pay in return for the fuel. In case the attendant at the filling station denies providing you with the bill, you can make a complaint against him.

6. Firefighting Instruments

Every petrol pump should have fire fighting instruments in case the station catches fire. The safety equipment as per statutory requirements is fire extinguishers, sand buckets etc.

7. Display of fuel prices and working hours

It is the right of every consumer to know the fuel prices of that particular filling station. So it is mandatory for every petrol pump to display the prices in bold letters. Also, the working hours should be displayed in bold letters.

8. Free phone call

In the case of any emergency, every consumer is entitled to get free phone call service. If the petrol pump staff don't allow you to make a call or charges you for the same, you can make a complaint.