Mo's performance-driven, evidence-based, and action-first e-learning makes learning stick in ways that are engaging, impactful, and memorable. Drawing on my background in teaching, graphic design, user experience, and psychology, I design custom, blended training solutions that boost learner performance. Mo takes a strategic approach to empower customers with the knowledge and skills they need to succeed with a product or service, ultimately leading to increased product adoption, engagement, and retention.
Goals:
Foster a shared language and consistent approach to giving and receiving feedback. Cultivate a culture of peer feedback that promotes collaboration, innovation, and growth. Empower employees to become more productive, effective, and efficient in their work.
Focus/Modality:
Interactive peer feedback simulations and mentorship opportunities that emphasize the principles of constructive critique.
Audience:
Novice and junior designers seeking to improve their feedback skills and confidence in collaborative design processes.
Expert Coach (SME):
David de Léon
Documentation (knowledge bases, help centers, developer documentation) [UserTesting]
Instructor-led Training (in classroom or virtual) [The Flatiron School]
Self-paced Training (eLearning or videos) [UserZoom]
Academies (universities or learning centers) [UserZoom]
Certifications (assessments) [UserZoom]
Communities (online learning forums, or in-person meetups) [IIT ID]
In-Product Education (IPE) [Hearsay Social and Salesforce]
Who is Mo?
My superpower? Taking complex topics, stripping them down to what actually matters, and making them click for others. I thrive at the intersection of ideas — finding unexpected connections, untangling problems, and building the tools and processes that make work feel less like work.
I'm curious, playful, and relentlessly optimistic. I bring energy, creativity, and a healthy dose of humor to everything I touch. My colleagues would call me determined, proactive, and hard to slow down — and they wouldn't be wrong.
I'm always looking for a better way. Whether it's a workflow, a system, or an approach to collaboration, I can't help but ask "what if we did this differently?" When new ideas take shape, I prefer to bring people along for the ride — building consensus, earning buy-in, and moving forward together rather than alone. Orchestrating people and efforts is where I genuinely shine.
As an intrapreneur, I've helped organizations work smarter, collaborate more effectively, and raise the bar on their learning experience design (LXD) maturity. I feel genuinely lucky to work in a field that aligns with my interests, skills, values, and sense of purpose — LXD isn't just my job, it's my ikigai.
Outside of work, you'll find me lost in a good story, planning an event, writing, or making people laugh through improv comedy.
Mo has the true soul of a researcher and design professional, neither content to stop at a surface-level evaluation or just solve for low hanging fruit. He pursues the vision of a better product or process with tenacity and most importantly, is a kind caring person.
Douglas Bantz
Creative Director & Lead Instructor at The Flatiron School
I rarely come across real talents who stand out like Mo. Mo’s attention to detail and thoughtfulness was unlike any I’ve seen before and made a dramatic increase in the quality of workshops we conducted as well as the thought leadership we published for our organization internally. No matter how tense a project or meeting, Mo made sure everyone left with a smile.
Dujon C. Smith
Principal at Accenture Ventures
Working with Mo was wonderful. Mo has the ability to quickly adapt to changing project constraints all while maintaining a collaborative team environment. Working with him was a great experience.
Andrew Russell
Design Researcher at Sylver Consulting