Mo Goltz
LEARNING EXPERIENCE DESIGNER
Mo Specializes in
Customer Education with a B2B Focus
Customer Education with a B2B Focus
Increasing
Customer Lifetime Value (CLTV)
Customer Sentiment (Loyalty)
User Success and Maturity
Decreasing
Churn (Downgrading or Ending Accounts)
Customer Acquisition Cost (CAC)
Time to Value (TTV)
Training that turns "lightbulb moments" into lasting skills
I partner with experts (pros, creators, and influencers) to launch masterclasses and learning communities from their existing content in weeks, not months. My performance-driven, evidence-based e-learning makes learning stick in ways that are engaging, impactful, and memorable. Drawing on my background in teaching, graphic design, user experience, and psychology, I design custom, blended training solutions that boost learner performance.
Work Projects
Focus on
Documentation (knowledge bases, help centers, developer documentation)
Instructor-led Training (in classroom or virtual)
Self-paced Training (eLearning or videos)
Academies (universities or learning centers)
Certifications (assessments)
Communities (online learning forums, or in-person meetups)
In-Product Education (IPE)
Blog, Social Media, and Email
Project 1
Critique and Feedback
Critique and Feedback
Goals:
Foster a shared language and consistent approach to giving and receiving feedback. Cultivate a culture of peer feedback that promotes collaboration, innovation, and growth. Empower employees to become more productive, effective, and efficient in their work.
Focus/Modality:
Interactive peer feedback simulations and mentorship opportunities that emphasize the principles of constructive critique.
Audience:
Novice and junior designers seeking to improve their feedback skills and confidence in collaborative design processes.
Expert Coach (SME):
David de Léon
About
Who is Mo?
My superpower is quickly grasping new topics, distilling them into essentials, and communicating key insights. I excel at finding connections, solving problems, and creating tools and processes. Curious and playful, I bring energy, creativity, and humor to everything I do. I’d describe myself as a collaborative, communicative, and optimistic person. My colleagues would describe me as determined, energetic, and proactive. I naturally search for better ways of doing things in all domains of my life and work. When I come up with new ideas, I prefer to build up a consensus, feeling that I’m supported by others before I commit myself. Coordinating and structuring the efforts of other people is where I excel. As an intrapreneur, I’ve also helped organizations work smarter, collaborate better, and level up their LXD maturity. I'm lucky to find a career in LXD that aligns with my interests, passions, skills, vocation, profession, and mission! Outside of work, I’m passionate about storytelling, event planning, improv comedy, and writing.
Testimonials
Mo has the true soul of a researcher and design professional, neither content to stop at a surface-level evaluation or just solve for low hanging fruit. He pursues the vision of a better product or process with tenacity and most importantly, is a kind caring person.
Douglas Bantz
Creative Director & Lead Instructor at The Flatiron School
Working with Mo was wonderful. Mo has the ability to quickly adapt to changing project constraints all while maintaining a collaborative team environment. Working with him was a great experience.
Andrew Russell
Design Researcher at Sylver Consulting
I rarely come across real talents who stand out like Mo. Mo’s attention to detail and thoughtfulness was unlike any I’ve seen before and made a dramatic increase in the quality of workshops we conducted as well as the thought leadership we published for our organization internally. No matter how tense a project or meeting, Mo made sure everyone left with a smile.
Dujon C. Smith
Principal at Accenture Ventures
Connect and Contact
