Mo Goltz

LEARNING EXPERIENCE DESIGNER (LXD)
AND CUSTOMER EDUCATION MANAGER

Mo's training goes beyond software, teaching the hard and soft skills needed to succeed in the tech industry.

Training that turns "lightbulb moments" into lasting skills

Mo's performance-driven, evidence-based, and action-first e-learning makes learning stick in ways that are engaging, impactful, and memorable. Drawing on my background in teaching, graphic design, user experience, and psychology, I design custom, blended training solutions that boost learner performance. Mo takes a strategic approach to empower customers with the knowledge and skills they need to succeed with a product or service, ultimately leading to increased product adoption, engagement, and retention.

Work Sample

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Project 1
Critique and Feedback

Goals:
Foster a shared language and consistent approach to giving and receiving feedback. Cultivate a culture of peer feedback that promotes collaboration, innovation, and growth. Empower employees to become more productive, effective, and efficient in their work.

Focus/Modality:
Interactive peer feedback simulations and mentorship opportunities that emphasize the principles of constructive critique.

Audience:
Novice and junior designers seeking to improve their feedback skills and confidence in collaborative design processes.

Expert Coach (SME):
David de Léon

Other Areas of Mo's Past Work Includes:

Documentation (knowledge bases, help centers, developer documentation) [UserTesting]
Instructor-led Training (in classroom or virtual) [The Flatiron School]
Self-paced Training (eLearning or videos) [UserZoom]
Academies (universities or learning centers) [UserZoom]
Certifications (assessments) [UserZoom]
Communities (online learning forums, or in-person meetups) [IIT ID]
In-Product Education (IPE) [Hearsay Social and Salesforce]

About

PAST CLIENTS AND EMPLOYERS

THE MANY PARTS OF MO

Who is Mo?
My superpower is quickly grasping new topics, distilling them into essentials, and communicating key insights. I excel at finding connections, solving problems, and creating tools and processes. Curious and playful, I bring energy, creativity, and humor to everything I do. I’d describe myself as a collaborative, communicative, and optimistic person. My colleagues would describe me as determined, energetic, and proactive. I naturally search for better ways of doing things in all domains of my life and work. When I come up with new ideas, I prefer to build up a consensus, feeling that I’m supported by others before I commit myself. Coordinating and structuring the efforts of other people is where I excel. As an intrapreneur, I’ve also helped organizations work smarter, collaborate better, and level up their LXD maturity. I'm lucky to find a career in LXD that aligns with my interests, passions, skills, vocation, profession, and mission! Outside of work, I’m passionate about storytelling, event planning, improv comedy, and writing.

Resume | Handbill

Testimonials

Mo has the true soul of a researcher and design professional, neither content to stop at a surface-level evaluation or just solve for low hanging fruit. He pursues the vision of a better product or process with tenacity and most importantly, is a kind caring person.

Douglas Bantz

Creative Director & Lead Instructor at The Flatiron School

I rarely come across real talents who stand out like Mo. Mo’s attention to detail and thoughtfulness was unlike any I’ve seen before and made a dramatic increase in the quality of workshops we conducted as well as the thought leadership we published for our organization internally. No matter how tense a project or meeting, Mo made sure everyone left with a smile.

Dujon C. Smith

Principal at Accenture Ventures

Working with Mo was wonderful. Mo has the ability to quickly adapt to changing project constraints all while maintaining a collaborative team environment. Working with him was a great experience.

Andrew Russell

Design Researcher at Sylver Consulting