Your privacy is extremely important to us. This policy explains what personal information we have, how we use it and how you can check and update any of your personal information. For the purposes of this Privacy Policy, when we refer to:
“you”, we mean the person/s who use, contract for, or show interest in Mobile Arena products and services or events, their representatives and any third parties connected to you that you’ve told us about;
“we” or “us”, we mean Mobile Arena UK Limited.
We collect information because:
You’ve given us your consent. For example, if you’ve entered a competition, or agreed for us, or specified third parties, to send you direct marketing, offers and perks that are relevant to you;
We’ve got a legitimate interest to help us run and grow our business. For example, improving our products and services, developing new ones, telling you or prospective customers about our products and services (unless it’s in a way that requires consent), finding new customers, understanding more about who our customers are and what they like, tailoring our advertising to the right audience/s managing credit and fraud risks, managing our network and complying with our legal and regulatory obligations.
The law also requires us to process some information. For example, we need to monitor usage to make sure we implement spend caps correctly. Occasionally this information is anonymised so you can't be identified.
The information we have about you includes things like who you are and device details
Who you are includes:
Your name, phone number, address etc.
Your feedback on review forms.
Your driving license or other documents that help us verify your identity or contact details. (For when selling devices).
We collect information mainly when you contact us and when you use our products and services. We also record calls for training and monitoring purposes.
For example, we will collect information when:
You call in to book a repair
You sign our forms online
Book in a repair
We use and analyse your information to keep in touch with you and to supply and improve our products and services. We will also use your information to tell you about products and services that we think may interest you. Sometimes we'll combine and anonymise this information so you won't be identified.
In particular, this means using your information to:
Contact you about your Custom
Contact you when promotions/offers become available
We will NEVER share your information with any third party organisations under any circumstances. We do co-operate with authorities should they wish to access any information about customers, this is so that the Law is upheld.
We keep information for as long as we need it for the purposes described above. there are certain reasons we have to keep hold of your information.
You have a number of legal rights in relation to the information that we hold about you, including:
The right to request details of the information we have about you.
The right to withdraw your consent to the use of your information where we are relying on that consent (for example, you can opt out of receiving marketing messages from us). Please note that we may still be entitled to process your information if we have another legitimate reason (other than consent) for doing so.
The right to ask that we update your information if it is inaccurate or incomplete.
The right to ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to erase your information but we are legally entitled to retain it.
The right to request that we restrict the processing of your information in certain circumstances. Again, there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse that request.
The right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of your rights have been infringed by us.
You can exercise your right by emailing us or you can speed up the process by calling us directly. You’ll need to include some proof of identification. Email your Data Rights request to Mobilearenabiz@Gmail.com or, if you prefer, you can write to us at: Mobile arena, 16 High Street, Sedgley Dudley DY3 1RW Don’t forget to include your form, if you choose to fill one out.