Mail-In Phone Repair FAQs

Mobile Screen Fix provides a UK-wide mail-in phone repair service for customers who want a simple way to repair their iPhone or Samsung device by post. Below are some common questions about how the postal repair process works, what to do before sending your phone, and how to choose the correct repair.

What is a mail-in phone repair?

A mail-in phone repair allows you to send your device to Mobile Screen Fix by post instead of visiting a repair shop in person. Once your phone arrives, the booked repair is completed, the device is tested, and your phone is then returned back to you securely.

This service is useful for customers across the UK who need a professional phone screen repair but are outside our local call-out areas.

What types of phones can I send for repair?

Mobile Screen Fix offers mail-in repairs for a range of popular iPhone and Samsung models. This includes many iPhone models, Samsung Galaxy S Series devices and Samsung Galaxy A Series phones.

If you are looking for an Apple repair, visit our iPhone mail-in screen repair section. If you need a Samsung repair, visit our Samsung mail-in screen repair section.

What problems can a mail-in screen repair help with?

A mail-in screen repair can help with many common display problems, including cracked glass, damaged OLED displays, touch issues, black screen faults, flickering screens, green line problems and display failure after a drop.

If your phone still powers on but the screen is damaged or no longer responding properly, a screen replacement may be the correct repair.

How do I send my phone safely?

After booking your repair, package your phone securely using protective packaging. We recommend using a tracked postal service so you can monitor the parcel while it is on its way to Mobile Screen Fix.

Before sending your phone, remove any case, charger or accessories unless you have been asked to include them. It is also sensible to back up your data where possible before posting the device.

Do I need to send my charger or SIM card?

In most cases, you do not need to send your charger, case or SIM card. You should usually send only the device itself unless you have been told otherwise.

Removing your SIM card and accessories helps keep the repair process simple and avoids unnecessary items being sent through the post.

Will my phone be tested before it is returned?

Yes. Once the repair has been completed, the phone is tested before it is returned. This helps check the screen, touch response, display quality and general functionality before the device is packaged for return.

Testing is an important part of the repair process because it helps make sure the device is working correctly after the screen replacement.

Can I use the mail-in service if I am not near Croydon or Bromley?

Yes. Mobile Screen Fix has local roots in areas such as Croydon and Bromley, but the mail-in service is available for customers across the UK. This means you can book a repair online, post your phone to us and have it returned once the repair is complete.

For customers outside our local call-out areas, our UK mail-in phone repair service provides a convenient postal repair option.

How do I choose the correct repair?

Start by choosing your device brand, then select the correct model and repair type. It is important to choose the correct model because parts can vary between similar-looking phones.

For example, a Samsung Galaxy S24, Samsung Galaxy S24 Plus and Samsung Galaxy S24 Ultra are different models, so they should each be matched with the correct repair page.

If you are unsure, use the main UK mail-in phone repair service section as the starting point.

Is mail-in repair suitable for cracked screens?

Yes. Mail-in repair is suitable for many cracked screen repairs, especially if your device can still be posted safely. If the screen is badly cracked, place the phone in protective packaging and avoid pressing loose glass or damaged areas.

Mobile Screen Fix provides mail-in screen repairs for many iPhone and Samsung devices, including popular Galaxy S Series, Galaxy A Series and iPhone models.

Where should I start?

The best place to start is the main UK mail-in phone repair service page. From there, you can choose the correct device brand, model and repair type before sending your phone to Mobile Screen Fix.