Mobile App Call Center Services | Go 2 Market India Pvt. Ltd

Mobile App Call Center Services

Mobile Cloud Call Center

Enhance And Strengthen Your Customer Engagement.

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(+91) 8595-08-08-08

Customized Mobile Call Center For Your Business

Go2Market’s feature-rich mobile cloud call center allows you to handle and manage the inbound and outbound calls. Our powerful features will help you to enhance your teams’ productivity and customer experience. It’s a web-platform used for handling customer calls and interactions. This web can be accessed from anywhere in the world. Mobile Cloud Call Center helps in eliminating the need for a physical infrastructure which will reduce operational costs and can be scaled as per the customer requirement.

Why Your Business Need our Mobile Cloud Call Center Solution

Quick and Easy Setup

You can set up an in-house mobile cloud call center just in few minutes. No installation required.

Save Time and Money

You don’t need to spend money on any additional software or hardware. Save time and money.

Capability

Capability to efficiently handle large ticket size campaigns end to end 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility auditing and tracking purpose.

Infrastructure

State-of-the-art infrastructure capable of executing mega campaigns. Infra housed at Airtel data center in Noida with multiple backups to ensure 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility

Data Security

Platform is designed in such a manner that campaign and data uploading / execution can be done directly by you, ensuring complete end to end data privacy.

Transparency

All reports shall be generated in real time and shall be accessible over a user friendly web panel for end to monitoring, auditing and tracking purpose.

Support

Robust support in terms of operations, product, technical and servicing in place

Expertise

Cross domain expertise in handling brand and loyalty campaigns pan India across various channels

Experience Powerful Features of Our Mobile Cloud Call Center

Outgoing calls

Outgoing calls from the mobile App with PRI Number as CLI, assign unique O/G CLI for different Leads

Dual Dial-Out Mode

Dual Dial-Out Mode call using Click 2 Call or Mobile Dial Pad for connecting to PRI DID

Preview & Manual Dial

Dial against data uploaded for a lead set using web UI or by using mobile calling pad

Incoming IVR

Receive incoming calls using IVR functionality, welcome prompts, sticky agent etc

Call Recordings

Recordings, Agent Real time monitoring, performance reports etc accessible from Web UI welcome prompts, sticky agent etc

Customised CRM

Create your own unique CRM on the go & dispositions for each campaign campaignReceive incoming calls using IVR functionality, welcome prompts, sticky agent etc

Automated Dialer

No more manual number dialing with our automated dialer. Improve agents’ productivity.

Sticky Agent

Our sticky agent feature helps you to connect to the same agent again based on past calling history.

Click to Call

A convenient way for your website visitors to call you with just a click.

Text to Speech

Our powerful Text To Speech (TTS) feature enables you to convert your text into voice.

CRM Integration

Easily integrate your CRM software with our cloud Call Center just in minutes.

Live Call Reporting

Track real-time report and monitor your all calls. Check the complete report at any time.

Download Excel Report

You can easily download all call logs and report in excel or .csv format. Or send to your email.

Agent Productivity

Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls.

How Cloud Call Center Works

Cloud call center is an in-house unified solution which comes up with complete features of cloud telephony. It cuts your business costs and enhance the customer experience. In PBX, you need heavy equipment and more space. With cloud call center, you don’t need anything. You just need an Internet connection. All your data is on Cloud.

Contact Us

Email:-info@go2market.in

Phone Number:-8595 08 08 08

Address:-D-14/234, Sector-8, Rohini, New Delhi-110085

Resource Url

https://www.go2market.in/mobile-cloud-call-center/

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