Mobile App Call Center Services
Mobile Cloud Call Center
Enhance And Strengthen Your Customer Engagement.
or Call Us
(+91) 8595-08-08-08
Customized Mobile Call Center For Your Business
Go2Market’s feature-rich mobile cloud call center allows you to handle and manage the inbound and outbound calls. Our powerful features will help you to enhance your teams’ productivity and customer experience. It’s a web-platform used for handling customer calls and interactions. This web can be accessed from anywhere in the world. Mobile Cloud Call Center helps in eliminating the need for a physical infrastructure which will reduce operational costs and can be scaled as per the customer requirement.
Why Your Business Need our Mobile Cloud Call Center Solution
Quick and Easy Setup
You can set up an in-house mobile cloud call center just in few minutes. No installation required.
Save Time and Money
You don’t need to spend money on any additional software or hardware. Save time and money.
Capability
Capability to efficiently handle large ticket size campaigns end to end 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility auditing and tracking purpose.
Infrastructure
State-of-the-art infrastructure capable of executing mega campaigns. Infra housed at Airtel data center in Noida with multiple backups to ensure 100% redundancy and up-time. Our current installed capacity is 800 plus PRIs which ensures scalability, reliability & flexibility
Data Security
Platform is designed in such a manner that campaign and data uploading / execution can be done directly by you, ensuring complete end to end data privacy.
Transparency
All reports shall be generated in real time and shall be accessible over a user friendly web panel for end to monitoring, auditing and tracking purpose.
Support
Robust support in terms of operations, product, technical and servicing in place
Expertise
Cross domain expertise in handling brand and loyalty campaigns pan India across various channels
Experience Powerful Features of Our Mobile Cloud Call Center
Outgoing calls
Outgoing calls from the mobile App with PRI Number as CLI, assign unique O/G CLI for different Leads
Dual Dial-Out Mode
Dual Dial-Out Mode call using Click 2 Call or Mobile Dial Pad for connecting to PRI DID
Preview & Manual Dial
Dial against data uploaded for a lead set using web UI or by using mobile calling pad
Incoming IVR
Receive incoming calls using IVR functionality, welcome prompts, sticky agent etc
Call Recordings
Recordings, Agent Real time monitoring, performance reports etc accessible from Web UI welcome prompts, sticky agent etc
Customised CRM
Create your own unique CRM on the go & dispositions for each campaign campaignReceive incoming calls using IVR functionality, welcome prompts, sticky agent etc
Automated Dialer
No more manual number dialing with our automated dialer. Improve agents’ productivity.
Sticky Agent
Our sticky agent feature helps you to connect to the same agent again based on past calling history.
Click to Call
A convenient way for your website visitors to call you with just a click.
Text to Speech
Our powerful Text To Speech (TTS) feature enables you to convert your text into voice.
CRM Integration
Easily integrate your CRM software with our cloud Call Center just in minutes.
Live Call Reporting
Track real-time report and monitor your all calls. Check the complete report at any time.
Download Excel Report
You can easily download all call logs and report in excel or .csv format. Or send to your email.
Agent Productivity
Graphical reports are available to analyse the ability of customer service agents to handle incoming and outgoing calls.
How Cloud Call Center Works
Cloud call center is an in-house unified solution which comes up with complete features of cloud telephony. It cuts your business costs and enhance the customer experience. In PBX, you need heavy equipment and more space. With cloud call center, you don’t need anything. You just need an Internet connection. All your data is on Cloud.
Contact Us
Email:-info@go2market.in
Phone Number:-8595 08 08 08
Address:-D-14/234, Sector-8, Rohini, New Delhi-110085
Resource Url
https://www.go2market.in/mobile-cloud-call-center/