Terms of Use (ToU) — for Adoptable & Designs

✷ General

1. The Terms of Service may be revised from time to time. Please review the Terms of Service when commissioning or using my works for any change or update.

2. Full payment is expected within 48 hours upon brief acceptance for all commission types, unless discussed otherwise for high-value orders. If payment is incomplete past due, the order is cancelled.

3. Your brief should include: Overall description of your commissioned character, notes to look out for (e.g. if the character has a small accessory) and visual references. Visual reference materials should be in high resolution, fully coloured and easy to understand. I will not work with briefs that are insufficient in details and/or include AI-generated contents. Google Drive, ToyHouse, DeviantArt Sta.sh folders and galleries, as well as PNG-formatted files are suggested.

4. Please prepare your brief beforehand and send it within 24 hours from your order confirmation, otherwise the order may result in cancellation.

5. All chibi commissions will be drawn with flower-shaped eyes as seen in given samples, therefore some characters may not be suitable for this styling. Please inform me in advance if you wish to change to normal eye shape.

6. I have the right to reject projects that I am unable to work on.

7. I may share work-in-progress (WIPs) of my designs and commissions on my social media platforms.

8. Please keep my personal information (i.e. my name and address) private if it happens to appear in an invoice(s). Sharing it with anyone else will result in blacklisting and public call-out.

✷ Communication

1. You can view my working schedule in the [Commission] page.

2. Please communicate in a respectful and patient manner.

3. After an order is submitted, it may take up to a week to be viewed and accepted. This period of time is not included in the TAT.

4. Enquiries will be answered on my working days. Sometimes, your messages may not be visible to me. In that case, please bump them and let me know via my other platforms if it does not work.

5. I may ask you questions regarding the reference materials given to me for more accurate output. If no response is heard in 3 days, I will leave it up to my judgement.

6. If the commission has not reached the set deadline or if it is not prioritised, please refrain from notifying me.

7. If no response or affirmation is heard in 3 days from when I sent the WIPs for approval or revision, I will assume that you have approved them for the next stage and no more revision is needed.

✷ Commission — Overview 

1. Process: Order confirmation → Payment  → Sketch → Lining → Rendering → Completion & Delivery.

2. Client's approval of the work is needed for the [Sketch], [Lining] and [Rendering] stages before proceeding to their following stages.

3. You can only adjust your brief before the [Order confirmation] stage, so please pay extra attention when preparing one.

4. Revisions are available during the [Sketch] stage. The first two revisions will be done for free. After those two revisions, addition fees will be applied to the third revision onwards. This fee will be concluded and paid when the sketch is ready for lining. Revisions are only done without charge if those are by my mistakes and misunderstandings of the reference materials.

5. After receiving the end product, revisions are not acceptable unless those by my mistakes and misunderstandings of the references. You are not allowed to have it modified either by yourself or another artist.

✷ Delivery

8. All delivered works and products are digital goods.

9. All adoptable, designs and commissions will be delivered as PNG files, via Google Drive or similar platforms.

10. Commissions are stored for 7 days max. After the aforementioned period, these may be deleted to free up storage. Please download your files as soon as possible. 

11. Adoptable and designs are stored for 30 days max. After the aforementioned period, these may be deleted to free up storage. Please download your files as soon as possible. For more details on how this works, please refer to [✷ Adoptable & Commission / Important!!].

✷ Ownership & Copyright

1. All designs and commissions are for personal use only, unless otherwise discussed.

2. I retain all intellectual property rights and moral rights to my artworks.

3. I have the rights to:

   • Use my creative works as samples for self-promotion.

   • Rescind the order and confiscate my works and designs should you violate any term with no refund offered.

4. For clients and buyers, you are allowed to:

   • Freely upload the commissions to your social media platforms with proper crediting.

   • Use the commissions for personal purposes (i.e. profile displays, wallpapers).

   • Use the commissions as references for other artworks you commission.

5. For clients and buyers, you are not allowed to:

   • Use the commissions for commercial purposes (i.e. monetised contents, merchandise).

   • Use the commissions for offensive & hateful purposes.

   • Use the commissions to train ("feed") AI models.

   • Use the commissions for NFT and/or Blockchain-related technologies.

   • If you violate any of the above terms, you may risk being blacklisted. Depending on severity, I may post a public PSA regarding the matter(s).

6. You are required to credit me as [reuriemydear] or [moss (mnphtlnl)] when uploading your commissions to social media platforms. Claiming that the commissions are drawn by you is strictly prohibited.

✷ Cancellation & Refund policy

1. All commissions are not cancellable and non-refundable after I start working. [Surprise me!] commissions are not cancellable and non-refundable after [Payment] stage.

2. Full refunds for orders are only eligible when initiated by me, or when I violate the ToS.

3. If a commission is cancelled before I start working on it, you are eligible for a full refund.

4. If a commission has reached the set deadline but is incomplete and without a delay notice, you are eligible for a full refund.

5. By cancelling a project, you forfeit all rights to the artwork, as well as WIPs and sketches of that project, and allow all of them to be reused in my other products.

6. If you issue a chargeback when either party has not violated the ToS, and/or when both parties are still involved in the process of either working on a commission or settling on a refund, or after you have approved and received the finished product, you risk having your commission cancelled, losing all rights to all products and commissions purchased, or being blacklisted.

✷ Adoptable & Designs / Important!!

Within 30 days from the time of successful transaction and design ownership, the owner of the design (i.e. Adoptable and Designs) can request to view the time-lapse (in case all layers are merged, the owner may not be able to request to view it) and inquire about the artist's design and drawing process. If the owner does not submit a request before the time limit, they agree that there are no questions or problems regarding the purchased product, and the artist will not be responsible for not providing the design’s related documents or time-lapse (in case its data is deleted to free up storage), as well as resolving issues related to the design.

Frequently asked questions (FAQs)

Q: How do I know if you are available for commissions?

A: Please follow my Facebook, Instagram and VGen for announcements for now!

Q: I forgot to include a certain detail in my references, do I still have time to change?

A: You do, as long as it is not your turn yet. Once I begin working on your commission, you can no longer change.

Q: What tools do you use for work?

A: Device: iPad Pro (11-inch) (4th gen.) & Apple Pencil (2nd gen.) / Apps: Procreate (main workspace), ibisPaint (misc.) / Brushes: Default and custom brushes.

Q: May I use your Terms of Service (ToS) as a reference to develop my own?

A: Absolutely! Please read here for more information before proceeding: [Regarding the use of moss/rêurie's ToS as a reference template].