BallPark App

Latest Version of MLB Ballpark in iOS is 12.1.2  Android 12.2.0

*Confirm with FAN that has an email confirmation from the app due the reason when purchasing tickets account needs to be verify at their end

**99% of Issue/Problems with Teams Ticket may be routed to the correspondent Teams Local Box Office for assistance, unless if it is a app issue

-verify app is up to date

-Reboot phone / change from wifi to cellphone data 

Source>>>>>> https://www.mlb.com/tickets/ballpark-app-faqs

Ticketing Support

For all inquiries regarding ticketing accounts, inventory, linking or ticket presentation, please contact the Club Box Office for immediate assistance.

If you have any questions about the MLB Ballpark app’s digital ticketing, please review the Club-specific "FAQ" located at the bottom of the "Ticket Dashboard" from the team's "Tickets" tab. This FAQ will explain the program as well as provide Club-specific support information.

If you have any questions about the "My Tickets Mobile" portal, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message.

For inquiries involving Apple Pay transactions, please contact the Club Box Office for assistance.

General MLB Ballpark App Support

For non-ticketing inquiries or troubleshooting assistance with the MLB Ballpark app, please contact Customer Service online or call us toll-free at 866-800-1275 (US) or 972-836-1111 (International). Our business hours are Monday through Saturday from 12PM to 12AM ET and Sunday 12PM to 10PM ET. The customer service department is open until the end of the last game of the day.

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or any nationals.com webpage from the top navigation bar.

How do I access tickets I purchased?

To view your tickets:

1. Open the MLB Ballpark app on your phone

2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets

3. You may need to verify your email address if this is your first time accessing your tickets in the MLB Ballpark app. You can verify your email address by tapping the Profile icon gear from the top left hand corner of the Home tab, tapping on My MLB Account Emails, where you can have a verification email sent to the email address you used to purchase your tickets.

4. A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark

That's it! All of your tickets will be available in the Tickets tab’s Wallet or on the Home tab on the day of the game!

What if I don't receive the confirmation email or my Team XXXX  tickets are not found?

Make sure you entered your email address correctly and it is the email address that you used to purchase your Nationals tickets. If you still do not see your tickets in the Tickets tab’s Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact to their correspondient local Team Box Office  (example Washington Nationals > ticketinfo@nationals.com or 202.675.6287 (NATS).

What if I cannot find tickets I purchased or tickets that were forwarded to me?

First confirm that the tickets were purchased with an email address that is verified on the My MLB Account Emails page which is accessible by tapping the Profile icon in the top left hand corner of the Home Tab and then tapping My MLB Account Emails.

Next, confirm that a Nationals ticket account is displaying on the My Ticket Accounts page. If there is not a Nationals ticket account listed, and you’re certain that the email address you have verified in MLB Account is correct then please contact the box office of your team where you purchase the ticket.

Can I still print my TEAM XXXXXX tickets at home?

No, to improve security and reduce the risk of ticket fraud, print-at-home tickets in any form are no longer accepted for entry at Nationals Park.

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled, or you are a group or premier buyer and the ticket status has changed. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you.

For further assistance, contact TEAMS BOX OFFICE