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MyLab / Mastering / Revel Support
MyLab / Mastering / Revel Support
STOP!
STOP!
Always perform step 1 before contacting tech support.
Always perform step 1 before contacting tech support.
Step 1 Browser Settings
Step 1 Browser Settings
Browser Settings
Browser Settings
Pop-ups must be enabled. How to enable pop-ups.
Cookies must be enabled. How to enable cookies for Chrome, Firefox, Safari, Internet Explorer, Edge.
JavaScript must be enabled. How to enable Java and JavaScript for your browser.
Read before clicking on Step 3. During busy times - take advantage of chat and call back feature. In your ticket with support, be as detailed as possible for the quickest assistance (your username, your instructor's name and email address, what your issue is, and when it occurs, the error message if there is one, and a screen shot if possible)
Read before clicking on Step 3. During busy times - take advantage of chat and call back feature. In your ticket with support, be as detailed as possible for the quickest assistance (your username, your instructor's name and email address, what your issue is, and when it occurs, the error message if there is one, and a screen shot if possible)
During busy times - take advantage of chat and call back feature.
Still not fixed?
Still not fixed?
If your issue is not solved by the Pearson Tech Support, you will receive an incident number.
Please email that number to your professor, so they are aware of the issue, they will then get that information to the correct Pearson contact so that your incident can be monitored and escalated.
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