Need help with Mixverse? We’re here to help.
For support, contact us at:
support@mixverse.online
You can contact us about:
Account access
Account management
Account deletion
Data export
Privacy questions
Subscription access
Restore purchases
Creator or Business profiles
Published recipes
Content removal requests
Technical issues
Bugs or crashes
AI features
General app support
To help us understand and resolve your issue faster, please include as much relevant information as possible, such as:
Your Mixverse account email, if you are signed in
Whether you use Google Sign-In, Apple Sign-In, or guest mode
Your device model
Your operating system version
Your Mixverse app version
A short description of the issue
Screenshots or screen recordings, if helpful
The steps that caused the issue, if you can reproduce it
Please do not send passwords, payment card details, private security codes, or sensitive personal information.
Mixverse subscriptions are processed by Apple App Store or Google Play.
We do not directly collect or store your full payment card details.
If you need to cancel a subscription or request a refund, you must do so through the store where you purchased the subscription:
Apple App Store subscriptions are managed through your Apple account settings.
Google Play subscriptions are managed through your Google Play account settings.
If your subscription is active but Mixverse does not recognize it, open the app and use Restore Purchases where available.
Deleting your Mixverse account or uninstalling the app does not automatically cancel your subscription.
You can export your data or delete your account directly inside the app.
Open:
Mixverse app → Settings → Account Management
From there, you can choose:
Export user data to download a CSV copy of your Mixverse data
Delete account to permanently delete your Mixverse account
Before deleting your account, we recommend exporting your data if you want to keep a copy.
Account deletion is permanent and your account data may not be recoverable after deletion.
Deleting your Mixverse account does not automatically cancel any active Apple App Store or Google Play subscription.
For privacy-related questions, data export, account deletion, or user rights requests, contact us at:
support@mixverse.online
You can also review: Privacy Policy, Terms of Use / EULA, Account Management
If you need help with a Creator or Business profile, published cocktail recipe, public profile information, or content removal request, contact us at:
support@mixverse.online
Please include enough detail for us to identify the content or profile, such as the creator name, recipe name, or screenshot.
We try to review support requests as soon as possible.
Response times may vary depending on the type of request, the amount of information provided, and the complexity of the issue.