Mitrio -Terms of Use

Mitrio — Terms and Conditions Effective Date: 27 March 2026

1. Acceptance of Terms

By downloading, installing, or using the Mitrio mobile application ("the App"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the App.

2. Description of Service

Mitrio is a personal productivity application designed to assist employers of domestic helpers in Singapore with tracking helper information, payment schedules, pass expiry dates, and levy payment records. The App is for personal, non-commercial use only.

3. User Accounts

To use Mitrio, you must create an account using a valid email address. You are responsible for:

• Maintaining the confidentiality of your account credentials

• All activities that occur under your account

• Notifying us immediately of any unauthorised use of your account

We reserve the right to terminate accounts that violate these Terms and Conditions.

4. Accuracy of Information

Mitrio is a manual data entry application. All information entered into the App — including helper details, salary amounts, levy amounts, payment dates, and pass expiry dates — is entered solely by you. Mitrio does not verify, validate, or cross-check any information with MOM, CPF, or any other government agency. You are solely responsible for the accuracy of the data you enter.

Mitrio does not constitute legal, employment, financial, or immigration advice. For official information regarding work permits, levies, and employment regulations, please refer to the Ministry of Manpower (MOM) website or consult a qualified professional.

5. Permitted Use

You may use Mitrio only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the App for any commercial purpose or on behalf of a third party without our written consent

• Attempt to gain unauthorised access to any part of the App or its infrastructure

• Use the App to store information about individuals without their knowledge or consent

• Reverse engineer, decompile, or disassemble any part of the App

• Use the App in any way that violates applicable laws or regulations in Singapore

6. Helper Limit

The free version of Mitrio allows a maximum of two (2) helpers to be added per account. This limit may be subject to change in future versions of the App.

7. Notifications

Mitrio sends push notifications to remind you of upcoming salary payments, levy payments, and pass expiry dates. These notifications are generated locally on your device based on the data you enter. You may disable notifications at any time through your device settings. Mitrio is not responsible for missed payments or renewals resulting from disabled or undelivered notifications.

8. Disclaimer of Warranties

MITRIO IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE DEVELOPER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The App will be uninterrupted, error-free, or free of viruses or other harmful components

• The information provided by the App is accurate, complete, or up to date

• The App will meet your specific requirements

• Any errors or defects in the App will be corrected

YOUR USE OF THE APP IS ENTIRELY AT YOUR OWN RISK. THE DEVELOPER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE APP OR ITS CONTENT.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE DEVELOPER OF MITRIO SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY KIND ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE APP.

WITHOUT LIMITING THE FOREGOING, THE DEVELOPER IS NOT RESPONSIBLE FOR:

• Any loss or damage arising from your reliance on information entered into or displayed by the App

• Missed payment deadlines, pass renewal deadlines, or levy payment deadlines

• Any errors or inaccuracies in the data you enter into the App

• Unauthorised access to your account or data

• Any data exposed as a result of user-initiated screenshots, screen recordings, or screen sharing

• Any employment disputes, legal issues, or regulatory penalties arising from your use of the App

• Loss of data due to device failure, App malfunction, or service interruption

• Any decisions made based on information displayed in the App

BY USING MITRIO, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT THE DEVELOPER IS NOT RESPONSIBLE FOR ANY CONSEQUENCES, LOSSES, OR DAMAGES ARISING FROM YOUR USE OF THE APP, REGARDLESS OF THE CAUSE. THE APP IS A PERSONAL PRODUCTIVITY TOOL ONLY AND DOES NOT CONSTITUTE LEGAL, FINANCIAL, EMPLOYMENT, OR IMMIGRATION ADVICE.

10. Indemnification

You agree to indemnify, defend, and hold harmless Mitrio and its developers from any claims, damages, losses, liabilities, costs, and expenses arising from your use of the App, your violation of these Terms, or your violation of any third-party rights.

11. Changes to the App and Terms

We reserve the right to modify, suspend, or discontinue the App at any time without notice. We may also update these Terms and Conditions from time to time. Continued use of the App after any changes constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Singapore. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: Email: charua727@gmail.com

Mitrio is operated as an independent application based in Singapore.

Last updated: 27 March 2026