# Privacy Policy for Mister Hair App
**Effective Date: March 7, 2026**
Welcome to Mister Hair App ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App").
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with this Privacy Policy, please do not use the App.
## 1. Information We Collect
We may collect the following types of information:
**a. Personal Information:**
- Name, email address, phone number, and profile picture provided during registration.
- Payment information processed through third-party payment gateways (e.g., Razorpay).
- Location data (if enabled for service matching).
**b. Usage Data:**
- Device information (e.g., device type, operating system, unique device identifiers).
- Log data (e.g., IP address, access times, pages viewed).
- App usage statistics and crash reports.
**c. Media and Content:**
- Photos, videos, and documents uploaded for consultations or services.
- Chat messages and communication data with experts.
**d. Permissions-Based Data:**
- Camera and microphone access for video consultations.
- Photo library access for uploading images.
- Location services for nearby expert matching.
- Notification permissions for alerts.
## 2. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our services, including video consultations and expert advice.
- To process payments and manage subscriptions.
- To communicate with you about your account, services, and updates.
- To personalize your experience and improve our App.
- To ensure security, prevent fraud, and comply with legal obligations.
- To send push notifications and marketing communications (with your consent).
## 3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following cases:
- With service providers and experts necessary to deliver our services (e.g., hair experts for consultations).
- With third-party service providers (e.g., Firebase for notifications, Agora for video calls, Razorpay for payments) under strict confidentiality agreements.
- When required by law or to protect our rights and safety.
- In connection with a business transfer, such as a merger or acquisition.
## 4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.
## 5. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account and data at any time by contacting us.
## 6. Your Rights
Depending on your location, you may have the following rights:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Request data portability.
- Withdraw consent for data processing.
- Lodge a complaint with supervisory authorities.
To exercise these rights, contact us at reachus@misterhair.in.
## 7. Third-Party Services
Our App integrates with third-party services, including:
- **Firebase**: For push notifications and analytics.
- **Agora**: For video calling and real-time communication.
- **Razorpay**: For secure payment processing.
These services have their own privacy policies, which we encourage you to review.
## 8. Children's Privacy
Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it immediately.
## 9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers.
## 10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the App after changes constitutes acceptance of the updated policy.
## 11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: reachus@misterhair.in
- Website: https://misterhair.in/
Thank you for trusting Mister Hair App with your information.