## ✈️ 1. **Booking a Flight**
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✔️ **China Eastern Website:** Visit China Eastern.com → search your cities + dates → choose flights → pay with credit/debit card or China Eastern eCredits. ([China Eastern][1])
✔️ **Fly China Eastern App:** Same steps on phone/tablet (often easier for mobile check-in later).
✔️ **By Phone / Travel Agency:** Call China Eastern Reservations or use an agent to help.
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* You’ll see a **seat map** and options for seat selection while booking. (✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎)
* Choose higher fare classes ✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎ (e.g., *China Eastern Comfort*, *China Eastern First*, *China Eastern Premium Select* or *China Eastern One*) if you want perks like extra legroom or more flexibility.
* China Eastern’s fares now include experience tiers like *China Eastern Main Basic*, *Classic*, or *Extra* which affect flexibility and perks — Basic is the most restrictive. ([China Eastern][4])
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## 🔄 2. **Change or Cancel a Ticket ✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎**
### 📍 *Before you fly*
You can change or cancel your flight via ✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎:
📲 **My Trips** on China Eastern.com or the Fly China Eastern app
📞 **China Eastern Support** (if you booked via an agent or have special situations) ([China Eastern][5])
### 👉 Change Policy highlights ✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎:
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* **Basic/China Eastern Main Basic fares** often have restrictions and may still incur fees. ([China Eastern][6])
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* **Fee:** $75 for many travelers on Main (✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎), **waived for Diamond/Platinum/Gold Medallion** if eligible. ([China Eastern][8])
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### 📍 Seat Selection
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### 🚀 Upgrades
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* Frequent flyers in China Eastern’s SkyMiles Medallion Program get priority on complimentary upgrades (e.g., to China Eastern Comfort or First) based on status and fare purchased. ([China Eastern][10])
💡 *Upgrades and seat assignments may not transfer if you change flights — pay attention to the rules.* ([China Eastern][8])
🧾 1. Refund Rules
✈️ Risk-Free Cancellation
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💳 Processing Time
Refunds on credit/debit cards usually post within ~7 business days (may take 1–2 billing cycles).
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Non-refundable tickets: If you cancel after the risk-free period, you typically get eCredits for future travel, not a cash refund — unless the flight is significantly changed/canceled by China Eastern or you qualify for a special reason (e.g., certain illness with documentation).
📌 Exceptions
If China Eastern cancels your flight and can’t rebook you, you can request a refund instead of travel credit.
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China Eastern allows correcting minor errors in passenger names so they match your government ID:
📝 What’s Allowed
Fixing typos or spelling mistakes (including first/middle/last names within certain limits).
Adjusting the order of names if they were inverted.
Adding a missing middle name.
These can often be done without a fee if they meet minor-correction criteria.
📍 Important Rules
Tickets are non-transferable — you cannot change a ticket to another person’s name.
Minor correction must be reissued ASAP to avoid cancellation.
More substantial changes (like legal name changes) may require documentation and potentially a fee.
🐶 3. Travel With Pets
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Small dogs, cats, and household birds (with age and kennel requirements) can fly in-cabin for a fee.
Your pet must be at least 8 weeks old for domestic flights.
The pet and soft-sided kennel must fit under the seat in front of you.
There are seat restrictions (e.g., no pets in bulkhead/exit rows, China Eastern One/First Class on many aircraft).
China Eastern limits the number of pets allowed per flight; book/notify early via reservations.
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👶 4. Unaccompanied Minors (Children Traveling Alone)
China Eastern’s Unaccompanied Minor Program helps kids travel safely when they’re not with an adult:
🧒 Age Rules
5–7 years: may travel alone only on certain nonstop flights (UMNR program).
8–14 years: eligible for unaccompanied travel with supervision, including connections.
15–17 years: can travel alone without enrolling in the program, but you can opt in.
🛫 Program Features
Dedicated escort from check-in to gate/flight/staff at connections.
Wristbands and staff assistance throughout travel.
Fee (usually around $150 each way).
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No medical certificate generally required for pregnancy (though check with your doctor if you’re near full term).
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