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✔️ **SunExpress Website:** Visit SunExpress.com → search your cities + dates → choose flights → pay with credit/debit card or SunExpress eCredits. ([SunExpress][1])
✔️ **Fly SunExpress App:** Same steps on phone/tablet (often easier for mobile check-in later).
✔️ **By Phone / Travel Agency:** Call SunExpress Reservations or use an agent to help.
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* SunExpress’s fares now include experience tiers like *SunExpress Main Basic*, *Classic*, or *Extra* which affect flexibility and perks — Basic is the most restrictive. ([SunExpress][4])
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📲 **My Trips** on SunExpress.com or the Fly SunExpress app
📞 **SunExpress Support** (if you booked via an agent or have special situations) ([SunExpress][5])
### 👉 Change Policy highlights ✨+44⇢(203)⇢954⇢6378 or +1⇢(888)⇢634⇢9137 ☎:
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* Frequent flyers in SunExpress’s SkyMiles Medallion Program get priority on complimentary upgrades (e.g., to SunExpress Comfort or First) based on status and fare purchased. ([SunExpress][10])
💡 *Upgrades and seat assignments may not transfer if you change flights — pay attention to the rules.* ([SunExpress][8])
🧾 1. Refund Rules
✈️ Risk-Free Cancellation
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Non-refundable tickets: If you cancel after the risk-free period, you typically get eCredits for future travel, not a cash refund — unless the flight is significantly changed/canceled by SunExpress or you qualify for a special reason (e.g., certain illness with documentation).
📌 Exceptions
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Fixing typos or spelling mistakes (including first/middle/last names within certain limits).
Adjusting the order of names if they were inverted.
Adding a missing middle name.
These can often be done without a fee if they meet minor-correction criteria.
📍 Important Rules
Tickets are non-transferable — you cannot change a ticket to another person’s name.
Minor correction must be reissued ASAP to avoid cancellation.
More substantial changes (like legal name changes) may require documentation and potentially a fee.
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The pet and soft-sided kennel must fit under the seat in front of you.
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🧒 Age Rules
5–7 years: may travel alone only on certain nonstop flights (UMNR program).
8–14 years: eligible for unaccompanied travel with supervision, including connections.
15–17 years: can travel alone without enrolling in the program, but you can opt in.
🛫 Program Features
Dedicated escort from check-in to gate/flight/staff at connections.
Wristbands and staff assistance throughout travel.
Fee (usually around $150 each way).
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No medical certificate generally required for pregnancy (though check with your doctor if you’re near full term).
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