Privacy Policy

Last Updated: 19 Dec 2025

Swachh Railways is operated by Mirtha Technologies Pvt. Ltd. This Privacy Policy explains how we collect, use, store, and protect information when you use the Swachh Railways mobile application (the “App”).

1. Information We Collect

We may collect the following categories of data:

Account Information: Name, email address and/or phone number, user ID, role, and organization mapping for authentication and role-based access control.
Operational Data: Forms and checklists submitted (Coach / Station / Premises / OVHS), remarks, approval actions, timestamps, and audit logs.
Photos & Attachments: Images or files uploaded as evidence during submissions.
Location Data (Optional): Geo-location at the time of submission, only if enabled by the deploying organization.
Technical Data: Device and application diagnostics to help maintain performance, stability, and security.

2. Why We Collect This Data

We use the collected data to:

Provide secure login and role-based access (RBAC)
Run operational workflows (submit, review, approve, rework, resubmit)
Maintain audit trails and compliance records
Generate dashboards and downloadable reports
Improve application performance, reliability, and security

3. Data Sharing

We do not sell personal data and we do not display advertisements.

Data may be shared only with:

Authorized administrators within the customer organization
Trusted service providers for hosting, storage, notifications, and technical support, strictly for operating the service

4. Data Retention

Data is retained in accordance with customer-defined policies, contractual requirements, and applicable audit or compliance obligations. Data may be archived or deleted as required by the customer and applicable laws.

5. Security

We implement reasonable technical and organizational safeguards to protect information, including access controls and secure communication mechanisms.

6. Your Rights and Requests

For requests related to access, correction, or deletion of data (subject to customer policy and applicable laws), please contact:

Email: swachhrailways@gmail.com

7. Children’s Privacy

The App is intended for authorized workforce users only and is not directed to children.

8. Contact Information

Mirtha Technologies Pvt. Ltd.
Website: https://sites.google.com/view/mirtha-technology-pvt-ltd
Support Email: swachhrailways@gmail.com

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