Contents
Get started building your own wiki
Contents
Create a knowledge base from Google tools already included in your Google Workspace domain.
A knowledge base is a website, an online informational resource that acts a repository for company data. It is a base because everything is located in one web property. Knowledge can be procedures, strategies, plans, guidance, FAQ or any information that helps employees make smart decisions. It's like a self-serve web portal and a library for directions, instructions and documentation.
A single source of information about a product or service
A hub for frequently applications and how to use them
A digital portal for sharing information about issues/cases
A help desk to serve answers to frequently asked questions fielded by sales representatives
A comprehensive guide for knowledge base software
Google Sites is the official knowledge base solution and Google uses a network of sites across it's departments to share critical information. Some are designed to serve office locations and others various programs on campuses.
Yes. If you organization is moving away from Microsoft MS365 to Google Workspace for business there is hope for your legacy knowledge base. You can pretty easily move content from one to another and most capabilities between the two platforms are one-for-one. A Google Sites intranet developer can propose the smoothest transition methods.
There are free and paid templates for building a knowledge base on Google Drive. Making a copy of these files gives you ownership to a starting point or boilerplate. Paid options might come equipped with pointers and sample data which demonstrates how content can be organized.
The key is utilizing templates to eliminate redundancy and duplicate work. A published theme, boilerplate and standard can streamline the entire process. Use of shared drives within Google Drive avoid the need for particular site owners as stewards or keyholders.
Third party products for knowledge base software are usually tied to an ongoing subscription ranging from $29-$199 per month and then scaling up per user. Google Sites is free and included in all Google Workspace plans.
There is little difference between the two. A knowledge base tends to be an internal tool curated by a small team. A wiki assumes the function of many, or anonymous, contributors working to confirm facts and updates.
Google Sites operates with the same level of security as all Google Drive files. Set your Google Workspace security protocols in place via the admin console. You can restrict the sharing of Google Sites with external parties.
Creating a knowledge base should be a natural process for any technical writer, web designer or developer on your team. The most crucial part is gather the information which is most valuable. Here are some tips to getting your free knowledge base online:
Project/site manager
Stakeholders from several departments
Google Sites developer, hire one if necessary
Internal communications review
Search engine (Google Cloud Search)
Analytics (Google Analytics 4)
Google docs
Google sheets