PRIVACY POLICY
CitizHub
Last updated: June 26, 2026
INTRODUCTION
Welcome to CitizHub ("we," "our," or "us"). CitizHub is an
independent mobile application developed by Vicky Studios. This
Privacy Policy explains how we collect, use, disclose, and
safeguard your information when you use our mobile application
CitizHub (the "App"), distributed on Google Play under the
package name com.b44.nacio. Please read this policy carefully.
If you do not agree with the terms of this Privacy Policy,
please do not access the App.
We reserve the right to make changes to this Privacy Policy at
any time and for any reason. We will alert you about any
changes by updating the "Last updated" date of this Privacy
Policy. You are encouraged to periodically review this Privacy
Policy to stay informed of updates.
INDEPENDENCE FROM GOVERNMENT
CitizHub is independent and is NOT affiliated with, endorsed
by, or connected to the Government of Portugal, the Instituto
dos Registos e do Notariado (IRN), the Conservatória dos
Registos Centrais, or any official government entity. The App
helps users track the status of their Portuguese nationality
applications by querying publicly accessible information from
the official Portuguese government portal at
meu.registo.justica.gov.pt using credentials that the user
themselves provides.
INFORMATION WE COLLECT
2.1 Information You Provide
When you use the App, you may voluntarily provide us with:
- Google account information (name, email address, and profile
picture) when you choose to sign in with Google.
- Application tracking data you manually enter, such as
tracking codes (senhas de acesso), application types, and
process stages related to your nationality application.
Access codes are used solely to query the official Portuguese
government portal on your behalf and are never stored on our
servers.
- Community post text, comments, and optional image attachments
that you choose to submit to the in-app community.
- Problem reports voluntarily submitted through the "Report a
Problem" feature.
2.2 Information Collected Automatically
When you use our App, certain information may be collected
automatically, including:
- Device information such as your mobile device ID, model, and
operating system.
- Usage data such as features you access and actions you take
within the App.
- Diagnostic and crash data to help us improve app stability.
- Anonymised, one-way hashed versions of your access code
combined with non-personal data (year, registry office,
current process stage) to power aggregated community
statistics. This data cannot be used to identify you or
reconstruct your access code.
2.3 Advertising Data
Our App uses Google AdMob to display advertisements. AdMob may
collect and use data to serve personalized ads, including:
- Advertising ID (GAID on Android, IDFA on iOS)
- IP address
- Device and usage information
For more information on how Google uses this data, please
visit: https://policies.google.com/privacy
HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Provide, operate, and maintain the App and its features.
- Allow you to track and manage your Portuguese nationality
application process.
- Send you local push notifications related to updates or
reminders (only if you grant permission).
- Display relevant advertisements through Google AdMob.
- Analyze usage patterns to improve the App's performance and
user experience.
- Detect and prevent technical issues, fraud, or abuse.
FIREBASE AND GOOGLE SERVICES
Our App uses Firebase, a platform developed by Google, for the
following purposes:
- Firebase Authentication — to manage user sign-in via Google.
- Firebase Firestore — to store and sync community posts,
comments, and anonymised statistics.
- Firebase Storage — to host user-uploaded community post
images.
- Firebase Remote Config — to manage in-app feature flags.
Data processed through Firebase is governed by Google's Privacy
Policy, available at https://policies.google.com/privacy.
SHARING YOUR INFORMATION
We do not sell, trade, or rent your personal information to
third parties. We may share information in the following
limited circumstances:
- Service Providers: We may share data with third-party
vendors (such as Google Firebase, Google AdMob, and Google
Sign-In) who assist us in operating the App. These parties
are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if
required to do so by law or in response to valid requests by
public authorities.
- Business Transfers: In the event of a merger, acquisition, or
sale of assets, your information may be transferred as part
of that transaction.
PUSH NOTIFICATIONS
The App may request permission to send you push notifications.
These notifications may include reminders, updates, or relevant
news related to Portuguese nationality applications. You may
opt out of receiving push notifications at any time by
adjusting the notification settings on your mobile device.
DATA RETENTION AND ACCOUNT DELETION
We retain your personal information only for as long as
necessary to fulfill the purposes outlined in this Privacy
Policy. You can permanently delete your CitizHub account and
all associated data at any time directly from within the App:
open Settings → Delete Account. Upon deletion, your authored
community posts and uploaded images are removed from our
servers.
DATA SECURITY
We implement commercially reasonable technical and
organizational measures to protect your personal information
from unauthorized access, use, alteration, or disclosure.
However, no method of transmission over the internet or method
of electronic storage is 100% secure, and we cannot guarantee
absolute security.
CHILDREN'S PRIVACY
Our App is not directed to children under the age of 13. We do
not knowingly collect personally identifiable information from
children under 13. If you are a parent or guardian and believe
your child has provided us with personal information, please
contact us so that we may take appropriate action.
YOUR RIGHTS
Depending on your location, you may have the following rights
regarding your personal information:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate data.
- The right to request deletion of your personal data.
- The right to withdraw consent at any time where processing is
based on consent.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us using the
information provided in the Contact section below.
THIRD-PARTY LINKS AND CONTENT
The App may contain links to third-party websites or services
that are not operated by us. We have no control over, and
assume no responsibility for, the content, privacy policies, or
practices of any third-party sites or services. We strongly
advise you to review the Privacy Policy of every site you
visit.
CONTACT US
If you have any questions or concerns about this Privacy Policy
or our data practices, please contact us at:
App Name: CitizHub
Developer: Vicky Studios
Package Name: com.b44.nacio
Platform: Google Play
Email: minhanacionalidade.pt@gmail.com
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will
notify you of any changes by posting the new Privacy Policy
within the App and updating the "Last updated" date at the top
of this document. Your continued use of the App after any
changes constitutes your acceptance of the new Privacy Policy.
This Privacy Policy was last updated on June 26, 2026.