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MindThread Returns Policy
At MindThread, we’re committed to making sure you love your gear — and that it fits just right.
We do not offer refunds, but we’re happy to exchange your item for a different size if it’s not quite the right fit.
Here’s how our exchange policy works:
Size exchanges only: We’ll exchange your item for a different size of the same product, subject to availability.
Timeframe: You must request an exchange within 14 days of receiving your order.
Condition: Items must be unworn, unwashed, and in original condition with tags still attached.
Return shipping: Customers are responsible for return shipping costs.
Exchanges are final: Once exchanged, the item cannot be returned or exchanged again.
To request an exchange, please contact us at mindthreadnz@gmail.com
Thanks for supporting MindThread — where comfort meets purpose.