Resume

Mina Loutfalla

       Home Address:                                                                                                            Work                                                                                                                                                                                                     

          Paramus NJ. 07652                                                          New York, NY 10017

   mina_guide@hotmail.com                                         mina.loutfalla@westingrandcentral.com 

Career objectives working in an organization that matches my personal and practical skills. The ability to communicate with customers and manage, as I am ready to gain experience in different fields.

Education

Alexandria University                                                                             Candidate May 2001                                                                                                                                               bachelor’s degree in Hotel Management

Grade Point Average 5.1 on a 6.00 scale

Eastern getaway community college                                                 Candidate February 2023                              

Associate degree in Business Management

Grade Point Average 4.9 on a 5.00 scale

Work Experience

The Westin New York Grand Central   212 East 42nd Street New York, NY

April 2017– Present             Concierge

·         Provided professional assistance adhering to any special courtesies, discretion, cultural etiquette, local customs, and diplomatic protocols

·         Arrange events, and transportation, upon request from hotel guest

·         Make all restaurant reservations

·         Respond to all related guest emails

  The Waldorf Astoria & Towers   301 Park Ave, New York, NY

  January 2009 – March 2017 Concierge

·         Accommodated all guests with travel, business, and recreational arrangements at the historic luxury 1400+ room property

·         Facilitated five-star hospitality with special consideration to discretion, cultural diversity, and protocols for VIPs/royalty/dignitaries

·         Liaison tour/retail/restaurant vendors to maximize guest’s choices

·         Established rapport and connection with multinational guests in a short timeframe

·         Supported the sales and catering departments with conferences, weddings, press/film junkets, and party event functions

August 2007 – January 2009  Arrival Ambassador

·         Provided luxury meet and greet services at the hotel motor court with an emphasis on fulfilling all special requests

·         Ensured the bell stand and package room staff handle all deliveries in a timely manner

·         Informed guests of the city layout and hotel’s floorplan including nearby attractions and vendors

·         Liaison for Arabic-speaking officials during the UN General Assembly

·         Network with travel and hospitality vendors to maximize guest’s choices and experiences

June 2006 – August 2007    Front Desk Agent

·         Processed arrivals/departures/reservations, promote hotel venues, and offered up-sell rooms/suites

·         Resolved booking/billing discrepancies with tour/travel agencies and guests

·         Monitored Group and VIP rooming lists, house inventory, and room blocks

·         Coordinate pre-arrival room assignments with Sales & Housekeeping depts.

Honors and Activities

Affiliation: New York City Association of Hotel Concierges – Member2016

Languages: Fluent in Arabic and Italian

Computers: MS Windows, MS Office, Go Concierge, OnQ, Galaxy, Light Speed, and social media networking applications