At Milo Chat ("Milo Chat", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you provide when using our application, website, and related services ("Services").
This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you regarding your personal data. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Our Commitment to Privacy and Security
Protecting your personal information is one of our highest priorities. We process personal data in accordance with applicable privacy laws and follow the principles of lawfulness, fairness, transparency, purpose limitation, and data minimization.
We collect only the information that is reasonably necessary to provide and improve our Services. Appropriate administrative, technical, and organizational safeguards are implemented to help protect your personal information against unauthorized access, disclosure, alteration, or destruction.
To maintain a secure platform, we may use personal information to:
Verify user accounts;
Protect against unauthorized access;
Detect and prevent fraud, abuse, and malicious activity;
Investigate suspected violations of our Terms of Service or applicable laws;
Improve the security, stability, and reliability of our Services.
Information We Collect
1、Information You Provide
We collect information that you voluntarily provide when interacting with our Services.
This may include information you submit when you:
Register or create an account;
Edit your profile;
Contact customer support;
Submit inquiries or feedback;
Participate in surveys, promotions, or other activities;
Use online support or chat features.
Depending on how you use our Services, this information may include:
Account information;
Login credentials;
Contact information;
Profile information;
Communications with our support team.
If purchases are available within the Services, we may also collect transaction-related information necessary to complete your purchase, such as billing details and payment-related information. Payment transactions are processed securely by authorized payment providers, and we do not store complete payment card information unless required for lawful business purposes.
The information you provide enables us to operate the Services, process transactions, provide customer support, personalize your experience, and improve our products.
2、Information Collected Automatically
When you access or use Milo Chat, we may automatically collect certain technical and usage information.
Device Information
This may include:
Device model;
Device identifiers;
IP address;
Operating system version;
Device language;
Network information;
Application version.
Usage Information
We may collect information regarding your interaction with the Services, including:
Login frequency;
Session duration;
Features accessed;
Pages viewed;
User interactions;
Performance and diagnostic information;
Crash reports and error logs.
This information helps us understand how our Services are used, improve functionality, troubleshoot issues, and enhance user experience.
Location Information
Subject to your device settings and applicable laws, we may collect approximate location information obtained through:
IP address;
Other device-based location technologies.
Location information may be used to provide localized features, improve service quality, and enhance user experience.
How We Use Your Information
We use personal information for legitimate business purposes, including providing, maintaining, and improving our Services.
1、Providing and Improving the Services
Your information may be used to:
Operate and maintain Milo Chat;
Create and manage user accounts;
Deliver requested features;
Process transactions;
Improve application performance;
Conduct analytics and research;
Perform internal testing and quality assurance;
Develop new products and features.
Where permitted by law, these activities are based on our legitimate interests in operating and improving our Services.
2、Communicating With You
Where permitted by applicable law and with your consent where required, we may use your information to:
Respond to your inquiries;
Provide customer support;
Send account-related notifications;
Notify you about updates to our Services;
Inform you about changes to our policies;
With your consent where required, we may also personalize your experience and evaluate the effectiveness of our advertising and promotional activities.
Third-Party SDKs
To provide, maintain, and improve the Services, Milo Chat integrates certain third-party Software Development Kits (SDKs). These SDKs may collect limited information necessary for their functionality, including device identifiers, network information, usage statistics, and diagnostic data.
Sharing of Personal Information
We do not sell your personal information.
We may share your information with:
Service providers that assist us in operating the Services;
Payment service providers;
Cloud hosting providers;
Analytics and crash reporting providers;
Business partners where you have provided consent;
Government authorities or regulatory agencies where required by applicable law.
Any third party receiving personal information is required to process such information in accordance with applicable legal obligations and appropriate security measures.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws.
Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information;
Correct inaccurate information;
Delete your personal information;
Restrict or object to certain processing;
Withdraw consent where processing is based on consent;
Request data portability where applicable.
To exercise your rights, please contact us using the contact information provided below.
Children's Privacy
Our products and services are not intended for use by children under the age of 18. In accordance with applicable laws and regulations, we do not knowingly collect, use, or disclose personal data from individuals who are under the age of 18, or the equivalent minimum age as required by the jurisdiction in which we operate.
If we become aware that we have unintentionally collected personal data from a child under the age of 18, we will take immediate action to delete the data and ensure that it is not retained or used in any way. We take this responsibility seriously and prioritize the protection of children’s privacy.If you believe that a child under the age of 18 has provided us with personal data, we ask that you contact us immediately so that we can take appropriate steps to address the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.
Your continued use of the Services following the effective date of the updated Privacy Policy constitutes your acceptance of the revised Policy.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Milo Chat
Email: sunnrise725@gmail.com