Generally one cannot access the My Cloud Dashboard remotely on single bay/single drive My Cloud units (without using some other third party option like VPN tunneling). See the following WD Knowledgebase Article for more information.

You do not have OS5. You indicated in your initial post that your firmware is 04.05.00-342. That means you have a single bay/single drive My Cloud. V4.x firmware is OS3. As previously indicated the single bay/single drive My Cloud does not support remote Dashboard access.


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You do not have OS5. You indicated in your initial post that your firmware is 04.05.00-342. That means you have a single bay/single drive My Cloud . V4.x firmware is OS3. As previously indicated the single bay/single drive My Cloud does not support remote Dashboard access.

Check the Drives option if you want all local drives to be mapped to the Remote Desktop session. Or, click the little + icon to expand the Drives list and check the ones you want them to be mapped.

Fine there are two options either we can include the remote drive to our local drive if we have the access or

local drive to the Remote drive I hope this would help you for this case

When drive mappings are created, the system creates symbolic link objects (DosDevices) that associate the drive letters to the UNC paths. These objects are specific for a logon session and are not shared between logon sessions.

When the UAC policy is configured to Prompt for credentials, a new logon session is created in addition to the existing two linked logon sessions. Previously created symbolic links that represent the drive mappings will be unavailable in the new logon session.

As you know you can redirect and extend locally attached or mapped network drives from your host computer to the RDP computer you are remotely logging into. The way that is accomplished is the local resources tab.

On your target remote desktop connection, you will see these redirected drives underneath your Devices and drives area of Explorer. They will be designated by tag_hash_117 on tag_hash_118 where computername is your host.

The redirected drives however, can be mapped to which is awesome! If you run a simple net use command inside of your RDP session, you will see the redirected drives appear. Notice the format of the drive is in the form of a special UNC path represented by \TSCLIENT so these are mappable.

As everyone else does, we now have users working through client VPN that have not previously. The most common issue we are running into, is users's network drives being empty or only have a few files or folders. The work around for now has been to create the user a shortcut to the folder with the FQDN. For example....the drive would be mapped through a GPO as \\Data\Data. User goes to the drive and the drive is empty or might have 1 folder visible. Create the user a shortcut to \\data.domain.com\Data and all the files are there. I changed the drive mapping to the FQDN and the user still had an empty or almost empty drive. Shortcut with the FQDN didn't work, had the to create them a shortcut with the IP of the server for them to be able to see the files.

On the server side of things, under the Advance Sharing options, Caching is set to "Only the files and programs that users specify are available offline". But the user is on VPN, so they aren't offline. I don't want to cache network drives.

The problem may be the offline file cache for the user is corrupted. I had a similar issue with a user recently. After a lot of troubleshooting, we figured out that she was only seeing cached versions of the network drive even though the drive share was set not to allow offline caching. Resetting her offline file cache fixed the issue.

That's what I've seen/done in the past, but if the share/drive isn't set to cache I'm not sure why it's happening still. I was hoping there was something I was missing rather than clearing the cache. Just a registry entry and a reboot, but still a pain.

We also have a similar issue. User logs in with a cached profile, desktop icons (which comes from a network share along with their "my documents"). They connect to the VPN but the drives don't come on. We have found letting the VPN sit on for 5-10 minutes then running a GP update from command prompt resolves all the issues. The drives re-map, (which also brings back all the desktop shortcuts and My Documents). Some users have have some drives available offline so those are the only ones that show up until GP update has been run.

We have Redirected Desktops and that works fine and is cached. And drives are visible in My Computer and "connect", but just don't display everything. Clearing the CSC would probably work, but they'll lose their currently cached Desktops and My Documents.

sounds like you need to set alt DNS ip in the tap driver for the VPN in advance settings (control panel>adapter settings> go to vpn TAP driver> properties>adavnaced>input your dns there) then you can do \\servername\foldername and not have to do \\serverIP\foldername


If you read my initial post you'll see that \\Servername\Foldername is how the drive maps, but if I create a shortcut to \\servername.fqdn\Foldername it worked. So I changed the mapping to \\Servername.fqdn\Foldername and that didn't fix the issue and after I did that, then I had to use \\IPAddress\Foldername as a shortcut. It's NOT a DNS issue.

But.. we ditched all this about a year ago and went to all Teams Shares (with ondrive sync if then need traditional style access). It really came in handy when all this came about and we needed to have almost all of our administrative staff working from home.

That the FQDN shortcut works when connected to the VPN, but the non-FQDN GPO-based drive mapping doesn't, could indicate that there is no DNS suffix set up in the connection settings in the VPN client, or that the firewall / server hosting the VPN isn't providing internal DNS servers to connected clients. Hope this helps!

I found a workaround for this issue. Disable offline files then restart pc. You might get a network error if you have your desktop redirected. Ignore it. Connect to your vpn then refresh your desktop background. If you're missing your pinned tabs on your taskbar, go to taskbar manager and restart windows explorer. I made 2 batch files and put them in our users desktops so that they can run them after they connect to their vpn. One is a gpupdate which usually fixes any mapped drive issue and the other is to restart windows explorer which fixes the taskbar issue. Hope this helped.

I am pulling my hair out here. I have a remote employee that connects to our network over VPN to connect to network drives that are mapped. This has worked fine for over a year. Last week she called me and said she couldn't connect to the network drives. I remotely connected to the computer remapped the drives and she had access. The next day she called (she shuts down her comp every night) with the same problem. a little extra info below.

Windows applications need a C: drive. Wine uses a virtual C: drive for this purpose. The directory of this virtual C: drive is called wineprefix. First of all, we need to create a wineprefix. For doing that, fire up a terminal and enter this command:

This will create a wineprefix and open the configuration window for Wine. You can change the configuration options if you want or let it be as is for time being and close it. Now, you can locate the virtual C: drive at

Step 8. Now if you look in Windows Explorer, you will see a true network drive mapped under your Network Locations section. During the remote session, if you copy files to the mapped drive on the remote computer, you can find the files in the same drive on your local computer. ff782bc1db

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