1. INTRODUCTION
1.1 Agreement
These Terms and Conditions constitute a legally binding agreement between Venter Restaurants T.A MILAN Group (Pty) Ltd (“MILAN Group”, “the Venue”, “we”, “our” or “us”) and the person, persons, company or organisation making the booking (“the Client”).
These Terms and Conditions govern every booking, event, accommodation reservation, function, wedding, conference, celebration, private gathering, corporate event, supplier engagement and every service rendered by MILAN Group.
By paying a booking fee, making any payment whatsoever, signing a quotation, accepting a quotation electronically, confirming a booking, attending an event, occupying the Milan Suite, or making use of any facilities or services offered by MILAN Group, the Client confirms that they have read, understood and accepted these Terms and Conditions in their entirety.
These Terms and Conditions shall be binding upon the Client, their spouse, family members, guests, invitees, suppliers, contractors, vendors, entertainers, photographers, videographers, DJs, officiants, decorators and every other person attending or participating in the event.
The Client expressly warrants that they have authority to bind all persons attending the event to these Terms and Conditions.
Failure by any guest, supplier or third party to comply with these Terms and Conditions shall be deemed to be a breach by the Client.
1.2 Purpose
MILAN Group strives to provide an exceptional, professional and memorable experience while maintaining the safety, cleanliness, reputation and operational standards of the Venue.
These Terms and Conditions have been created to protect:
the Client;
Milan Group;
our employees;
suppliers;
neighbouring properties;
the Venue;
our facilities;
future bookings.
These Terms shall be interpreted fairly, reasonably and in accordance with the laws of the Republic of South Africa.
1.3 Entire Agreement
These Terms and Conditions, together with the Client’s quotation, invoice, booking confirmation and any written amendments approved by MILAN Group, constitute the entire agreement between the parties.
No verbal agreement, promise, representation or undertaking made by any employee, supplier or representative of MILAN Group shall vary these Terms unless reduced to writing and signed by Management.
2. DEFINITIONS
Unless the context indicates otherwise:
2.1 “MILAN Group”
Means MILAN Group together with all of its divisions, subsidiaries, employees, directors, managers and authorised representatives.
2.2 “Venue”
Means MILAN Venue situated at:
4 Howard Avenue
Winford AH
Eikenhof
Johannesburg
including but not limited to:
ceremony areas;
reception facilities;
gardens;
parking areas;
bathrooms;
bridal preparation facilities;
Milan Suite;
kitchens;
outdoor areas;
farm areas;
access roads;
all buildings;
all equipment.
2.3 “Client”
Means the individual, couple, business or organisation making the booking and shall include all persons acting on their behalf.
2.4 “Event”
Means any wedding, celebration, engagement, birthday, funeral, corporate function, conference, meeting, photoshoot or gathering held at MILAN Group.
2.5 “Supplier”
Means any photographer, videographer, florist, DJ, decorator, musician, caterer, officiant, entertainer, planner, transport company or any other third-party service provider.
2.6 “Guest”
Means every individual attending the event, whether invited or not.
2.7 “Management”
Means any Director, Manager or authorised representative of MILAN Group.
Management’s decision regarding these Terms and Conditions shall be final.
3. BOOKING & PAYMENT
3.1 Booking Confirmation
A booking shall only be regarded as confirmed once ALL of the following have been completed:
a) the quotation has been accepted;
b) the required booking fee has been received;
c) the booking has been confirmed by MILAN Group in writing.
No booking shall be regarded as secured until all three requirements have been fulfilled.
MILAN Group reserves the right to accept or decline any booking.
3.2 Booking Fee
A booking fee equal to 20% of the total quoted amount is payable upon acceptance of the quotation.
The booking fee secures the Venue exclusively for the Client’s event.
The booking fee is:
non-transferable;
non-refundable;
not redeemable for cash.
The booking fee shall remain non-refundable under any circumstances whatsoever, including but not limited to:
cancellation;
postponement;
illness;
weather;
financial hardship;
supplier issues;
family disputes;
change of mind;
inability to obtain documentation;
force majeure;
travel restrictions;
or any other reason.
The Client acknowledges that the booking fee compensates MILAN Group for administration, reservation of the Venue, lost booking opportunities and planning costs.
3.3 Provisional Bookings
Where a provisional reservation has been granted, the reservation shall automatically lapse after 48 hours unless the required booking fee has been received.
MILAN Group shall not be required to issue any reminder before releasing the date.
3.4 Payment Terms
Unless otherwise agreed in writing:
The full balance owing must be paid no later than 30 calendar days before the event.
No event shall commence where monies remain outstanding.
MILAN Group reserves the right to refuse entry, suspend services or terminate the booking until the account has been settled in full.
3.5 Accepted Payment Methods
MILAN Group accepts payment by:
Electronic Funds Transfer (EFT)
Debit Card
Credit Card
Cash
Proof of payment shall not constitute payment until the funds have cleared into MILAN Group’s bank account.
3.6 Additional Charges
Any additional costs incurred during or after the event, including but not limited to:
overtime;
additional guests;
beverages;
damage;
penalties;
cleaning;
supplier charges;
accommodation;
replacement items;
additional meals;
additional staff;
shall become payable immediately upon request by Management.
MILAN Group reserves the right to suspend services until such payment has been received.
3.7 Quotations
All quotations remain valid for the period stated thereon.
MILAN Group reserves the right to amend pricing where a quotation expires before acceptance.
3.8 Guest Numbers
The Client warrants that the final guest number supplied to MILAN Group is accurate.
MILAN Group prepares food, seating, staffing, décor and operational logistics according to the final confirmed guest count.
The Client acknowledges that the Host and Hostess form part of the quoted guest number.
No refunds shall be granted for guests cancelling within 30 days of the event.
Should additional guests arrive on the event day, payment shall become immediately due before any additional seating, catering, décor, beverages or services are provided.
MILAN Group reserves the right to refuse entry to unaccounted guests until payment has been received.
3.9 Beverage Accounts
MILAN Group does not permit beverage tabs or post-event beverage accounts.
All beverages must be paid for immediately at the time of service unless otherwise agreed in writing.
3.10 Outstanding Accounts
Any outstanding amount not paid when due may be handed to attorneys or debt collection agencies for recovery.
The Client shall remain liable for all legal costs, collection charges and tracing fees recoverable in law.
4. CANCELLATIONS, POSTPONEMENTS & DATE CHANGES
4.1 Cancellation Policy
The booking fee remains non-refundable.
Where the Client cancels the booking:
181 days (6 months) or more before the event:
The Client shall receive a refund equal to 25% of the total quoted amount, subject to deduction of the non-refundable booking fee and any costs already incurred by MILAN Group.
Cancellations made within 90 days of the event shall result in the forfeiture of 100% of all monies paid.
4.2 Written Cancellation
All cancellations must be submitted in writing to:
eat@milangroup.co.za
Telephone calls, WhatsApp messages or verbal discussions shall not constitute cancellation.
The effective cancellation date shall be the date upon which written notification is received by MILAN Group.
4.3 Date Changes
The Client may request one date change provided that:
the request is made at least 181 days before the original event date;
the requested date is available;
the replacement date falls no later than 3 months after the original event date;
current package pricing is accepted where applicable;
Management approves the request in writing.
MILAN Group reserves the right to decline any postponement request.
Approval of a postponement shall not constitute a waiver of any other rights under these Terms and Conditions.
5. VENUE ACCESS, SET-UP, BREAKDOWN & EVENT OPERATIONS
5.1 Venue Access
MILAN Group operates a structured event schedule to ensure the smooth operation of all functions.
Unless otherwise agreed in writing, Clients and their approved suppliers shall only be permitted access to the Venue:
Two (2) hours prior to the scheduled commencement of the event for setup purposes; and
One (1) hour after the scheduled conclusion of the event for breakdown and removal of equipment.
Guests are not permitted to enter the venue more than 30 minutes prior to the starting time of the event. Guests should also depart no later than the end time of the event.
No early access shall be granted unless approved in writing by Management.
MILAN Group reserves the right to deny entry to any supplier or person arriving outside the allocated access period.
5.2 Event Times
The commencement and conclusion times reflected on the Client’s quotation, booking confirmation and invoice are contractually binding.
The Client acknowledges that MILAN Group schedules staff, suppliers, venue preparation and subsequent events according to these agreed times.
No additional time shall be granted due to:
late arrival of the Client;
late arrival of guests;
traffic delays;
supplier delays;
photographer delays;
makeup delays;
religious or cultural ceremonies exceeding scheduled times;
weather conditions;
power interruptions;
or any other circumstance whatsoever.
The Client accepts that the event shall conclude strictly at the contracted time.
5.3 Additional Hours
Should additional hours be requested, such request:
must be approved by Management;
remains subject to Venue availability;
shall be charged at the prevailing hourly rate of R3,500;
must be paid immediately before the additional time commences.
MILAN Group shall not be obliged to approve any request for additional time.
6. CLIENT PROPERTY, DELIVERIES & STORAGE
6.1 Deliveries Before the Event
No furniture, décor, flowers, beverages, gifts, equipment, signage, wedding items, stationery, cakes, centrepieces or any other property belonging to the Client or suppliers may be delivered to the Venue before the event date.
MILAN Group does not provide storage facilities.
No exceptions shall apply unless Management has granted prior written approval.
6.2 Storage
MILAN Group accepts absolutely no responsibility for:
décor;
gifts;
wedding items;
furniture;
flowers;
beverages;
photography equipment;
sound equipment;
clothing;
valuables;
or any other property left at the Venue.
Any items left at the Venue remain entirely at the Client’s own risk.
6.3 Placement of Client Equipment
All equipment, décor and furniture supplied by the Client shall be placed in the appropriate locations by:
the Client; or
the Client’s appointed suppliers.
MILAN Group staff are not responsible for carrying, assembling, installing, decorating or moving externally supplied items.
6.4 Approval of Equipment
All external décor, equipment, installations and props must receive prior written approval.
Management reserves the absolute right to:
refuse access;
remove;
relocate;
prohibit;
or confiscate
any item considered unsafe, inappropriate or unsuitable.
Management’s decision shall be final.
7. SUPPLIERS
7.1 Approved Suppliers Only
Every supplier entering the Venue must receive prior written approval.
This includes:
photographers;
videographers;
DJs;
musicians;
decorators;
florists;
caterers;
planners;
entertainers;
officiants;
transport providers;
stylists.
MILAN Group reserves the right to refuse entry to any supplier.
7.2 Supplier Conduct
Suppliers shall:
behave professionally;
comply with venue rules;
obey Management instructions;
respect neighbouring properties;
maintain appropriate dress standards;
keep working areas clean.
Failure to comply may result in immediate removal.
7.3 Supplier Liability
MILAN Group accepts no liability whatsoever for:
supplier performance;
late arrival;
equipment failure;
cancellation;
quality of work;
negligence;
loss or damage caused by suppliers.
All supplier disputes remain between the Client and supplier.
8. DJ REQUIREMENTS
All DJs must receive written approval before the event.
DJs shall provide:
business details;
contact details;
any applicable licences;
proof of authority to perform where requested.
Failure to provide satisfactory documentation may result in refusal of entry.
Approval does not exempt DJs from complying with Venue noise regulations.
9. WEDDING OFFICIANTS & PASTORS
Marriage Officers, Ministers, Pastors and Wedding Officiants must submit copies of all licences, registrations or legal authorisations required to solemnise marriages.
Failure to do so may result in access being refused.
MILAN Group reserves the right to refuse any officiant.
10. DRONE POLICY
Drone operations are strictly prohibited unless approved by Management.
Applications must be submitted no later than 30 calendar days before the event.
Approval remains entirely at Management’s discretion.
Drone operators may be required to submit:
licensing;
insurance;
flight plans;
SACAA documentation.
Failure to comply shall result in immediate prohibition of drone operations.
11. SMOKING POLICY
MILAN Group operates a strict non-smoking policy inside all buildings.
Smoking is prohibited inside:
Milan Suite;
Bridal Suite;
bathrooms;
gardens
reception facilities;
covered structures.
Smoking shall only be permitted in designated smoking areas.
Smoking inside prohibited areas shall result in:
R2,500 penalty per incident
where applicable.
Smoking inside the Milan Suite shall attract a R2,500 cleaning and sanitisation fee, payable immediately.
12. ANIMALS
No animals whatsoever shall be permitted at the Venue.
This includes:
dogs;
cats;
birds;
horses;
reptiles;
livestock;
exotic animals;
emotional support animals;
pets.
Only certified service animals required by law and approved in writing by Management may enter the Venue.
Any unauthorised animal shall be removed immediately.
13. CHILDREN
Children remain the sole responsibility of their parents or guardians.
MILAN Group accepts no responsibility for:
injuries;
accidents;
falls;
drowning;
interaction with wildlife;
interaction with farm animals;
damage caused by children.
Children shall remain supervised at all times.
The Client shall remain liable for all damages caused by children.
14. HOOTING
No hooting is permitted:
on Howard Avenue;
outside the Venue;
at the entrance gate;
within parking areas;
anywhere inside the property.
The Client accepts responsibility for ensuring that all guests comply.
A penalty of R2,500 shall become immediately payable for any breach.
15. CLEANLINESS & LITTERING
The Venue shall be left in a clean and respectable condition.
Dustbins are provided throughout the property.
Guests shall not throw:
cigarette butts;
food;
bottles;
cans;
paper;
decorations;
flowers;
confetti;
glitter;
petals;
cable ties;
balloons;
plastic;
or any litter whatsoever
onto the grounds.
Where excessive cleaning is required, a Cleaning Fee of R2,500 shall become payable immediately.
This fee includes, but is not limited to, cleaning required as a result of:
littering;
cigarette butts;
confetti;
glitter;
bodily fluids;
food waste;
decorations left behind;
excessive dirt.
16. PARKING
Parking is provided solely as a convenience.
Vehicles remain parked entirely at the owner’s risk.
MILAN Group accepts no responsibility whatsoever for:
theft;
attempted theft;
vandalism;
collision;
weather damage;
falling trees or branches;
fire;
malicious damage.
Vehicles may not remain overnight.
Collection of vehicles the following day is not permitted unless specifically approved by Management.
17. PERSONAL BELONGINGS
MILAN Group accepts absolutely no responsibility for:
handbags;
wallets;
jewellery;
gifts;
décor;
clothing;
wedding dresses;
electronic equipment;
mobile phones;
cameras;
laptops;
cash;
vehicles;
or any personal belongings.
Clients, guests and suppliers are responsible for ensuring all belongings are removed immediately after the event.
Items left behind may be disposed of, donated or otherwise dealt with at Management’s discretion.
18. MANAGEMENT’S RIGHT OF REFUSAL
MILAN Group reserves the absolute right to:
refuse admission;
refuse service;
remove any guest;
remove any supplier;
suspend services;
terminate an event;
disconnect music;
remove equipment;
deny access
where Management believes that the safety, reputation, operation or lawful running of the Venue may be compromised.
Management’s decision shall be final and binding.
Termination of an event under this clause shall not entitle the Client to any refund or compensation.
19. ALCOHOL POLICY
19.1 General
MILAN Group does not sell alcohol directly unless otherwise advised in writing.
Clients may bring their own alcoholic beverages subject to the Venue’s Corkage Policy and these Terms and Conditions.
Alcohol may only be consumed during the booked event and within the designated event areas approved by Management.
The Client accepts full responsibility for the conduct of every guest consuming alcohol at the Venue.
19.2 Corkage Fees
A fixed Corkage Fee shall apply as follows:
Events of 50 guests or fewer
R1,750.00
Events of 51 guests or more
R3,500.00
The Corkage Fee applies only to alcoholic beverages.
19.3 Non-Alcoholic Beverages
No soft drinks, juices, bottled water, mixers, energy drinks or any other non-alcoholic beverages may be brought onto the Venue.
All non-alcoholic beverages are supplied exclusively by MILAN Group.
Any unauthorised beverages may be removed from the Venue without compensation.
19.4 Responsible Consumption
MILAN Group reserves the right to refuse the consumption or service of alcohol to any person who appears to be:
intoxicated;
aggressive;
abusive;
disorderly;
under the influence of drugs;
under the legal drinking age.
Management’s decision shall be final.
19.5 Illegal Substances
The possession, use or distribution of illegal drugs or prohibited substances anywhere on the property is strictly prohibited.
Any breach shall result in:
immediate removal from the Venue;
termination of the event where necessary;
notification of the South African Police Service if required.
19.6 Sale of Alcohol
The Client or any supplier may not sell alcohol from the Venue without the written consent of MILAN Group and any licences required by law.
20. EXTERNAL CATERING
20.1 Exclusive Catering
MILAN Group proudly provides professional catering services.
Clients may elect to use approved external caterers subject to these Terms.
20.2 External Catering Fee
Where external catering is utilised, an External Catering Fee of
R3,500.00
shall become payable.
20.3 Partial Catering
Partial catering is strictly prohibited.
Accordingly:
MILAN Group may not provide only the main course while another supplier provides desserts.
MILAN Group may not provide desserts while another supplier provides the main meal.
MILAN Group may not share catering responsibilities with another caterer.
The Client must choose either:
Milan Group Catering; or
an approved External Caterer.
No combination shall be permitted.
20.4 External Caterer Responsibilities
External caterers shall supply their own:
staff;
serving equipment;
cooking equipment;
refrigeration;
cleaning materials;
utensils;
crockery where applicable.
MILAN Group shall not provide storage facilities or equipment.
20.5 Liability
MILAN Group accepts absolutely no liability for:
food poisoning;
food quality;
food shortages;
late service;
supplier negligence;
allergies;
food contamination
arising from externally supplied catering.
21. MENU TASTINGS
Menu tastings are available strictly by prior appointment.
Current pricing:
R750 per person
Minimum booking:
Two (2) persons
Menu tastings are limited to the selected menu package and remain subject to ingredient availability.
Payment must be made in advance.
22. CAKEAGE POLICY
Clients may bring an externally supplied celebration cake.
Where the cake is:
cut;
served;
consumed;
plated
at the Venue,
a Cakeage Fee of
R500.00
shall apply.
22.1 Decorative Cakes
Where a cake is brought solely for:
photography;
display;
aesthetics;
ceremonial purposes
and is not consumed,
no Cakeage Fee shall be charged.
22.2 Liability
MILAN Group accepts no responsibility for:
transport;
refrigeration;
storage;
collapse;
melting;
decoration damage;
quality;
freshness
of externally supplied cakes.
23. FOOD POLICY
MILAN Group prepares food according to the confirmed guest count.
Additional contingency food may be prepared solely for operational purposes.
Such contingency food remains the property of MILAN Group.
23.1 No Takeaways
MILAN Group operates a strict
NO TAKEAWAY POLICY.
Guests may not remove:
meals;
desserts;
snacks;
platters;
leftovers;
beverages;
buffet items
from the Venue.
This policy ensures:
adequate banquet service;
food safety;
sufficient food availability;
fair service to all guests.
Management reserves the right to refuse takeaway containers.
24. GUEST NUMBERS
The quotation issued by MILAN Group includes the Host and Hostess unless otherwise stated.
The Client acknowledges that all catering, staffing, décor, seating, cutlery, crockery and operational planning are based upon the confirmed guest count.
24.1 Guest Reductions
Guest reductions received within
30 calendar days
before the event shall not qualify for any refund.
24.2 Additional Guests
Should additional guests arrive on the event day:
they shall not be seated,
fed,
served,
or permitted access
until payment has been made.
Additional charges become payable immediately.
MILAN Group reserves the right to refuse entry to any guest exceeding the confirmed numbers.
25. BRIDAL SUITE
The Bridal Suite is reserved exclusively for the Bride.
Access shall be limited to:
one accompanying person; and
approved suppliers such as photographers, makeup artists and hairstylists.
No additional persons shall be permitted unless approved by Management.
The Bridal Suite remains locked and is opened only by authorised MILAN Group personnel.
The Client remains liable for any damages caused within the Bridal Suite.
26. MILAN SUITE
26.1 Occupancy
Only guests who have booked the Milan Suite may occupy the unit.
Maximum occupancy:
Four (4) guests
This excludes approved suppliers attending for legitimate event preparation, including:
photographers;
videographers;
makeup artists;
hairstylists;
wedding planners.
No visitors shall be permitted.
26.2 Check-In
Check-in:
14:00
Latest arrival:
18:00
Guests arriving after 18:00 may be refused access.
26.3 Check-Out
Check-out is strictly
10:00
No late departures shall be permitted.
Where guests remain after 10:00,
an additional night’s accommodation shall automatically become payable.
26.4 Day Visits
Where the Milan Suite has been booked for day-use only,
the Suite shall be vacated by
18:00
Failure to vacate by 18:00 shall result in additional accommodation charges.
26.5 Smoking
The Milan Suite is strictly non-smoking.
Smoking anywhere inside the unit shall attract a
R2,500 cleaning and sanitisation penalty
payable immediately.
26.6 Parties
The Milan Suite may not be used for:
parties;
gatherings;
celebrations;
loud music;
excessive alcohol consumption;
social events.
The Suite is intended solely for accommodation and event preparation.
26.7 Furniture & Bedding
Guests may not:
eat on beds;
stand on furniture;
move furniture;
remove linen;
remove towels.
Cleaning, repair or replacement costs arising from stains or damage to bedding, furniture, curtains, carpets or fittings shall be charged to the Client.
26.8 Conduct
All Milan Suite occupants shall conduct themselves in a respectful manner.
Any conduct disturbing other guests, neighbouring properties or Venue operations may result in immediate eviction without refund.
27. MUSIC, SOUND & NOISE CONTROL
27.1 Compliance with Municipal Regulations
MILAN Group operates within a peaceful environment and is legally required to comply with all applicable municipal by-laws, environmental regulations and community noise restrictions.
The Client acknowledges that the Venue is surrounded by neighbouring properties and agrees to conduct the event in a manner that respects the surrounding community.
27.2 Maximum Sound Levels
Music shall not exceed:
80 decibels (80dB) before 20:00 (8:00 pm).
Management reserves the right to monitor sound levels at any stage during the event.
Where sound levels exceed the permitted limit, Management may instruct the DJ, musician or sound technician to immediately reduce the volume.
Failure to comply with such instruction shall constitute a breach of these Terms and Conditions, and music and sound equipment shall be switched off immediately.
27.3 Music Curfew
All amplified music shall be significantly reduced by 20:00 (8:00 pm).
The Venue operates a strict music curfew.
No exceptions shall be granted unless required by law or expressly approved by Management in writing.
27.4 Venue Closing Time
The Venue closes at
21:00 (9:00 pm) SHARP.
By 21:00:
all music shall cease;
microphones shall be switched off;
DJs shall discontinue performances;
guests shall have vacated the Venue;
suppliers shall commence departure;
the event shall be concluded.
The Client acknowledges that this requirement is absolute.
27.5 Noise Violations
Any breach of the Venue’s Noise Policy shall result in a
Noise Violation Fee of R2,500.00
which shall become immediately due and payable.
This fee does not prevent Management from taking further action, including switching off the sound system or terminating the event.
27.6 Management’s Authority
Management and staff reserves the right, without prior notice, to:
reduce music volume;
disconnect sound equipment;
remove microphones;
remove DJs;
terminate performances;
end the event,
where necessary to ensure compliance with Venue policies or legal requirements.
Management’s decision shall be final.
28. MICROPHONE POLICY
Microphones are supplied solely to facilitate speeches, announcements and formal event proceedings.
The use of microphones is subject to Management approval at all times.
Management reserves the right to remove, mute or disconnect any microphone where it is being used:
to create unnecessary noise;
to repeatedly shout;
to encourage disruptive behaviour;
for offensive language;
for abusive conduct;
for inappropriate entertainment;
in any manner likely to disturb neighbouring properties;
in any manner that, in Management’s opinion, brings the Venue into disrepute.
The Client shall ensure that every speaker complies with this clause.
29. PHOTOGRAPHY, VIDEOGRAPHY & CONTENT CREATION
29.1 Milan Group Marketing
MILAN Group actively photographs and records content at events for marketing, promotional and archival purposes.
Content may include, but is not limited to:
ceremonies;
receptions;
décor;
floral arrangements;
tables;
food;
beverages;
entertainment;
Venue facilities;
behind-the-scenes content;
preparation footage.
Such content may be used on:
Facebook;
Instagram;
TikTok;
WhatsApp;
YouTube;
Milan Group websites;
brochures;
advertisements;
magazines;
printed marketing material;
television or digital media.
29.2 Client Consent
By proceeding with a booking, the Client grants MILAN Group the irrevocable right to photograph and record the Venue, décor and event for marketing purposes.
Where a Client wishes to object to identifiable images of themselves being used, such request must be submitted in writing no later than seven (7) calendar days before the event.
MILAN Group reserves the right to continue using photographs or videos depicting the Venue, décor, facilities or other non-identifiable content.
29.3 Venue Content Team
MILAN Group employs its own content creation team.
The Client acknowledges that venue content forms part of Milan Group’s ongoing marketing strategy.
Accordingly:
No guest, supplier or representative of the Client may prevent, obstruct, intimidate or interfere with Milan Group personnel while they are carrying out approved content creation.
29.4 Interference by Suppliers
Should any supplier, photographer, videographer or other third party refuse Milan Group’s content team permission to perform approved photography or videography, Management reserves the right to:
instruct such supplier to cease interfering;
restrict the supplier’s activities;
remove the supplier from the Venue;
revoke the supplier’s approval to operate at the Venue.
Management’s decision shall be final.
29.5 Photography & Videography File Retention
Where MILAN Group provides photography and/or videography services, the Client acknowledges and agrees that:
a) MILAN Group will retain the final edited photographs and/or videos for a period of six (6) months from the date of final delivery.
b) The Client is solely responsible for downloading, saving and creating backup copies of all photographs, videos and other digital content immediately upon delivery.
c) MILAN Group shall not be responsible for any loss of files resulting from the Client's failure to download or back up the delivered content.
d) Upon expiry of the six (6) month retention period, MILAN Group may permanently delete all edited files, RAW files, video footage and any other associated digital media without further notice to the Client.
e) After such deletion, MILAN Group shall have no obligation to recover, reproduce or re-deliver any photographs, videos or digital content.
29.6 Guest Responsibility
The Client shall ensure that all guests are informed that venue content may be recorded.
The Client indemnifies MILAN Group against any claim brought by guests arising from authorised venue marketing, except where required otherwise by law.
30. DRONE OPERATIONS
Drone operations are strictly prohibited unless prior written approval has been granted by Management.
Applications must be submitted at least
30 calendar days
before the event.
Approval remains entirely at the discretion of MILAN Group.
Management may request:
Remote Pilot Licence (RPL);
operator registration;
proof of insurance;
flight plan;
Civil Aviation approvals;
any additional documentation considered necessary.
Drone operators shall comply with all South African Civil Aviation Authority (SACAA) regulations.
Failure to comply shall result in immediate prohibition of drone operations.
MILAN Group accepts no liability arising from drone usage.
31. ZERO-TOLERANCE CONDUCT POLICY
MILAN Group is committed to maintaining a safe, respectful and professional environment.
Accordingly, the following conduct shall not be tolerated under any circumstances:
abusive language;
intimidation;
harassment;
discrimination;
racism;
sexism;
threatening behaviour;
physical aggression;
verbal abuse;
bullying;
intimidation of staff;
intimidation of suppliers;
intimidation of guests;
disorderly conduct;
intoxicated misconduct.
This policy applies equally to:
Clients;
guests;
family members;
bridal parties;
suppliers;
contractors;
entertainers.
31.2 Management Action
Where inappropriate behaviour occurs, Management may, in its sole discretion:
issue a warning;
remove the offending individual;
suspend services;
remove suppliers;
stop alcohol service;
terminate the event;
request assistance from private security or the South African Police Service where necessary.
No refund shall be payable.
32. SOCIAL MEDIA
The Client, guests and suppliers are encouraged to share photographs of their event.
However, no person may:
publish false statements regarding the Venue;
intentionally damage Milan Group’s reputation;
impersonate Milan Group;
publish confidential business information;
use Milan Group branding without permission for commercial purposes.
MILAN Group reserves all intellectual property rights relating to its branding, logos, marketing material and original content.
33. VENUE REPUTATION
The Client acknowledges that Milan Group has invested substantial time, resources and goodwill in developing the Venue and its reputation.
The Client agrees that neither they nor their guests or suppliers shall intentionally engage in any conduct that damages, undermines or unfairly prejudices the reputation of Milan Group.
Nothing in this clause limits any person’s lawful rights, including the right to express honest opinions or pursue legal remedies where appropriate.
34. MANAGEMENT’S OPERATIONAL AUTHORITY
To ensure the smooth operation of every event, Management retains full authority over all operational aspects of the Venue.
Without limitation, Management may determine:
supplier access times;
delivery schedules;
parking arrangements;
ceremony setup;
reception layouts;
emergency procedures;
staffing requirements;
health and safety measures;
sound management;
operational decisions necessary for the efficient running of the Venue.
All Clients, guests and suppliers shall immediately comply with any lawful instruction issued by Management or authorised staff.
Failure to do so shall constitute a material breach of these Terms and Conditions.
35. DAMAGE TO PROPERTY
35.1 Client Responsibility
The Client accepts full responsibility for any loss, damage, destruction or defacement of the Venue, its buildings, gardens, fixtures, fittings, furniture, décor, equipment or any other property owned, hired or controlled by MILAN Group where such damage is caused by the Client, their guests, suppliers or any person attending the event on the Client’s behalf.
This responsibility applies regardless of whether the damage is accidental, negligent or intentional.
35.2 Property Covered
Without limiting the generality of this clause, the Client shall be liable for damage to:
buildings and structures;
marquees and tents;
gardens, lawns, trees and plants;
pathways and parking areas;
furniture;
tables and chairs;
linen;
crockery;
cutlery;
glassware;
décor;
lighting;
sound equipment;
kitchen equipment;
electrical installations;
plumbing;
bathroom facilities;
fences and gates;
signage;
artworks;
ornaments; and
any hired equipment.
35.3 Repair Costs
Where damage occurs, the Client shall be liable for the reasonable costs of:
repair;
replacement;
cleaning;
transport;
installation;
labour; and
any associated professional services.
MILAN Group may invoice the Client after obtaining quotations or completing the necessary work. Payment shall become due immediately upon receipt of the invoice unless another due date is agreed in writing.
36. CLEANING & RESTORATION
36.1 General Standard
The Venue must be left in a condition that reasonably reflects its condition prior to the event, allowing for ordinary use.
While normal post-event cleaning is included in the Venue hire, excessive cleaning caused by the Client, guests or suppliers may attract additional charges.
36.2 Cleaning Fee
A Cleaning Fee of R2,500.00 shall be payable where excessive cleaning is required due to, including but not limited to:
littering;
cigarette butts;
confetti;
glitter;
food waste;
broken glass;
vomit;
bodily fluids;
decorations left behind; or
any similar circumstances requiring extraordinary cleaning.
This fee does not limit MILAN Group’s right to recover any additional costs actually incurred.
37. LIABILITY
37.1 Limitation of Liability
To the extent permitted by South African law, MILAN Group shall not be liable for any indirect, incidental, consequential or special loss or damage arising from the Client’s event.
Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability for gross negligence or wilful misconduct where the law does not permit such exclusion.
37.2 Personal Property
All personal belongings brought onto the property remain entirely at the owner’s risk.
MILAN Group accepts no responsibility for loss of or damage to:
jewellery;
clothing;
handbags;
wallets;
cash;
gifts;
décor;
flowers;
equipment;
electronic devices;
motor vehicles; or
any other personal belongings.
37.3 Vehicles
Parking is provided as a convenience only.
Vehicles are parked entirely at the owner’s risk.
MILAN Group accepts no liability for theft, attempted theft, fire, weather damage, collision or vandalism affecting any vehicle.
Vehicles must be removed on the day of the event unless otherwise approved in writing by Management.
37.4 Personal Injury & Death
Guests attend and use the Venue at their own risk.
The Client accepts responsibility for ensuring that guests behave safely and responsibly.
MILAN Group shall not be liable for injuries or death resulting from the actions or omissions of the Client, guests or suppliers.
38. INDEMNITY
38.1 Client Indemnity
The Client indemnifies and holds harmless MILAN Group, its directors, employees and authorised representatives against claims, losses, damages, costs and expenses arising from the acts or omissions of the Client, guests or suppliers, except to the extent caused by MILAN Group’s own negligence or unlawful conduct.
38.2 Third-Party Claims
Where a third party institutes proceedings arising from the conduct of the Client, guests or suppliers, the Client shall indemnify MILAN Group against such claims to the extent permitted by law.
39. CHILDREN & VULNERABLE PERSONS
Children remain under the supervision and control of their parents or legal guardians at all times.
The Client accepts full responsibility for ensuring that children are supervised around:
gardens;
parking areas;
water features;
animals;
equipment;
roadways; and
any other potentially hazardous areas.
MILAN Group accepts no responsibility for injuries arising from inadequate supervision.
40. BATHROOMS & SANITATION
MILAN Group undertakes to maintain bathroom facilities in a clean and hygienic condition throughout the event.
Guests are expected to use these facilities responsibly.
The following are strictly prohibited:
flushing sanitary products;
flushing nappies;
flushing wipes;
damaging fittings;
urinating outside designated facilities.
Where deliberate damage or misuse occurs, the Client shall remain liable for the costs of repair and cleaning.
41. FORCE MAJEURE
MILAN Group shall not be liable for delays, interruptions or failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to:
natural disasters;
severe weather;
fire;
flood;
epidemic or pandemic;
government restrictions;
strikes;
civil unrest;
acts of terrorism;
war;
utility failures;
power outages beyond available backup capacity; or
any similar event.
Where reasonably possible, MILAN Group may, at its discretion, offer an alternative date or other reasonable solution. Any such accommodation shall be at Management’s discretion and subject to availability.
42. TERMINATION OF THE EVENT
MILAN Group reserves the right to immediately suspend or terminate an event where there is:
violence;
fighting;
criminal activity;
possession or use of illegal drugs;
possession of prohibited weapons;
repeated or serious breaches of these Terms;
conduct endangering guests, staff or suppliers; or
failure to comply with lawful instructions issued by Management.
Where termination occurs under this clause, the Client shall not be entitled to any refund.
43. RIGHT OF REFUSAL
MILAN Group reserves the right to refuse admission to or remove any person from the Venue where Management reasonably believes that the person’s conduct poses a risk to safety, property, operations or the enjoyment of other guests.
Management will exercise this discretion reasonably and in good faith.
44. COMPLIANCE WITH MANAGEMENT INSTRUCTIONS
44.1 Authority of Management
For the safety, security and efficient operation of the Venue, every Client, guest, supplier, contractor and visitor shall immediately comply with any lawful instruction given by Management or an authorised employee of MILAN Group.
Such instructions may relate to, but are not limited to:
health and safety;
parking;
supplier access;
event timing;
music;
alcohol;
photography;
emergency procedures;
cleanliness;
smoking;
venue operations.
Failure to comply may result in removal from the Venue, suspension of services or termination of the event.
45. LOST PROPERTY
MILAN Group will make reasonable efforts to safeguard items found after an event.
However, MILAN Group accepts no liability whatsoever for:
forgotten items;
stolen property;
damaged property;
missing property.
Any items found may be retained for a reasonable period determined by Management. Thereafter, unclaimed items may be donated, disposed of or otherwise dealt with at Management’s discretion.
The Client remains responsible for ensuring that all personal belongings, décor, gifts and equipment are removed immediately after the event.
46. ELECTRICAL EQUIPMENT & GENERATORS
No external generators, high-load electrical equipment, gas appliances or similar installations may be connected to the Venue without the prior written approval of Management.
All external electrical equipment must comply with applicable safety standards.
MILAN Group reserves the right to disconnect or remove any equipment considered unsafe or likely to interfere with Venue operations.
47. DÉCOR RESTRICTIONS
The following are prohibited unless specifically approved in writing by Management:
nails;
screws;
staples;
glue;
permanent adhesives;
tape that damages painted surfaces;
open flames (except where expressly approved);
fireworks;
sky lanterns;
smoke bombs;
powder cannons;
confetti cannons;
any decoration likely to damage Venue property.
Any damage arising from unauthorised décor shall be repaired at the Client’s expense.
48. INTELLECTUAL PROPERTY
All MILAN Group logos, branding, marketing material, photographs, videos, brochures, menus, quotations, website content and promotional material remain the exclusive intellectual property of MILAN Group unless otherwise stated.
No person may reproduce or use such material for commercial purposes without prior written consent.
49. PRIVACY
MILAN Group will process personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, where applicable.
Personal information collected for bookings will be used only for legitimate business purposes, including:
quotations;
bookings;
communication;
invoicing;
event planning;
legal compliance.
50. AMENDMENTS
MILAN Group reserves the right to amend these Terms and Conditions from time to time.
51. GOVERNING LAW
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of South Africa.
52. NO WAIVER
Failure by MILAN Group to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision at a later stage.
53. ENTIRE AGREEMENT
These Terms and Conditions, together with the accepted quotation, invoice, booking confirmation and any written amendments signed by Management, constitute the entire agreement between the parties.
No verbal representation, undertaking or promise shall be binding unless reduced to writing and signed by an authorised representative of MILAN Group.
54. CONTACT INFORMATION
MILAN GROUP
Venue Address
4 Howard Avenue
Winford AH
Eikenhof
Johannesburg
South Africa
Telephone
066 222 6118
eat@milangroup.co.za
Website
55. CLIENT ACKNOWLEDGEMENT
By paying the Booking Fee, signing any quotation, accepting any quotation electronically, making any payment, checking into the Milan Suite, attending the Venue or otherwise making use of any facility or service provided by MILAN Group, the Client confirms that they:
have read these Terms and Conditions in full;
understand the rights and obligations contained herein;
have had a reasonable opportunity to ask questions;
accept these Terms and Conditions voluntarily;
agree to be legally bound by them;
accept responsibility for ensuring that all guests, suppliers and contractors attending the event comply with these Terms and Conditions.
The Client further acknowledges that failure by any guest, supplier or contractor to comply with these Terms and Conditions may result in penalties, removal from the Venue, suspension of services or termination of the event.