This is the privacy policy for the Miko Chat application ("Miko Chat", "we", "us", the "Service", or "our"). In this Privacy Policy, we refer to our products and services as “Services.” Please read on to learn more about our data processing practices. We respect your privacy and want you to understand how we collect, use and share data about you. This Privacy Policy covers our data collection practices and describes your rights to access, correct, or restrict our use of your personal data; uses plain language and minimizes legal and technical jargon. Your privacy is at the core of how we design and build the services and products you know and love so that you can trust them completely and focus on building meaningful connections. Unless we link to a different policy or indicate otherwise, this Privacy Policy applies when you access or use the Services. Your use of the Service constitutes your agreement to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Service.
Controller｜What Data We Get｜How We Get Data About You｜What We Use Your Data For｜How We Share Information｜Your Rights｜Data Retention｜Data Protection and Security｜Children’s Privacy｜International Transfer Policy｜Privacy Policy Changes｜Contact Us
Controller: The controller of the data processing is Miko Chat. You can contact us via email under the email address.
Data Protection Officer: You can contact our Data Protection Officer via email address. If you have any questions about the processing of personal data, please feel free to contact us.
This Privacy Policy applies to the websites, applications and other services we operate. We process personal data that you provide to us as a user of our products (for example, by using our products) and personal data that users provide to us ("Data"). We can't help you make meaningful connections without some of your data, such as basic profile details and the type of people you want to meet. We also collect information generated when you use our Services, such as access logs, and information from third parties, such as when you access our Services through a social media account. We also collect some data automatically, such as information about your device and which parts of our Services you interact with or spend time using.
2.1 Data You Provide to Us
Account Data: In order to use certain features (register an account) you need to create a user account. When you create or update an account, we collect and store the data you provide, such as your name, gender and date of birth, and assign you a unique identifier ("Account Data").
Profile Data: You may also choose to provide profile information such as a photo, message, name, sexual interests, or other data. Your profile data will be publicly viewable by others unless you delete your account. To add certain content (such as pictures or videos), you can give us access to your camera or album. Some of the information you choose to provide us may be considered "special" or "sensitive" in some jurisdictions, such as your racial or ethnic origin, sexual orientation and religious beliefs. By choosing to provide this information, you consent to our processing of this information.
Usage Data: When you use our services and features, we collect certain data, including: messages, follow information, photos, videos, gifts and other user data. Of course, as part of operating the Service, we also process your chats with other users and the content you post.
Shared Content: Some Services allow you to interact with other users or share content publicly, including gifts you receive, videos you post, and data you provide in your profile. Such shared content may be publicly viewable by others depending on where it is posted.
Data About Paid Service: All of our paid services are conducted via iOS or Android platforms. We only receive transaction receipts provided by these platforms. For security reasons, we do not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data.
Communications and Support: If you contact us for support or to report an issue or concern (whether or not you create an account), we collect and store your contact information, messages, and other data about you, such as your name, email address, location, actions system, IP address and any other data you provide or that we collect through automated means (which we describe below). In accordance with this privacy policy, we use this data to respond to you and research your questions or concerns. We collect information about other people that you provide to us if you ask us to communicate with or otherwise process other people's information (for example, if you ask us to send an email to one of your friends on your behalf). in order to complete your application.
Sensitive Information: Please be cautious about posting sensitive details about yourself, such as your religious affiliation and health details, on your profile. While you may voluntarily provide us with this information, including your sexual orientation and ethnic background, when creating your profile, you are not required to do so. Please remember that photos or any video clips you post on our Services may reveal such sensitive personal data. If you upload and choose to tell us sensitive data about yourself, you expressly consent to us processing your information and disclosing it to other users.
* The data listed above is stored by us and associated with your account in our Services.
2.2. Data From Others
In addition to information you provide to us directly, we also receive information about you from others or through automated means, including:
System Data: Technical data about your computer or device, such as your IP address, device type, operating system type and version, unique device identifier, device language, browser, browser language and other system data and platform type ("System Data ").
Usage Data: We collect information about your activity on our Services, such as how you use them (for example, the date and time you log in, the features you have been using, search preferences, number of clicks and pages shown to you, referring pages ) address, the ads you clicked on) and how you interact with other users (e.g., the users you connect to and interact with, the time and date of your communications, the number of messages you send and receive, the amount of content you post).
Device Information: We collect information from the devices you use to access our Services, including: hardware and software information such as IP address, device type, device-specific and application settings and characteristics, application crashes, advertising IDs (such as Google's AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset by going into your device settings), browser type, version and language, operating system, time zone, identifiers associated with cookies or other technologies that can uniquely identify you device or browser.
Other information with your consent: If you give us permission, we may collect your precise geographic location (latitude and longitude) in a variety of ways, depending on the service and device you use, including GPS, Bluetooth or Wi-Fi connections. Even if you are not using the Services, collection of your geolocation may occur in the background if you have given us permission that expressly permits such collection. If you deny our permission to collect your geolocation, we will not collect it. Likewise, we may collect photos and videos from you if you agree (for example, if you want to post photos, videos or streams on the Service).
Approximate Geographic Data: The approximate geographic location calculated from your IP address, including information such as country, city, and geographic coordinates.
Other Partners: We may receive information about you from our partners, for instance where our ads are published on a partner’s websites and platforms (in which case they may pass along details on a campaign’s success).
We use tools like analytics services, and advertising providers to gather the data listed below. Some of these tools offer you the ability to opt-out of data collection.
3.1 Analytics
The main reason we use your information is to deliver and improve our Services. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
3rd Party Usage Analytics Tools: We use tools provided by Google Inc (1600 Amphitheater Parkway, Mountain View, CA 94043, USA, “Google”) in our Services for usage analytics purposes. Tool owned by Fabric and acquired by Google is used for usage statistics. Firebase operated by Google are also used for usage analytics purpose.
3rd Party Conversion Tracking Tools: Adjust, Google Conversion Tracking APIs, and Facebook Conversion tracking APIs are used for user conversion tracking.
Crash Detection Tools: We use Crashlytics tools owned by Fabric for crash detection. It facilitates the maintenance and improvement of the Services. All your crash data is collected anonymously.
3.2 Online Advertising
We use third-party advertising services such as Google Advertising Services (DFP, Admob, AdX), Facebook Audience Network and others to serve online advertising to end users within our Services, including mobile applications and websites. These ads may be based on information we know about you (as detailed in Section 2.2 “Data from Others”) and information these advertising service providers know about you based on their tracking data. These ads can be based on your recent activity or activity over time and across other services, and can be personalized to your preferences and interests. You may also receive personalized online advertising when using other services. We also sometimes promote our services on some third-party platforms, such as Google’s Adwords, Apple’s Search Ads, Unity, Tiktok (ByteDance), Snapchat, Facebook, and Google Ads.
Depending on the types of advertising services we use, cookies or other tracking technologies may be placed on your device to collect data about your use of our Services, and these tracking technologies may be accessed in order to provide you with these personalized ads. To help provide personalized advertising, we may provide these service providers with hashed, anonymized versions of your personal information and content you share publicly on the Services in a non-human-readable form.
We also use third-party tools to analyze and track ad and user data. They are used for statistical purposes. We use Adjust which is GDPR compliant tools.
Only irreversibly anonymized data is used during all advertising processes including personalized advertising thus this does not allow any conclusions to be drawn about the identity of the person concerned.
If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your data will also be subject to the privacy policies and other agreements of that third party.
All 3rd Party tools are GDPR compliant.
You may change your personalized ads preferences from settings if you are located in a territory that is protected by the CCPA & the GDPR.
The main reason we use your information is to deliver and improve our Services. Additionally, we use your info to help keep you safe. Read on for a more detailed explanation of the various reasons we use your information, together with practical examples.
To administer your account and provide our Services to you
Create and manage your account
Provide you with customer support and respond to your requests
Complete your transactions
Communicate with you about our Services, including order management and billing
To help you connect with other users
Analyze your profile and that of other users to recommend meaningful connections
Show users’ profiles to one another
To improve our Services and develop new ones
Administer focus groups and surveys
Conduct research and analysis of users’ behavior to improve our Services and content (for instance, we may decide to change the look and feel or even substantially modify a given feature based on users’ behavior)
Develop new features and services (for example, we may decide to build a new interests-based feature further to requests received from users).
To prevent, detect and fight fraud or other illegal or unauthorized activities
Address ongoing or alleged misbehavior on and off-platform
Perform data analysis to better understand and design countermeasures against these activities
Retain data related to fraudulent activities to prevent recurrences
To ensure legal compliance
Comply with legal requirements
Assist law enforcement
Enforce or exercise our rights, for example, our Terms
To process your information as described above, we rely on the following legal bases:
Provide our service to you: Most of the time, the reason we process your information is to perform the contract that you have with us. For instance, as you go about using our service to build meaningful connections, we use your information to maintain your account and your profile, to make it viewable to other users and recommend other users to you.
Legitimate interests: We may use your information where we have legitimate interests to do so. For instance, we analyze users’ behavior on our Services to continuously improve our offerings, we suggest offers we think might interest you, and we process information for administrative, fraud detection and other legal purposes.
Consent: From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time by contacting us at the address provided at the end of this Privacy Policy.
5.1 With Other Users:
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is the stuff that you’re comfortable being publically viewable since neither you nor we can control what others do with your information once you share it.
5.2 With Our Service Providers and Partners:
We use third parties to help us operate and improve our Services. These third parties assist us with various tasks, including data hosting and maintenance, analytics, customer care, marketing, advertising, payment processing, and security operations. These service providers may access your personal data and are required to use it solely as we direct, to provide our requested service.
We may also share information with partners who distribute and assist us in advertising our Services. For instance, we may share limited information on you in hashed, non-human readable form to advertising partners.
We follow a strict vetting process prior to engaging any service provider or working with any partner. All of our service providers and partners must agree to strict confidentiality obligations.
5.3 When Required by Law:
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such as a court order, subpoena or search warrant, government/law enforcement investigation or other legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to applicable law); or (iii) to protect the safety of any person.
5.4 To Enforce Legal Rights:
We may also share information: (i) if disclosing the information would reduce our liability in actual or threatened litigation; (ii) to protect our legal rights and that of our users, business partners or other interested parties Necessary for our legal rights; (iii) to enforce our agreements with you; (iv) to investigate, prevent, or take other action regarding illegal activities, suspected fraud, or other misconduct.
5.5 Change of Control:
In the event that our Services or any of its affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, reorganization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.
You have certain rights regarding the use of your data, including the ability to opt-out of cookies and the rights collected by certain analytics providers. You can update or terminate your account on our Services, or you can contact us to make an individual rights request regarding your personal data. We want you to take control of your information, so we give you the following tools:
Access / Update tools in the service: Tools and account settings that help you to access, rectify or delete information that you provided to us and that’s associated with your account directly within the service.
Device permissions: Mobile platforms have permission systems for specific types of device data and notifications, such as phone book and location services as well as push notifications. You can change your settings on your device to either consent or oppose the collection of the corresponding information or the display of the corresponding notifications. Of course, if you do that, certain services may lose full functionality.
Deletion: You can delete your account by using the corresponding functionality directly on the service.
We want you to be aware of your privacy rights. Here are a few key points to remember:
Reviewing your information: Applicable privacy laws may give you the right to review the personal information we keep about you (depending on the jurisdiction, this may be called right of access, right of portability or variations of those terms).
Uninstall: You can stop all information collected by an app by uninstalling it using the standard uninstall process for your device. If you uninstall the app from your mobile device, the unique identifier associated with your device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
Accountability: In certain countries, including in the European Union, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with notably may be that of your habitual residence, where you work or where we are established.
We retain your personal information only for legitimate business purposes and as permitted by applicable law. To protect the security of users on and off our service, we implement a six-month security retention window after account deletion, unless there are technical difficulties. During this time, some of your account information will be retained, although the account will no longer be visible on the Service. In fact, we will delete or anonymize your information upon deletion of your account (after a security retention window) or 5 years of continuous inactivity. An account is considered inactive when the Member's Application has not established contact with Miko Chat's servers (including due to deactivation of the geolocation process) and the Member is not using the Application. In any event, a Premium Member's account is not considered inactive.
Unless:
we must keep it to comply with applicable law (for instance, some “traffic data” is kept for one year to comply with statutory data retention obligations) as well as to prevent bot systems that are abusing the system;
we must keep it to evidence our compliance with applicable law (for instance, records of consents to our Terms, Privacy Policy, and other similar consents are kept for five years);
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and enhancing users' safety and security. For example, information may need to be kept to prevent a user who was banned for unsafe behavior or security incidents from opening a new account.
Correspondence with our Customer Support team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.
Anonymized information about activity on our Services is retained for longer periods of time for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.
Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific time frame due to technical constraints.
We work hard to protect your personal information from unauthorized access or alteration, disclosure or destruction. Like all technology companies, while we take steps to keep your information secure, we do not promise (and you should not expect) that your personal information will always remain secure. Your password is an important part of our security system and you are responsible for protecting it. You should not share your password with any third party and if you believe your password or account has been compromised, you should change your password immediately and contact us if you have any questions.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical and organizational security measures.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that your account or information is no longer secure, please notify us immediately. We are not responsible for virus protection outside our service network. We are also not responsible for the damage or destruction of user data. We will pursue every detected attack by hackers, etc. under civil law and, if necessary, by the prosecution.
Our Services are available only to users 18 years of age or older. We do not permit users under the age of 18 to use our Platform, and we do not knowingly collect personal information from anyone under the age of 18. If you suspect that a user is under 18, please use the Services. If we discover that a child, minor, or anyone under the age of 18 has registered with us and provided personal data to us, we will take steps to terminate that person's registration and delete their profile information from our Services. If we delete a profile because you violated our No Children rules, we may retain basic account and profile information to ensure that you do not attempt to circumvent our rules by creating a new profile.
In order to provide the Services to you, we must transfer your data to our servers and process it there. By visiting or using our Services, you consent to the storage of your data on servers. If you are using the Services, you consent to the transfer, storage, and processing of your data. Specifically, personal data collected in Switzerland and the European Economic Area (“EEA”) is transferred and stored outside those areas.
This data is also processed outside Switzerland and the European Economic Area by our Miko Chat company or our service providers, including to process transactions, facilitate payments and provide the support services described in Sections 4 and 5. We have entered into a data processing agreement with our Miko Chat company. Service providers who restrict and supervise the processing of your data on our behalf. By submitting your data or using our services, you consent to such transfer, storage and processing by Miko Chat and its processors. We operate a global server network including Germany, the Netherlands, Turkey and Canada. We ensure that data is adequately protected by ensuring that effective legal mechanisms are in place. If you would like more information about the nature of the safeguards we have in place, please send us an email.
we’re always looking for new and innovative ways to help you build meaningful connections, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.
If you have any questions regarding this privacy statement, the processing of your personal data, you can contact us directly. We are also available to you in the case of requests for information, requests or complaints:
E-MAIL:
purbiachhagan5@gmail.com