I have a Dell XPS and two Dell monitors, a U2412M and a U2415. Yesterday I had to do a Windows 10 reset because of a software problem. However, now Windows 10 only recognizes the U2415. The U2412M it sees as a generic PnP monitor and sets a horrible resolution of 640x480, which is unusable. Previously both monitors worked fine on Windows 10. I spent much of yesterday with Microsoft support staff, with no success. I cannot find a Windows 10 driver for this monitor. I know I probably should have checked for a driver first, but I can't say I ever had a problem with a monitor when changing OS.
I have had exactly the same problem. I have been using Win 10 and U2412M for 9 months without a problem and then suddenly a couple of days ago resolution was reset and it was using generic PnP Monitor driver. More details can be found on a post I made in Windows Secrets Lounge at link below:
Microsoft Generic Pnp Monitor Driver Download
Download 🔥 https://urlgoal.com/2yGaJl 🔥
For some reason my U2412 is not being recognised. It is plugged in, it is showing an (awful) image. I have tried to force windows to update the driver and manually located the folder with the new driver, but it just says, "Windows has determined that the driver is up to date - Generic PnP monitor."
So this is an operating system fault and not a monitor hardware fault. Ask the guys on the Windows 10 board about what Windows 10 chipset or other drivers have not been installed correctly since the Windows 10 reset.
This is not a Windows 10 issue. I have the same issue with one of two Dell U2412M monitors. Suddenly, one of them wasn't recognized any;ore. Mine shozs a generic monitor with a native resolution of 1024x768.
Its a while ago, I think that I had a display port and a hdmi port on my video card, I played around by connecting different screens using different cables, and suddenly it worked. There was no setting that was changed and no software update etc, I abandoned trying to daisy chain the displays. I was just turning off and plugging in, turning on, then turning off, changing cables, turning on, ... then suddenly success. I am almost afraid to touch them now in case it goes again.
I researched a bit online and found some solutions or tips. The flickering isn't caused by any apps and the device is fine. When I deinstalled the driver and set it back to default (Microsoft Basic Adapter), the flickering stopped and everything was fine. But the driver installs itself back again and the flickering starts from anew.
2- Just to make sure, the issue only occurs on the built-in display and when the content of the screen was static or when moving the mouse? So for instance, it does not occur when playing a video or a game, is this correct?
As a second option, you may try to install one of the Intel generic drivers. However, usually installation of generic drivers on Microsoft Surface devices is not allowed/approved by Microsoft. You may try installing Intel's graphics driver Version: 27.20.100.8681:
If you encounter problems to install the driver, you may try the Clean Installation of Intel Graphics Drivers in Windows 10 steps. However, we highly recommend checking first with Microsoft Support if this is recommended (or perhaps they can assist you to install and test using Intel generic driver):
*Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied.
We are checking this thread and we would like to know if you were able to try the previous recommendations or to check this with Microsoft Support. Please feel free to share any feedback about the outcome of the steps.
We are checking this thread and we have not heard back from you so we will proceed to close it now. If the issue persists, and considering this is a new laptop and the updates for this platform is highly customized and controlled by Microsoft, we recommend checking this further with Microsoft support for further debugging from their side and to discard possibility of hardwdare issue. If you need any additional information, please submit a new question as this thread will no longer being monitored.
I don't think it's a Microsoft issue. Flickering also happens for me on an HP Pavilion laptop, and only with Intel Iris Plus Graphics installed (27.20.100.8681). The flickering only happens on initial boot from a shut down state, so my workaround is to reboot immediately after turning on the laptop. Otherwise, the flickering makes the computer unusable.
While the graphic card driver is "Microsoft basic display adapter" there is no flickering. But as soon as my Windows updates the VGA driver (automatically) to the "Intel iris plus graphic", flickering comes back!
The driver version (that gets updated automatically) is 26.20.100.7641
Yes, my notebook (ASUS Zenbook Flip 13 - UX363JA) is having exactly the same problem. The flickering occurs when under the first boot (after being off for a while). An immediate reboot fixes the issue.
I do not have similar problem when booting my notebook to Ubuntu 20.04. I suspect that it is due to the intel driver problem (27.20.100.8190.02). Really hope that this could be fixed. Although an immediate reboot solves the problem, this sounds stupid to do it everyday...
Usually when I see a reboot fixing an issue like this, my first thought is: BIOS issue. Have you checked recently to see if there are any BIOS updates (and specifically one that updates the Video BIOS)? If not, you might want to ask MS if they have recently checked to see if there is an updated Video BIOS release from Intel.
In my case, I do not see much for video specific setting under BIOS (except DVMT pre-allocated 32M/64M memory setting). Also, I have tried a number of times booting my notebook into Ubuntu Linux (when it was off for a long time) and I did not see the similar problem. It only occurs under Windows 10, while the driver is in version 27.*, signed by Intel.
I can manually trigger the flickering by sleeping the device and waking it up again. I'm attaching a video for where you can watch it.
Please help me. I've contacted with Microsoft and they will replace my device, but I live in Argentina and it costs me 400usd to send it to the us and bring the new one back into my country. If i can avoid the replace, I'll be really happy.
The flickering I had was different! The screen did not go off and on repeatedly.
Instead, the display had a shadow of everything was on it with a slightly different color (something like TV's snow) half of an inch below the original images.
You can see a version of it in the link below
-surface-pro-4-screen-flickering-issues-flickergate
For this problem, I had a solution which I mentioned here. But I'm not sure if that fixes your problem as well since the issue on your laptop looks different.
Anyway, you can give it a try. Who knows, maybe it solves yours as well.
Hi, I'm having the same issue with Surface Pro 7. I bought it about a month ago and after a few days, I noticed that screen flickers, but not all the time. It was happening from time to time. Today while I was using Surface it started to flicker and didn't want to stop. I restarted the device to see if it helps and even on the update screen (this blue screen with white text: "getting things ready etc...") the screen was flickering. After a restart, nothing has changed. Then I started to research and found this thread. I uninstalled (from device manager: "uninstall device") Intel Iris Plus Graphics and the flickering stopped.
There is an Intel software named "Graphic command center" which is an updated version of an old software named "Intel HD graphic control panel". I uninstall the recent software and install the old one which is "Intel HD graphic control panel" from the Microsoft store. Then flickering was gone when I open this software (Without changing the settings)!
Secondly, you have a laptop. In the case of laptops, vendors very often customize the graphics driver installation packages to also install support for special features of their laptop (hotkeys, focus/brightness controls, wireless enable/disable, etc.). If you overinstall a customized driver package with one of the Intel generic packages, you will lose these special features and you may end up with an unstable system. Only if your vendor is telling you that they do not customize the packages should you attempt to use Intel's generic packages.
As for this particular release, it is old enough that Intel does not make it available any longer. I do have a copy of the 7755 release squirreled away, but it is way too large (>370MB) for email delivery.
Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.
Sometimes, you may see a driver displayed as Generic PnP Monitor in the Device Manager. This indicates that your Windows cannot recognize the monitor. Commonly, the Generic PnP Monitor issue can be caused by outdated monitor driver or the insufficient capacity in hardware when you are upgrading to Windows 10.
Of course, the system cannot detect the monitor if it is not connected properly. So, you can firstly shutdown computer, turn off monitor and remove power cable, and disconnect the video cable. Then, reconnect all the cables, start your PC, and check if the Generic PnP Monitor problem is fixed after reconnecting the monitor.
It is also possible that certain system files related to the monitor driver is missing or corrupted. In this case, you can employ the System File Checker utility to scan for system files issue and fix it. 152ee80cbc
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