IT Support professional with experience supporting end users across head office, branch offices, and factory environments. Skilled in troubleshooting hardware, user applications, internet connectivity, printers, and other IT-related issues to ensure smooth daily operations.
Experienced in supporting retail store operations by installing and testing IT equipment, setting up CCTV systems, and ensuring stable internet connectivity across 100+ store locations.
Also involved in large-scale events such as PRJ, responsible for IT configuration, installation, and escalation handling to ensure system readiness prior to event execution.
My Skill :
Active Directory, CCTV Systems (iVMS, HiLook/Connect), Cisco Packet Tracer, Basic MikroTik Configuration, Basic Programming (PHP, Java using NetBeans, C), Microsoft Office (Excel, PowerPoint, Word), Google Workspace, Ekahau, AutoCAD, UML.