Mia Alfons

HOTEL OPERATIONS MANAGER

PROFILE

Highly motivated leader with 8+ years of experience in operations, hospitality industry, management and customer service. I have the ability strengthened quality performance levels by reshaping the culture and providing guidance and supervision to management.

LICENSURE, CERTIFICATION AND PROFESSIONAL AWARDS

NATIONAL RESTAURANT ASSOCIATION EDUCATIONAL FOUNDATION, Chicago, IL

Certification Completion of SSA Service Program

AMERICAN HEART ASSOCIATION, Chicago, IL

Certification Completion of AHA Heartsaver First Aid CPR AED Program

EDUCATION

UNIVERSITY OF MASSACHUSETTS, Boston, MA

Communications 2001 -2005

Kennedy Center Award Nominee

LICENSURE, CERTIFICATION AND PROFESSIONAL AWARDS

NEW ENGLAND AFFORDABLE HOUSING MANAGEMENT ASSOCIATION, Braintree, MA

Certification: NAHMA Fair Housing Coordinator (FHC)

PROFESSIONAL EXPERIENCE

FIRST PROPERTIES INC MANAGEMENT, Boston, MA 2008 - Present

Marketing Manager

Increased occupancy rate in 09 - present from 86% to 100% occupancy (251 Units).
Improved web presence through SEO, A/B Testig, successfully increasing overall website traffic by ~15%s.
Assisted and supported other leasing consultants in regards to company protocols and procedure.
Increased Castle Villa affiliate revenue by 350% in two years. Consistently achieved revenue goal every year, bringing in more revenue than the rest of the department combined.
Oversaw media outreach for product launch campaigns -- placed in TechCrunch and Pando Daily.
Created weekly news updates for dissemination to over 3,000 subscribed legal professionals worldwide via e-mail.

THE VECTOR GROUP (THE LENOX HOTEL), Boston, MA 2000 - 2008

Hotel Manager

Coordinated and implemented sales and marketing activities of the property. Communicated with existing and perspective clients to establish a strong professional relationship.
Conducted coaching/counseling sessions, performance evaluations, discipline documents, and terminations.
Supervised a staff of 34 employees.
P & L management achieved profitability through revenue growth and cost control. Exceeded company year over year goals resulting in bonus payouts.
Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales.
Exceeded guest satisfaction scores over 95% in all areas.

SKYLINE LUXURY APARTMENTS, Portland, Maine 1998 - 2000

Leasing Manager

Increased occupancy from 87% to 95%, lowering exposure to 5% in a poor market.
Received honorary 'Golden Cube' award for exceptional managerial performance
Oversaw and controlled Capital Expenditure Projects to meet or exceed budget expectations. .
P & L management achieved profitability through revenue growth and cost control. Exceeded company year over year goals resulting in bonus payouts.
Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales.
Exceeded guest satisfaction scores over 95% in all areas.

PROFESSIONAL SKILLS/TRAINING

First Aid Certified,Microsoft Office, ServSafe, Onesite, PeopleSoft, Dreamweaver, Crossfire & Adobe Contribute.