Last updated: 2026-01-16
This Privacy Policy explains how we collect, use, share, and protect information when you use the app (the “App”).
By using the App, you understand that we will process your information as described in this Privacy Policy.
We may collect the following categories of information:
Images and media you upload for identification.
Text you enter, such as item descriptions, notes, or collection details.
Support requests and communications.
Device information (device model, operating system version, language, time zone).
App usage data (feature usage, screens viewed, performance events).
Diagnostics and crash logs.
Identifiers such as an app-specific user ID or device-based ID.
Subscription status and entitlement information provided by the platform or subscription provider.
Transaction metadata (for example, product identifier and renewal status). We do not collect your full payment card details; payments are processed by the platform provider.
We use information to:
Provide and operate the App, including generating identification results.
Improve accuracy and performance of the App and user experience.
Maintain security, prevent fraud, and enforce our terms.
Provide customer support.
Measure and analyze usage (analytics) and fix crashes.
Manage subscriptions and restore purchases.
When you upload an image, we process it to generate results. This may involve storing the image and related metadata (such as upload time or processing status) for as long as needed to provide the service, troubleshoot issues, and improve the App.
You can choose not to upload images, but some features may not work without them.
We may share information with service providers that help us operate the App, such as:
Cloud hosting and databases (to store app data and images).
Subscription management providers (to manage entitlements and purchase restoration).
Analytics and crash reporting providers (to understand usage and fix issues).
External search or marketplace services if you request related features (for example, to show similar items).
These providers process information on our behalf under contractual obligations to protect it and use it only for providing services to us.
Depending on your location, our legal bases for processing may include:
Performance of a contract (providing the App’s features you request).
Legitimate interests (improving the App, preventing fraud, ensuring security).
Consent (where required for certain analytics or tracking).
Compliance with legal obligations.
We retain information for as long as necessary to provide the App and for legitimate business purposes such as security, fraud prevention, dispute resolution, and compliance.
Retention periods vary depending on the type of data. Images and scan results may be retained to support your history and improve the App unless you delete them (if deletion is available) or request deletion, subject to legal requirements.
Depending on your location, you may have rights such as:
Access: request a copy of your information.
Correction: request that inaccurate information be corrected.
Deletion: request deletion of certain information.
Objection / Restriction: object to or restrict certain processing.
Portability: request transfer of your information.
You can also:
Manage subscription and billing through your platform provider.
Control device permissions (camera, photos) through your device settings.
To exercise rights, contact us using the details in the Contact section.
We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, and alteration.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may process and store information in countries other than where you live. When we transfer information internationally, we take steps to ensure appropriate safeguards are in place as required by applicable law.
The App is not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
We may update this Privacy Policy from time to time. The “Last updated” date shows when it was last revised.
If changes are material, we may provide notice within the App or by other reasonable means.
If you have questions or requests about this Privacy Policy, please contact us at: manh.haduy@icloud.com