Healthcare is a successful industry, but its constant growth has many healthcare organizations in flux. The Healthcare industry faces some challenges like changing patent populations to maintain patient satisfaction. In some cases reimbursement tied with performance including patient satisfaction ratings. Making improvements that not only focus on patient satisfaction, and also on employee satisfaction and engagement.
While no enchantment solution supports HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores, healthcare companies are utilizing technology and information to modernize work previously being done, build consistency with work processes, improve the transparency across the organization, and drive the cultural change that improves patient care, and thus, builds patient satisfaction.
Healthcare companies mainly focus on patient satisfaction and patient care experience improvement. Patient experience of care helps to evaluate hospital performance under CMS Hospital value-based purchasing program (VBP).
Patient experience of care is moreover one of three necessary dimensions of the industry-guiding IHI Triple Aim.
- Enhancing the patient experience of care
- Enhancing the health of populations
- Decreasing the per capita cost of healthcare
Let’s discuss how technologies boost patient experience and satisfaction.
EHR Adoption
In the digital world, patients hope to have promptly accessible and effectively open their health records and online appointment scheduling. As a part of the American Recovery and Reinvestment Act, all private and public healthcare service providers and other qualified professionals are needed to adopt significant use of electronic medical records (EMR). By using the EHR, patients can access the portal easily to view their test results, medical history, appointment, prescriptions, and visit reminders, etc.
Enhance clinical and operational decision-making with healthcare analytics
Healthcare analytics can improve patient satisfaction into key areas
- Operational efficiency
- Decision making
Operationally, Hospitals and medical groups face many of the same challenges related to other consumer-oriented industries. They are comprised of several workflows that are
- Admissions
- Medical procedures
- Provider documentation
If anyone of the workflows breaks down that makes confusion and stress which negatively impacts patient satisfaction and outcomes.
Predictive analytics helps healthcare providers to avoid workflow challenges. These analytics used in the following tasks.
- Staff schedules adjustments
- Streamline patient admittance
- Discharge processes
If healthcare analytics properly deployed, it provides the following benefits.
- Reduce the expenses
- Reduce wait times
- Enhance the patient experience.
In a clinical setting, Big Data empowers personalized care and accelerates medical diagnoses. With the help of data-driven clinical decision support systems (CDSS), the physician can easily provide recommendations and medical decisions to the patients. In complex situations in that a patient is experiencing different diseases; analytics can also alert physicians. Moreover, machine learning algorithms enhance the speed and accuracy of medical diagnoses.
About MGSI
MGSI is one of the leading physician Revenue Cycle management service provider in the US. Our company is HIPAA compliant, ensuring high levels of security to patient information. Our company is a Florida-based medical billing company that has more than 25 years of experience in the healthcare domain and possesses the latest technologies and software solutions. To know more about our services, visit us at www.mgsionline.com.