San Francisco Bay Area in Limousine Service

Reservations can be made quickly and easily through our online booking system or by contacting our customer service team. Whether you’re planning or need last-minute service, our staff is available to assist you every step of the way. Once your booking is confirmed, you’ll receive a detailed confirmation by email. We recommend reserving your vehicle as early as possible to ensure availability. If you have specific preferences or needs, please note them during booking.

Yes, changes can be made to an existing reservation, depending on availability and the proximity of the change to the pickup time. We understand that plans can change, and we do our best to accommodate any necessary modifications. Whether you need to update the pickup time, shift the passenger count, or adjust the itinerary, our team is here to help. Please get in touch with our support line or reply to your confirmation email with any necessary updates. Please note that significant changes may require a new confirmation.

We monitor flight arrivals and adjust accordingly if delays occur. Our goal is to make sure your vehicle is ready when you are, even if your plans are disrupted. Delays in travel schedules are common, and our dispatch team stays updated in real-time to make sure your ride is not impacted. In the event of any unexpected change, it’s also helpful to notify us directly. This two-way communication helps ensure the most seamless service possible.

Once your ride is confirmed, you’ll receive detailed instructions on where to meet your chauffeur. Drivers typically wait at pre-arranged pickup points, and you may also receive a message with the chauffeur’s contact information upon arrival. Our vehicles are easily identifiable, and our chauffeurs are professionally dressed to ensure a seamless connection. If you're having trouble locating your driver, you can call our 24/7 dispatch line for immediate assistance. We make every effort to ensure that your pickup is stress-free and well-organized.

Yes, we maintain the highest standards of cleanliness across our entire fleet. Vehicles are thoroughly cleaned and sanitized before and after each trip to ensure a safe and comfortable experience for every passenger. This includes disinfecting high-touch surfaces such as door handles, seats, and consoles. We also monitor vehicle conditions throughout the day to identify any necessary touch-ups. Cleanliness is one of our top priorities and part of the luxury experience we provide.

Our cancellation policy varies depending on the timing and nature of the reservation. We strive to be flexible while ensuring fair planning for our chauffeurs and maintaining optimal vehicle availability. If you need to cancel, we recommend doing so as early as possible to avoid any cancellation fees. Specific details are outlined at the time of booking and confirmed in your email. If you have questions, our support team is always available to review the policy with you.

Yes, we offer customized services for a variety of special events and hourly bookings. Whether you need transportation for a formal occasion, a business function, or a personal celebration, our service can be tailored to meet your specific needs. You can reserve a vehicle for multiple hours and enjoy flexible scheduling with a dedicated chauffeur. These options are ideal for events where timing and coordination are essential. Our team will work closely with you to build the perfect plan for your occasion.

We do our best to accommodate requests for specific vehicles or drivers, subject to availability. If you have a preferred vehicle model or have previously traveled with a chauffeur you’d like to request again, mention it during your reservation. While we cannot guarantee that every request will be fulfilled, we take client preferences seriously and make every effort to meet them. Our diverse fleet and team of experienced drivers make it easier to match your request. The earlier you reserve, the better we can plan for your preferences.

Yes, all of our chauffeurs undergo comprehensive training before ever transporting a client. They are selected based on strict criteria, including driving experience, customer service skills, and background checks. Ongoing training ensures they remain current with safety protocols, navigation systems, and client care standards. Our chauffeurs are more than just drivers—they are hospitality professionals who represent our commitment to service excellence. With every ride, you can expect courteous, safe, and professional service.

If you’ve left a personal item in one of our vehicles, contact us as soon as possible. Our team logs and stores lost-and-found items and will do everything possible to reunite you with your belongings. Please describe the item and the details of your trip to help us locate it quickly. In many cases, we’re able to return items promptly depending on the distance and schedule. Keeping our clients’ possessions safe is just another part of our attentive customer service.