Privacy Policy Mexoo 

Effective Date: September 24, 2026

Mexoo ("we," "our," or "us") operates the Mexoo mobile application and related services. Mexoo is an all-in-one local platform that allows users to shop for everyday essentials, order food and medicines, book cabs, rent vehicles, discover local service providers, and request doorstep delivery.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Mexoo application and services.

By using Mexoo, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Mexoo, we may collect the following information.

A. Personal Information

We may collect:

• Name

• Mobile phone number

• Email address

• Account login information

• Profile information

• Delivery address

• Billing and transaction information

• Information you provide when contacting customer support

B. Location Information

Mexoo uses location-based technology to provide and improve local services.

With your permission, we may collect your device's location information, including approximate or precise location, depending on the permissions you grant through your device.

Location information may be used to:

• Show nearby stores and products

• Find nearby drivers and cabs

• Provide pickup and drop-off services

• Show nearby rental vehicles

• Discover nearby service providers

• Calculate or improve delivery and travel routes

• Provide location-based search results

• Track an active delivery or ride where required for the service

• Improve service availability and accuracy

You can control location permissions through your device settings. Some Mexoo features may not function properly if location access is disabled.

Where technically possible, Mexoo may use location information only while a relevant feature is being used. If any feature requires background location access, we will request the applicable device permission and explain the purpose of that access.

C. Device and Technical Information

We may automatically collect certain technical information, such as:

• Device type and model

• Operating system

• App version

• IP address

• Device identifiers

• Network information

• Crash reports

• Log information

• App usage and diagnostic information

D. Orders and Transactions

When you place an order, book a cab, rent a vehicle, or book a service, we may collect information necessary to process the transaction, including:

• Order details

• Booking details

• Pickup and delivery information

• Payment or transaction details

• Service history

• Cancellation and refund information

We may use third-party payment providers to process payments. Payment information may be processed directly by those providers according to their respective privacy policies.

2. How We Use Your Information

We may use collected information to:

• Create and manage your Mexoo account

• Process shopping orders

• Arrange food and grocery deliveries

• Facilitate medicine orders

• Process cab bookings

• Facilitate vehicle rentals

• Connect you with local service providers

• Provide doorstep delivery

• Show nearby businesses, drivers, vehicles, products, and services

• Process payments and transactions

• Provide booking and order updates

• Provide customer support

• Verify accounts and prevent unauthorized activity

• Detect and prevent fraud, abuse, and security incidents

• Improve the performance and functionality of the app

• Analyze usage and service trends

• Send important service-related notifications

• Comply with applicable legal and regulatory requirements

3. Location-Based Services

Because Mexoo provides local shopping, transportation, rental, delivery, and service-booking features, location information may be an important part of the service.

For example, your location may help Mexoo identify:

• Stores near you

• Available drivers near you

• Service providers in your area

• Rental vehicles nearby

• Delivery availability

• Appropriate pickup and drop-off locations

You may disable location permissions through your device settings. However, disabling location access may affect features that depend on your location.

4. Information Sharing

We may share necessary information with third parties when required to provide Mexoo services.

These may include:

Local Stores and Sellers

Information necessary to fulfill your order may be shared with the relevant store or seller, such as your name, delivery details, contact information, and order information.

Drivers and Delivery Partners

When you book a cab or delivery service, relevant information may be shared with the driver or delivery partner to facilitate the booking, pickup, navigation, and delivery.

Service Providers

If you book a local service, information necessary to complete the booking may be shared with the selected service provider.

Payment Providers

Payment and transaction information may be processed by third-party payment service providers.

Technology and Service Providers

We may use third-party providers for services such as:

• Cloud hosting

• Analytics

• Crash reporting

• Notifications

• Authentication

• Maps and location services

• Payment processing

• Customer support

• Security and fraud prevention

These providers may process information on our behalf and are expected to handle it in accordance with applicable requirements and their contractual obligations.

Legal Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable laws

• Respond to valid legal requests

• Protect our rights or property

• Prevent fraud or abuse

• Protect the safety of users or others

• Investigate security incidents

5. Payments

Mexoo may support payments through third-party payment providers.

Mexoo does not necessarily store complete payment card information on its own servers. Payment details may be collected and processed by the applicable payment provider.

You should review the privacy policies and terms of the payment providers you use.

6. Cookies and Similar Technologies

Mexoo and its service providers may use cookies, SDKs, device identifiers, analytics technologies, or similar technologies to:

• Keep users signed in

• Remember preferences

• Understand how the app is used

• Improve app performance

• Detect errors

• Improve security

• Measure service performance

The technologies used may vary depending on the features and services available in the app.

7. Communications and Notifications

Mexoo may send you service-related communications, including:

• Order confirmations

• Booking confirmations

• Ride updates

• Delivery updates

• Payment notifications

• Account and security alerts

• Customer support messages

Where applicable, you may control promotional notifications through the available settings or communication preferences.

8. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide Mexoo services

• Maintain your account

• Complete transactions

• Resolve disputes

• Maintain business and transaction records

• Prevent fraud and abuse

• Comply with legal, tax, accounting, or regulatory obligations

When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

10. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, which may include:

• Requesting access to personal information

• Requesting correction of inaccurate information

• Requesting deletion of certain information

• Withdrawing certain permissions or consent

• Disabling location access

• Managing notification preferences

• Requesting information about how your data is processed

Some information may need to be retained where required by law or where necessary for legitimate business or security purposes.

To make a privacy-related request, contact us using the details provided below.

11. Children's Privacy

Mexoo is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Mexoo without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Services and Links

Mexoo may use or integrate with third-party services, including payment services, maps, analytics, authentication, communication, delivery, and other technology providers.

Third-party services may have their own privacy policies and terms. Mexoo is not responsible for the privacy practices of independent third parties.

We recommend reviewing the privacy policies of third-party services before using them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we may update the "Effective Date" shown at the beginning of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: info@mexoo.in

App: Mexoo

Effective Date: September 24, 2026